Associate Manager, CRM and Marketing Automation

Stryker; United States; Hybrid; USD 89,000 - 193,000; Full time

Job summary

Stryker is seeking an Associate Manager, CRM & Marketing Automation to own global customer engagement programs across the lifecycle, from lead generation through reactivation, in a role that partners with marcom, sales, and digital teams.

You will manage email programs, customer journey orchestration, lead management, and marketing automation, while collaborating across web, SEO/SEM, analytics, and paid media to ensure a connected digital ecosystem.

Qualifications

• Bachelor's degree required.
• 6+ years in IT, CRM, or digital marketing.
• 4+ years with email marketing, lead nurturing, and marketing automation.
• 3+ years experience with Marketo.
• Proficient in marketing automation tech.
• Proficient in mobile/responsive email design.
• Knowledge of SEO/SEM and analytics.
• Hands-on experience with HTML, Marketo and Salesforce.

Responsibilities

• Own end-to-end customer lifecycle optimization across regions.
• Design, build, and manage scalable customer journeys and nurture programs.
• Develop lead management and sales-readiness strategies with cross-functional teams.
• Lead strategy and optimization of email marketing campaigns including testing.
• Collaborate across digital marketing channels to ensure a connected ecosystem.
• Ensure data quality, segmentation, compliance, and governance in CRM.
• Analyze funnel performance and report insights to improve ROI.
• Translate data into executive dashboards and recommendations across marketing.

Skills

Email marketing

Lead nurturing

Marketing automation

CRM

Data analysis

Education

Bachelor's degree

Tools

Marketo

Salesforce CRM

Adobe Analytics

HTML

Job description

Work Flexibility: Remote or Hybrid or Onsite As the Associate Manager, CRM & Marketing Automation, you will be responsible for developing, executing, and optimizing global customer engagement strategies that drive lead generation, nurturing, conversion, retention, and reactivation across the customer lifecycle throughout the US, Canada, Europe, the Middle East and Africa. This role serves as the business owner for CRM and marketing automation initiatives, partnering closely with marcom, marketing, sales, SDRs and digital teams to create seamless customer experiences. The individual will lead email marketing programs, customer journey orchestration, lead management processes, and marketing automation efforts while leveraging data and insights to improve business outcomes. While CRM and marketing automation are the primary focus areas, this role is also expected to contribute as a broader digital marketing leader, collaborating with subject matter experts across web, analytics, SEO/SEM, social media, and paid media to ensure digital initiatives work together as a connected ecosystem that supports business growth. While this role offers the flexibility to be fully remote, the individual must be located within the Eastern or Central time zones. What you will do

• Own and optimize the end-to-end customer lifecycle, from lead acquisition and conversion through retention and re-engagement, identifying opportunities to improve engagement at every stage.
• Design, build, and manage scalable customer journeys, automated nurture programs, lead scoring, segmentation, and lead routing using marketing automation platforms such as Marketo and Salesforce.
• Develop and optimize lead management and sales-readiness strategies, partnering with Marketing, MarCom, SDRs, and Sales to improve lead quality, qualification, follow-up, and conversion performance.
• Lead the strategy, development, execution, and optimization of email marketing campaigns, including personalization, A/B testing, experimentation, and ongoing optimization to improve engagement, conversion, and ROI.
• Partner across digital marketing channels and subject matter experts to create connected customer experiences, including web, paid media, events, SEO/SEM, social media, analytics, and other acquisition and engagement channels.
• Ensure strong CRM, data quality, segmentation, compliance, and governance practices, while driving consistent CRM adoption and scalable processes across customer-facing teams and global markets.
• Analyze customer journey and marketing funnel performance, tracking key metrics such as lead volume, engagement, conversion, retention, deliverability, click-through rates, and lead progression to identify opportunities for continuous improvement.
• Serve as a key CRM and customer journey expert within the Medical Digital Marketing team, translating data and insights into actionable recommendations, building executive-level dashboards and reporting, and helping advance digital marketing capabilities, technology, and best practices across the organization. What you need Required:
• Bachelor's degree
• Minimum 6 years work experience in Information Technology, CRM, DigitalMarketingor other related area
• Minimum 4 yearsexperience with email marketing, lead nurturing, marketing automation
• Minimum 3 years experience in Marketo
• Proficient in marketing automation technology
• Proficient in mobile/responsive e-mail design and development
• Knowledge of SEO/SEM and Adobe Analytics
• Hands on experience with HTML,Marketo and SalesforceCRM
• Preferred:
• Adobe Marketo Engage Certified Practitioner Professional Certification
• Adobe Marketo Engage Certified Practitioner Expert Certification United States of America Pay Ranges:
• USN: $89,300 - $148,800 USD Annual
• US5: $93,800 - $156,200 USD Annual
• US10: $98,200 - $163,700 USD Annual
• US15: $102,700 - $171,100 USD Annual
• US20: $107,200 - $178,600 USD Annual
• US30: $116,100 - $193,400 USD Annual View the U.S. work location and transparency guide to find the pay range for your location. Travel Percentage: 20% Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability. Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.