Associate Manager, Retail Growth & Team Leader

Express & Bonobos; Tucson (AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, pharmacy, dental and vision

401(k) and Roth 401(k) with Company

Merchandise discount

Paid Time Off

Parental leave for new moms and dads

Express merchandise discount

Learn & Earn incentive program

Voluntary benefits through YouDecide

Job summary

PHOENIX Retail, LLC is seeking an Associate Manager for Tucson Premium to lead daily store operations, coach a team, and deliver a first-class customer experience. You will hire and develop staff, manage scheduling, drive sales, and ensure visual standards while upholding company policies.

Applicants must have high school or equivalent, 3–5 years of retail leadership, and availability for nights and weekends. Part-time offerings and benefits are described in this posting.

Qualifications

• Education: High School or Equivalent
• Years of Experience: 3-5 of relevant job experience
• Proficient in use of technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends and non-business hours
• Meets physical requirements

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Support an environment, which encourages an exceptionally high level of the store morale.
• Focus all store associates on creating an environment built on team work and inspiring a "one team" mentality.
• Coach, teach, train, recognize and manage all aspects of performance and development for all store associates up to and including Sales Leaders, to encourage professional growth and build a bench of talent.
• Identify high performing store associates and assist in their growth.
• Develop and maximize the success of store associates to achieve sales potential and customer experience.
• Attract and hire store associates, up to and including Sales Leaders.
• Analyze the business and execute/communicate clear action plans that optimize results.
• Manage all aspects of daily store operations.
• Ensure all store associates have clarity on goals and action plans.
• Provide feedback to help support the creation of clear action plans that optimize results.
• Manage and delegate workload and ensure execution of plans and strategies across the store.
• Maintain adherence to Company Policies and ensures the safety of store associates and Customers.
• Manage merchandise flow, such as shipment, replenishment, and omni-channel operations, throughout the store.
• Optimize sales/operations opportunity, by leading the associates consistently executes merchandising strategies, operations,loyalty programs and other company initiatives.
• With approval of the Store Manager, builds an effective schedule with the right associate in the right place at the right time.
• Support and develop a store environment focused on consistently delivering a great in-store customer experience.
• Resolve customer complaints to a positive outcome. Determines source of issues and takes initiative to identify and resolve.
• Lead consistent focus on delivering a great customer experience
• Create a culture of proactive customer engagement to exceed our customer's expectations.
• Drive loyalty and credit card acquisition through an engaged store team.
• Create positive in-store experience through visual standards
• Other essential functions may occur as directed by your supervisor.

Skills

Retail leadership

Sales driving

Customer service

Communication

Team development

Education

High School or Equivalent

Tools

iPad

Registers

Job description

PHOENIX Retail, LLC is seeking an Associate Manager for Tucson Premium to lead daily store operations, coach a team, and deliver a first-class customer experience. You will hire and develop staff, manage scheduling, drive sales, and ensure visual standards while upholding company policies.

Applicants must have high school or equivalent, 3–5 years of retail leadership, and availability for nights and weekends. Part-time offerings and benefits are described in this posting.