Assistant Manager - Valley Fair

Samsonite; Santa Clara (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid time off

Pet Insurance

Tuition Reimbursement

Employee Discount

Comprehensive medical and dental insurance

401(k) with company match

Job summary

A leading luggage and travel brand in Santa Clara seeks an Associate Manager to enhance client experiences while driving sales and operational excellence. The role emphasizes strong client service, strategic thinking, and collaboration within the team. Ideal candidates have a passion for luxury products, proven sales success, and strong time management skills. Flexible availability for different shifts is required. The position comes with comprehensive benefits and growth opportunities.

Qualifications

• Passion for the TUMI brand and understanding of lifestyle and product assortment.
• Values collaboration and openness to feedback.
• Demonstrated success in meeting sales goals.

Responsibilities

• Meet and exceed sales goals and KPI metrics.
• Assist Store Manager in training and development of associates.
• Ensure excellent client services through consistent superior experiences.

Skills

Strong sales and client experience

Time management skills

Ability to lift 30 pounds

Job description

Who we are

Since 1975, TUMI has been creating world‑class business, travel and performance luxury essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we’re committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. The brand is sold globally in over 75 countries with approximately 2,000 points of sale.

Job Description

Associate Benefits

• Career pathing
• Work‑life balance
• Training
• Paid time off
• Pet Insurance
• Tuition Reimbursement
• Employee Discount
• Employee Assistance Program (EAP)
• Comprehensive benefits package including medical and dental insurance with partial employer contributions, vision insurance, company‑paid basic life insurance, Accidental Death & Disability Insurance, Supplemental Life insurance, 401(k) with a company match, and commuter benefits.
• Retail Store Associates may be eligible to participate in the quarterly sales bonus program. Store bonus payout eligibility is determined by performance to the quarterly sales plan and may be prorated depending on various factors.

Your Role At Tumi

As part of our Retail team, the Assistant Manager is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong client relationships and driving sales through outstanding service. The ideal candidate is committed to client service, demonstrating a strong understanding of, or passion for, the luxury, travel, fashion, and lifestyle markets. The TUMI retail environment encourages an entrepreneurial spirit, offering growth opportunities over time as we work together to increase sales, KPI’s, build client awareness, provide world‑class service, and grow the brand.

Key Responsibilities

• Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture.
• Display a good sense of initiative, able to plan and prioritize, displays strategic thinking, and champion change in an effective manner.
• Take pride in work and strive for excellence.
• Take responsibility for performance and complete all assigned tasks and meet deadlines.
• Help teach others training content through consistent roleplay and coaching. Demonstrate an openness to new ideas and concepts while quickly learning and applying to the job. Monitor and assist the Store Manager with the training and development for store associates. Complete quarterly goal‑setting for personal development.
• Clearly articulate strengths, goals and opportunities. Show critical thinking capabilities and is solution oriented. Utilize company tools to create a 360‑degree coaching culture. Openness to feedback from supervisors, peers and team.
• Assist the Store Manager in recruiting and networking to ensure hiring of high‑caliber performing team members as well as maintain an active bench strength of potential candidates.
• Exercise strong written and verbal skills: adapt communication skills upwards, laterally and to their team.
• Demonstrate ethical conduct when completing job duties.
• Promote the organization’s goals and adapt flexibly to change.
• Ability to remain calm and deescalate situations.
• Collaborate effectively with team.
• Assist the Store Manager with managing the store schedule and timecards and payroll.
• Maintain Tumi University Training.
• Adhere to all company policies and procedures.
• Ensure the store follows the visual guidelines and directives.
• Enforce excellent client services through the emphasis of utilizing client books, thank you cards and executing event strategies. Ensure a consistent superior client experience.

Qualifications

• Understand the TUMI brand and have true passion for the lifestyle, clients, and product assortment.
• Values a collaborative environment and has an openness to feedback.
• Is physically capable of moving around the store, lifting, pushing boxes that weigh 30 pounds, and using a ladder to complete job duties.
• Has strong sales and client experience, preferably in the luxury market.
• Can demonstrate proven success in meeting sales goals and achieving KPI’s.
• Has flexible availability to work nights, weekends, mornings, and holidays as needed.
• Has a strong sense of integrity and an ability to lead by example.
• Has strong time management skills.

Tumi is an equal‑opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.