Associate Manager

TUMI; Scottsdale (AZ); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits package

Quarterly sales bonus program

Job summary

A luxury travel retail brand is seeking an Associate Manager to enhance client experiences and drive sales. This role involves meeting individual and store goals, training associates, and ensuring compliance with company policies. The ideal candidate will have strong retail experience, preferably in luxury, a passion for client service, and flexibility with work hours. Join us to promote the brand and expand your career in a collaborative environment.

Qualifications

• Strong sales and client experience, preferably in the luxury market.
• Ability to lead by example and maintain integrity.
• Flexible availability to work nights, weekends, and holidays as needed.
• Willing to work nights, weekends and holidays.
• Able to lift up to 30 pounds and use a ladder.

Responsibilities

• Create a client experience that reflects the brand ethos.
• Exceed individual and store sales goals and KPI metrics.
• Assist in training and developing store associates.
• Communicate effectively; build client relationships and ethical conduct.
• Ensure payroll accuracy and follow policies; maintain visual guidelines.
• Execute event strategies and drive KPI performance.

Skills

Client service commitment

Sales and KPI achievement

Communication skills

Leadership ability

Openness to feedback

Teamwork

Adaptability

Job description

Comprehensive benefits package including medical and dental insurance with partial employer contributions, vision insurance, company-paid basic life insurance, Accidental Death & Disability Insurance, Supplemental Life insurance, 401(k) with a company match, and commuter benefits.

Retail Store Associates may be eligible to participate in the quarterly sales bonus program. Store bonus payout eligibility is determined by performance to the quarterly sales plan which may be prorated depending on various factors.

Your role at Tumi

As part of our Retail team, the Associate Manager is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong client relationships and driving sales through outstanding service.

The ideal candidate is committed to client service, demonstrating a strong understanding of, if not passion for, the luxury, travel, fashion, and lifestyle markets.

The TUMI retail environment encourages an entrepreneurial spirit, offering growth opportunities over time as we work together to increase sales, KPI’s, build client awareness, provide world-class service, and grow the brand.

Key Responsibilities

Performance to Goals:

• Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture.

Leadership and Initiative:

• Display a good sense of initiative, able to plan and prioritize, display strategic thinking, and champion change in an effective manner.
• Take pride in work and strive for excellence.
• Take responsibility for performance and complete all assigned tasks and meet deadlines.

People Development:

• Training and Developing: Help teach others training content through consistent roleplay and coaching. Demonstrate an openness to new ideas and concepts while quickly learning and applying to the job. Monitor and assist the Store Manager with the training and development for store associates. Complete quarterly goalsetting for personal development.
• Coaching and Feedback: Clearly articulate strengths, goals and opportunities. Show critical thinking capabilities and is solution oriented. Utilize company tools to create a 360-degree coaching culture. Openness to feedback from supervisors, peers and team.

Communication and Relationship Building:

• Exercise strong written and verbal skills.
• Adapt communication skills upwards, laterally and to their team.
• Demonstrate ethical conduct when completing job duties.
• Promote the organization’s business goals and adapt flexibly to change.
• Ability to remain calm and deescalate situations.
• Collaborate effectively with team.

Compliance:

• Manage personal timecards to ensure payroll accuracy.
• Maintain Tumi University Training.
• Adhere to all company policies and procedures.
• Ensure the store follows the visual guidelines and directives.
• Enforce excellent client services through the emphasis of utilizing client books, thank you cards and executing event strategies.

Qualifications

Qualifications:

• Understand the TUMI brand and have true passion for the lifestyle, clients, and product assortment.
• Value a collaborative environment and have an openness to feedback.
• The retail team stands, moves around the store, lifts, pushes boxes that weigh 30 pounds, and uses a ladder to complete job duties.
• Have strong sales and client experience, preferably in the luxury market.
• Can demonstrate proven success in meeting sales goals and achieving KPI’s.
• Flexible availability to work nights, weekends, mornings, and holidays as needed.
• Have a strong sense of integrity and an ability to lead by example.