Associate Manager Full-time - Great Mall

Tumi Holdings Inc; Milpitas (CA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Career pathing

Work-life balance

Training

Paid time off

Pet Insurance

Tuition Reimbursement

Employee Discount

EAP

Medical insurance

Dental insurance

Vision insurance

Company-paid life insurance

AD&D insurance

Supplemental life

401(k) with company match

Commuter benefits

Sales bonus program

Job summary

Tumi Holdings Inc in Milpitas, CA seeks an Associate Manager for its Retail team. You will craft a client experience that reflects the brand ethos, build and maintain strong client relationships, and drive sales through outstanding service.

The ideal candidate is passionate about luxury, travel, fashion, and lifestyle markets and is committed to client service. The environment encourages an entrepreneurial spirit with growth opportunities as we work to increase sales, KPI performance, and brand

Qualifications

• Committed to client service and delivering a luxury brand experience.
• Ability to build and maintain client relationships and drive sales through service.
• Familiarity with fashion, travel, and lifestyle markets is a plus.

Responsibilities

• Meet and exceed personal sales goals and KPI metrics.
• Demonstrate initiative, plan, prioritize, and drive change.
• Train and coach store staff, support quarterly goal setting.
• Communicate effectively, collaborate with team, and uphold brand standards.
• Manage timecards, training programs, and adherence to policies.

Skills

Client service

Relationship building

Sales driven

Tools

POS systems

CRM knowledge

Job description

Associate Benefits:

• Career pathing
• Work-life balance
• Training
• Paid time off
• Pet Insurance
• Tuition Reimbursement
• Employee Discount
• Employee Assistance Program (EAP)
• Comprehensive benefits package including medical and dental insurance with partial employer contributions, vision insurance, company-paid basic life insurance, Accidental Death & Disability Insurance, Supplemental Life insurance, 401(k) with a company match, and commuter benefits.
• Retail Store Associates may be eligible to participate in the quarterly sales bonus program. Store bonus payout eligibility is determined by performance to the quarterly sales plan which may be prorated depending on various factors.

Your role at Tumi:

As part of our Retail team, the Associate Manager is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong client relationships and driving sales through outstanding service.

The ideal candidate is committed to client service, demonstrating a strong understanding of, if not passion for, the luxury, travel, fashion, and lifestyle markets.

The TUMI retail environment encourages an entrepreneurial spirit, offering growth opportunities over time as we work together to increase sales, KPI’s, build client awareness, provide world-class service, and grow the brand.

Key Responsibilities:

Performance to Goals:

• Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture.

Leadership and Initiative:

• Display a good sense of initiative, able to plan and prioritize, display strategic thinking, and champion change in an effective manner.
• Take pride in work and strive for excellence.
• Take responsibility for performance and complete all assigned tasks and meet deadlines.

People Development:

• Training and Developing: Help teach others training content through consistent roleplay and coaching. Demonstrate an openness to new ideas and concepts while quickly learning and applying to the job. Monitor and assist the Store Manager with the training and development for store associates. Complete quarterly goalsetting for personal development.
• Coaching and Feedback: Clearly articulate strengths, goals and opportunities. Show critical thinking capabilities and is solution oriented. Utilize company tools to create a 360-degree coaching culture. Openness to feedback from supervisors, peers and team.

Communication and Relationship Building:

• Exercise strong written and verbal skills.
• Adapt communication skills upwards, laterally and to their team.
• Demonstrate ethical conduct when completing job duties.
• Promote the organization’s business goals and adapt flexibly to change.
• Ability to remain calm and deescalate situations.
• Collaborate effectively with team.

Compliance:

• Manage personal timecards to ensure payroll accuracy.
• Maintain Tumi University Training.
• Adhere to all company policies and procedures.

Visual Merchandising/Client Experience:

• Ensure the store follows the visual guidelines and directives.
• Enforce excellent client services through the emphasis of utilizing client books, thank you cards and executing event strategies.
• Ensure a consistent superior client experience.