Associate, Marketing Operations

Golub Capital; New York (NY); On-site; USD 100,000 - 120,000; Full time

Job summary

Golub Capital seeks an Associate in Marketing Operations to support the Marketing COO and Head of Marketing in daily operations, vendor management, and process optimization. You will help standardize procedures, monitor budgets, and drive cross-functional workflows across the Marketing department in New York.

As part of a hybrid work culture, you will prepare reports, analyze KPIs, and collaborate with senior stakeholders to ensure timely updates and strategic alignment with the firm’s growth

Qualifications

• Bachelor’s degree required.
• 3+ years of experience in marketing operations or similar role.
• Strong project management skills.
• Exceptional attention to detail.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communications and collaboration abilities.
• Familiarity with CRM systems (e.g., MS Dynamics) is a plus.
• Knowledge of data analysis tools (e.g., Excel, PowerBI).
• Enthusiastic about working in office and creating a Gold Standard hybrid work culture.

Responsibilities

• Assisting in day-to-day operations for the Marketing Team including budgeting, expense management, vendor and resource management and planning and analysis.
• Managing and coordinating firmwide Marketing projects to ensure timely completion, effective stakeholder communications and alignment with team and firm goals.
• Developing and maintaining standard operating procedures and process documentation.
• Identifying and implementing improvements to Marketing workflows and processes to enhance efficiency and effectiveness.
• Organizing meetings, preparing agendas, sending post-meeting action items and ensuring follow-up for those action items.
• Coordinating Marketing updates and approvals with senior stakeholders to ensure clear and effective messaging, regular and transparent updates and streamlined approval requests.
• Preparing reports and presentations for senior stakeholders and assisting in the development and implementation of business and operational plans and progress reporting.
• Tracking and analyzing department wide KPIs to assess the effectiveness of operations and identifying areas for improvement.

Skills

Project management

Attention to detail

Analytical thinking

Written and verbal communications

Collaboration

CRM systems

Data analysis tools

Hybrid work culture

Education

Bachelor’s degree

Tools

MS Dynamics CRM

Excel

Power BI

Job description

Position Information

Hiring Manager:

Chief Operating Officer, Marketing

Department:

Marketing

Department Overview

The Marketing Department is responsible for planning and executing programs to grow revenue, increase market share and enhance the Firm’s brand. The department focuses on strategic marketing initiatives across key stakeholder groups and leverages a wide range of engagement tactics to build recognition of Golub Capital as the premier firm in its markets. Key stakeholder groups include private equity sponsors, investors, financing partners and employees. Centralized departmental functions include marketing content and strategy, communications and PR, advertising, event management, digital marketing and creative services. The Marketing Department collaborates closely with Firm leadership, the Investor Partners Group, Human Resources and the Sponsor Finance Team to develop strategic marketing plans in line with business objectives.

Position Responsibilities

This Associate will support the Firm’s Marketing COO and Head of Marketing in managing the day-to-day operations and important initiatives of the Marketing Department. This individual will play a critical role in establishing operational excellence through vendor onboarding and management, process development and documentation, optimization of cross-functional workflows and stakeholder management. This position involves ensuring seamless project management and execution of operational functions such as budget reporting, managing department-wide implementations and executive communication and approvals.

Responsibilities include, but are not limited to:

• Assisting in day-to-day operations for the Marketing Team including budgeting, expense management, vendor and resource management and planning and analysis

• Managing and coordinating firmwide Marketing projects to ensure timely completion, effective stakeholder communications and alignment with team and firm goals
• Developing and maintaining standard operating procedures and process documentation
• Identifying and implementing improvements to Marketing workflows and processes to enhance efficiency and effectiveness
• Organizing meetings, preparing agendas, sending post-meeting action items and ensuring follow-up for those action items
• Coordinating Marketing updates and approvals with senior stakeholders to ensure clear and effective messaging, regular and transparent updates and streamlined approval requests
• Preparing reports and presentations for senior stakeholders and assisting in the development and implementation of business and operational plans and progress reporting
• Tracking and analyzing department wide key performance indicators (“KPIs”) to assess the effectiveness of operations and identifying areas for improvement

Candidate Requirements

_Qualifications & Experience:_

• Bachelor’s degree required

• 3+ years of experience in marketing operations or similar role
• Strong project management skills
• Exceptional attention to detail
• Strong analytical and problem-solving skills
• Excellent written and verbal communications and collaboration abilities
• Familiarity with CRM systems (e.g., MS Dynamics) is a plus
• Knowledge of data analysis tools (e.g., Excel, PowerBI)
• Enthusiastic about working in office and creating a Gold Standard hybrid work culture

Critical Competencies for Success

Our Gold Standards define key behaviors and competencies across 4 dimensions: Leadership, Achieving Results, Personal Effectiveness and Thinking Critically. These behaviors and competencies drive our ability to win together.

• Leadership: Role models in this area consistently focus on the right goals and priorities and continually develop themselves and others. Always team players, they influence and engage with others to contribute to a supportive and inclusive culture where all feel welcome.

• Achieving Results: Role models in this area are high achievers who develop careful plans and deliver consistently and effectively. They hold themselves and others accountable for delivering high quality results, and they remove barriers to ensure others can contribute and grow.

• Personal Effectiveness: Role models in this area build strong relationships, treat others with respect and communicate effectively. They are driven to exceed expectations and are adaptable to changing circumstances.

• Thinking Critically: Role models in this area understand our business, rely on analytical reasoning and seek diverse perspectives to solve problems. They are forward thinking, anticipating issues and addressing them in advance.

The department-specific competencies define the knowledge, skills and abilities that are needed to successfully perform the functional or technical work of this role.

• Marketing Strategy: Develops integrated marketing campaigns targeted at private equity firms and investors. Evaluates outcomes based on business outcomes and applies learnings.

• Storytelling: Combines a strong understanding of competitors and clients to differentiate our capabilities and remain top of mind.

• Project Management: Leads complex project plans, drives progress and tracks timelines. Identifies the resources and materials needed for success.

• Analytics: Identifies relevant Key Performance Indicators (KPIs) and interprets data to evaluate marketing programs and inform strategy and business decisions.

Compensation and Benefits

For New York Only: It is expected that the base salary range for this position will be $100,000 to $120,000. Actual salaries may vary based on factors such as skills, experiences and qualifications for the role. The total compensation package for this position may also include other elements and discretionary awards in addition to a full range of medical, financial and / or other benefits (including 401(k) eligibility and various paid time off benefits such as vacation, sick time and parental leave) dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, the employee will be in an ‘at-will position’ and the Firm reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance, Firm or individual department / team performance and market factors.

Golub Capital is an Equal Opportunity Employer.

_Due to the highly regulated nature of Golub Capital’s business and because of the sensitivity of the information that all personnel have access to, Golub Capital performs extensive and thorough pre-hire screens to ensure that its personnel act with expected levels of integrity, professionalism and personal responsibility._

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