Associate Manager, One Demand Operations

mars; United States; On-site; USD 79,000 - 109,000; Full time

Job summary

Mars is seeking an Associate Manager for One Demand Operations in Chicago, IL. This office-based role supports the One Demand processes, partners across Marketing, Sales, Data & Analytics, and external partners, and drives operational improvements to enable growth.

The ideal candidate has a business degree and 3+ years in related fields, with strong communication, digital skills, and experience with AI productivity tools. This role emphasizes transformation, adoption, and inclusive collaboration.

Qualifications

• Bachelor's degree in Business or related field.
• 3+ years of experience in Marketing, Sales or Commercial Operations, Project Management, Agency Management, Business Operations, or a related field.
• Demonstrated success working across multiple stakeholders in a matrixed environment.
• Experience leading initiatives that deliver measurable business outcomes.
• Strong communication skills, both written and verbal
• Strong digital acumen with proficiency across Microsoft 365 applications and collaboration tools.
• Experience using AI-enabled productivity tools to improve efficiency, accelerate insights, and enhance ways of working is preferred (Ex. Co-pilot)

Responsibilities

• Drive Operational Excellence
• Support the One Demand processes, specifically the Category Business Unit Planning Process, helping teams work more efficiently and effectively.
• Identify opportunities to simplify, standardize, and improve ways of working across the organization.
• Translate business needs into scalable operational solutions that enable growth.
• Collaborate Across Boundaries
• Build strong partnerships across functions, levels, and external partners.
• Facilitate alignment among diverse stakeholders to help teams move from strategy to execution.
• Enable Transformation and Adoption
• Help associates navigate change by coordinating communications, training, and engagement activities.
• Champion continuous improvement and encourage innovative thinking
• Deliver Results Through Others
• Lead cross-functional projects and operational initiatives from planning through execution.
• Manage priorities, dependencies, risks, and stakeholder communications to ensure successful outcomes.
• Support agency and vendor processes that enable efficient and effective delivery.
• Leverage Data and Insights
• Monitor operational performance and business metrics to identify opportunities and risks.
• Transform data into actionable recommendations that support decision-making.
• Develop meaningful reporting and leadership updates that drive transparency and accountability.

Skills

Strong communication

Digital acumen

AI productivity tools

Planning and organizational skills

Customer-first mindset

Problem-solving

Matrixed collaboration

Education

Bachelor's degree in Business

Tools

Microsoft 365

Co-pilot or AI tools

Job description

Job Description:

Associate Manager, One Demand Operations

Chicago, IL

Office-based

At Mars, we're transforming the way we work through One Demand, bringing together consumer understanding, customer growth, commercial excellence, and advanced analytics to drive greater business impact. One Demand is designed to connect functions, simplify ways of working, and enable associates to make better decisions faster.

We're looking for an Associate Manager, One Demand Operations, to help shape and enable this transformation. This role is ideal for an associate who thrives in a dynamic environment, can connect people and processes across teams, and is passionate about enabling others to deliver their best work.

As a key member of the One Demand Operations & Enablement team, you'll partner across Marketing, Sales, Data & Analytics, Digital Technologies, Licensing, Consumer Promotions, and agency partners to drive operational excellence and continuous improvement.

What are we looking for?

• Bachelor's degree in Business or related field required
• 3+ years of experience in Marketing, Sales or Commercial Operations, Project Management, Agency Management, Business Operations, or a related field.
• Demonstrated success working across multiple stakeholders in a matrixed environment.
• Experience leading initiatives that deliver measurable business outcomes.
• Strong communication skills, both written and verbal
• Strong digital acumen with proficiency across Microsoft 365 applications and collaboration tools.
• Experience using AI-enabled productivity tools to improve efficiency, accelerate insights, and enhance ways of working is preferred (Ex. Co-pilot)
• Strong planning and organizational skills
• Customer-first mindset with problem-solving instincts

What will your key responsibilities be?

Drive Operational Excellence

• Support the One Demand processes, specifically the Category Business Unit Planning Process, helping teams work more efficiently and effectively.
• Identify opportunities to simplify, standardize, and improve ways of working across the organization.
• Translate business needs into scalable operational solutions that enable growth.

Collaborate Across Boundaries

• Build strong partnerships across functions, levels, and external partners.
• Facilitate alignment among diverse stakeholders to help teams move from strategy to execution.
• Foster an inclusive, collaborative environment where ideas and perspectives are valued.

Enable Transformation and Adoption

• Support the implementation and adoption of new capabilities, tools, technologies, and ways of working.
• Help associates navigate change by coordinating communications, training, and engagement activities.
• Champion continuous improvement and encourage innovative thinking

Deliver Results Through Others

• Lead cross-functional projects and operational initiatives from planning through execution.
• Manage priorities, dependencies, risks, and stakeholder communications to ensure successful outcomes.
• Support agency and vendor processes that enable efficient and effective delivery.

Leverage Data and Insights

• Monitor operational performance and business metrics to identify opportunities and risks.
• Transform data into actionable recommendations that support decision-making.
• Develop meaningful reporting and leadership updates that drive transparency and accountability.

What can you expect from Mars?

• Work with over 130,000 diverse and talented Associates, all guided by The Five Principles.
• Join a purpose-driven company, where we're striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.

Mars does not sponsor visas for this role.

This position is not eligible for relocation benefits.

#LI-Hybrid

#LI-MS1

The base pay range for this position at commencement of employment is between the range listed below, however, base pay offered may vary depending on multiple individualized factors, including but not limited to job-related knowledge, skills, and experience. The total compensation package for this position will include variable pay, medical and dental benefits, participation in 401k plan, and paid time off benefits. Details of participation in these benefit plans will be provided if an applicant receives an offer of employment.

The pay range shown is applicable to all US locations listed within the job posting:USD 79,280.00 - USD 109,010.00