Associate Manager, Partner Strategy & Operations

DoorDash; Washington (District of Columbia); Remote; USD 95,000 - 140,000; Full time

Job summary

An innovative company seeks an Associate Manager for Partner Strategy and Operations to lead the support team’s global network. This role involves ensuring cost accuracy, managing key performance metrics, and identifying opportunities for growth. You'll collaborate across teams, analyze data, and develop processes that enhance efficiency. The position offers remote work flexibility and a competitive salary range, along with equity opportunities and comprehensive health benefits. Join a dynamic environment that values diversity and fosters professional growth while making a significant impact on local economies.

Benefits

Equity opportunities

Comprehensive health benefits

Paid time off

Wellness programs

Qualifications

• 4+ years of relevant experience in operations or finance.
• Proficient in data analysis and financial modeling.

Responsibilities

• Oversee global partner support network costs and ensure accuracy.
• Monitor and improve key metrics like AHT and unit economics.
• Develop scalable processes to enhance efficiency.

Skills

Microsoft Excel

Google Sheets

SQL

Financial Analysis

Data Analysis

Education

Bachelor's degree in Finance

Bachelor's degree in Business

Bachelor's degree in Economics

Job description

Associate Manager, Partner Strategy & Operations

About the Team

As one of DoorDash’s core operations teams, Partner Strategy & Operations manages DoorDash’s global support centers, aiming to deliver a world-class customer experience consistently and efficiently.

About the Role

We are seeking an Associate Manager for Partner Strategy and Operations to oversee the support team’s global partner support network costs. Responsibilities include:

1. Ensuring accuracy of support partner costs to benefit the bottom line
2. Managing Support Average Handle Time (AHT), chat concurrency, and efficiency initiatives while maintaining customer experience quality
3. Identifying new opportunities and leading pilots for scaling

This role reports to the Senior Manager, Global Support & Integrity Operations Cost and offers remote work with an option to work from an office.

You’ll be excited about this because you will…

• Collaborate across teams to achieve or surpass cost metrics
• Monitor and improve key metrics like AHT, unit economics, and costs
• Analyze data at both high and detailed levels
• Resolve billing and reimbursement issues with vendors and partners
• Develop scalable processes and tools to enhance efficiency
• Implement organizational plans monthly, quarterly, and annually

We’re excited about you because…

• You hold a Bachelor’s degree in Finance, Business, Economics, or related fields
• You have 4+ years of relevant experience
• You are proficient in Microsoft Excel / Google Sheets
• You are interested in learning SQL
• You have experience with detailed analysis or financial modeling

Note: For NYC-based or remote jobs linked to NYC, we use Covey in our hiring process. Results are reviewed by an independent auditor.

Compensation

The starting salary ranges from $95,200 to $140,000 USD, based on skills, experience, location, and market conditions. Additional benefits include equity opportunities, comprehensive health benefits, paid time off, and wellness programs.

About DoorDash

DoorDash aims to empower local economies through innovative logistics and technology, expanding from food delivery to a broad range of goods. We foster a dynamic environment that encourages growth, learning, and impact.

Our Commitment to Diversity and Inclusion

We are dedicated to building an inclusive community, hiring diverse talents, and ensuring equal opportunity for all applicants regardless of background or identity. We value diversity and strive to create a welcoming environment for everyone.