Associate Manager Full-time

Tumi; City of White Plains (NY); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Career pathing

Work-life balance

Training

Paid time off

Pet insurance

Tuition reimbursement

Employee discount

EAP

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Supplemental life

401(k) with company match

Commuter benefits

Sales bonus program

Job summary

TUMI is seeking an Associate Manager for our Retail team to deliver a premium client experience and cultivate strong client relationships while driving sales through outstanding service.

The ideal candidate embraces luxury lifestyle markets, demonstrates initiative, and leads by example, developing store staff and upholding visual standards and policy adherence.

Qualifications

• Understanding of the TUMI brand and passion for the lifestyle, clients, and product assortment.
• Strong sales performance and KPI achievement.
• Flexibility to work nights, weekends, mornings, and holidays.
• Ability to lift up to 30 pounds and use a ladder to complete duties.

Responsibilities

• Meet and exceed personal sales goals and KPI metrics (conversion, DPT, UPT, data capture).
• Demonstrate initiative, plan and prioritize, and champion change.
• Train and develop store staff; conduct quarterly development goal-setting.
• Communicate clearly and build strong relationships with clients and team.
• Ensure visual merchandising standards and client experience are maintained.
• Adhere to store policies, manage timecards, and payroll accuracy.

Skills

Client service

Sales skills

Leadership

Communication skills

Job description

Associate Benefits:

• Career pathing
• Work-life balance
• Training
• Paid time off
• Pet Insurance
• Tuition Reimbursement
• Employee Discount
• Employee Assistance Program (EAP)
• Comprehensive benefits package including medical and dental insurance with partial employer contributions, vision insurance, company-paid basic life insurance, Accidental Death & Disability Insurance, Supplemental Life insurance, 401(k) with a company match, and commuter benefits.
• Retail Store Associates may be eligible to participate in the quarterly sales bonus program. Store bonus payout eligibility is determined by performance to the quarterly sales plan which may be prorated depending on various factors.

Your role at Tumi:

As part of our Retail team, the Associate Manager is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong client relationships and driving sales through outstanding service.

The ideal candidate is committed to client service, demonstrating a strong understanding of, if not passion for, the luxury, travel, fashion, and lifestyle markets.

The TUMI retail environment encourages an entrepreneurial spirit, offering growth opportunities over time as we work together to increase sales, KPI’s, build client awareness, provide world-class service, and grow the brand.

Key Responsibilities:

Performance to Goals:

• Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture.

Leadership and Initiative:

• Display a good sense of initiative, able to plan and prioritize, display strategic thinking, and champion change in an effective manner.
• Take pride in work and strive for excellence.
• Take responsibility for performance and complete all assigned tasks and meet deadlines.

People Development:

• Training and Developing: Help teach others training content through consistent roleplay and coaching. Demonstrate an openness to new ideas and concepts while quickly learning and applying to the job. Monitor and assist the Store Manager with the training and development for store associates. Complete quarterly goalsetting for personal development.
• Coaching and Feedback: Clearly articulate strengths, goals and opportunities. Show critical thinking capabilities and is solution oriented. Utilize company tools to create a 360-degree coaching culture. Openness to feedback from supervisors, peers and team.

Communication and Relationship Building:

• Exercise strong written and verbal skills.
• Adapt communication skills upwards, laterally and to their team.
• Demonstrate ethical conduct when completing job duties.
• Promote the organization’s business goals and adapt flexibly to change.
• Ability to remain calm and deescalate situations.
• Collaborate effectively with team.

Compliance:

• Manage personal timecards to ensure payroll accuracy.
• Maintain Tumi University Training.
• Adhere to all company policies and procedures.

Visual Merchandising/Client Experience:

• Ensure the store follows the visual guidelines and directives.
• Enforce excellent client services through the emphasis of utilizing client books, thank you cards and executing event strategies.
• Ensure a consistent superior client experience.

Qualifications:

• Understand the TUMI brand and have true passion for the lifestyle, clients, and product assortment.
• Value a collaborative environment and have an openness to feedback.
• The retail team stands, moves around the store, lifts, pushes boxes that weigh 30 pounds, and uses a ladder to complete job duties.
• Have strong sales and client experience, preferably in the luxury market.
• Can demonstrate proven success in meeting sales goals and achieving KPI’s.
• Flexible availability to work nights, weekends, mornings, and holidays as needed.
• Have a strong sense of integrity and an ability to lead by example.
• Have strong time management skills.