Associate Manager - Client Services

Infosys; Cleveland (OH); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Health and Dependent Care Reimburse- m

Disability coverage

Insurance (Accident, Critical Illness,

401(k) plan

Job summary

Infosys seeks an Associate Manager - Client Services for its Resources vertical to lead client interfaces and build an account plan for management of a portfolio with an annual book of business up to $10–$30 million.

The role involves client relationship management, delivery collaboration, and go-to-market activities to drive revenue across the assigned account. Strong CXO-level engagement and proposal leadership are required.

Qualifications

• Bachelor’s degree or foreign equivalent required; 3 years of progressive experience in lieu of education may be considered.
• Strong sales/relationship management/account management experience.
• Significant business development and project management experience.
• Experience interacting with CXO-level client contacts.
• Hands-on experience with proposal creation and leading proposal presentations.

Responsibilities

• Lead client interfaces within the assigned account scope.
• Build an account plan with client management and revenue goals.
• Collaborate with Delivery Manager to address delivery issues affecting the client.
• Manage multiple projects and align resources across delivery managers.
• Drive revenue through go-to-market solutions and client pitches.
• Work with Solutions Leader to develop customized solutions for target accounts.
• Execute account planning and governance, detailing relationships, opportunities, pricing, and forecasting.
• Support pre-sales proposals outside the current account scope.
• Input for future alliances with relevant product vendors.

Skills

Client relationship management

Sales / account management

Proposal presentations

Leadership

Cross-functional collaboration

Education

Bachelor’s degree or foreign equivalent

Job description

Infosys is seeking an Associate Manager - Client Services for its Resources vertical. The person will lead all client interfaces within the assigned account scope and, along with the Client Partner or senior Client Partner, build an account plan for client management. Usually, the person handles a single account or part of a large account with an indicative annual book of business of up to $10-$30 million.

Role Description:

• Client relationship management and business development: lead client relationships, build a portfolio up to $10-30M, lead the opportunity management cycle: Prospect-Evaluate-Propose-Close
• Client delivery assurance: collaborate with all delivery partners involved to ensure fulfillment of all commitments to the client.
• Collaborate with the Delivery Manager to address all people or infrastructure related issues that may be affecting the delivery of the project vis‑à‑vis the specific client.
• Balance different projects running for the client that may involve different delivery managers or horizontal unit resources.
• Take go‑to‑market solutions to accounts and drive revenue from go‑to‑market solutions being sponsored by the business unit.
• Work closely with the Solutions Leader to build customized solutions pitches for the target account and driving the revenues and delivery of these solutions.
• Account planning and governance: build the account plan including relationships required, opportunities to be pursued, price decisions, etc.
• Craft an account plan with details of the relationships required, the opportunities that have to be chased, and forecasting the potential revenue yield from such opportunities, as well as potential threats and weaknesses that need to be addressed.
• Make pricing decisions within the scope of the Master Services Agreement.
• Support pre‑sales proposals for new business development outside of account scope.
• Provide vital input for building future alliances with relevant product vendors.

About Infosys Resources Vertical:

Infosys partners with mining enterprises to streamline operations – from mine planning, development, drilling, blasting, and quality control to logistics. We capitalize on advances in technologies and modeling techniques to mitigate risks and drive sustainable growth.

Infosys partners with agricultural and agrochemical enterprises to navigate a sustainable farming ecosystem. We help farms implement advanced animal husbandry, planning, production, harvesting, and post‑harvest management techniques. Our digital approach increases crop yield as well as profitability. Infosys implements an AI-first ecosystem to drive regenerative agriculture, precision farming, waste reduction, and the organic food movement. It enables agriculture enterprises to address business priorities and operational constraints, while achieving cost‑effective production, and food safety by applying the ‘Reduce, Reuse, and Recycle’ principle.

Our offerings for the agriculture industry are based on three foundational principles –

• Artificial Intelligence (AI) - powered core: builds a culture of automation for smart operations. It facilitates a persona‑based approach to identify capability gaps, modernize processes and practices, and boost productivity.
• Agile digital at scale - establishes a cloud and data economy to capitalize on cognitive analytics and predictive insights across functions - R&D, crop and livestock management, trading, food processing including byproducts, storage, and distribution.
• Always‑on learning - shares knowledge and digital tools to promote self‑service and proactive action. Agri tech learning modules enable enterprises to realize the potential of integrated food systems by boosting the participation of stakeholders for responsible food production while minimizing the environmental footprint.

Required Qualifications:

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education and 7+ years of experience, with strong sales/relationship management/account management experience
• Significant business development and project management experience
• Experience in the relevant industry/vertical
• Track record of interacting and building relationships with CXO-level client contacts
• Hands‑on experience with proposal creation and leading proposal presentations
• Strong leadership, interpersonal, communication, and presentation skills
• Wide variety of IT and business consulting engagement experience
• Candidates authorized to work for any employer in the United States without employer‑based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Qualifications:

• Knowledge of industry‑specific go‑to‑market solutions
• Good understanding of industry‑specific business issues and drivers
• Global Delivery Model experience
• Experience managing large multi‑location consulting engagement teams
• Track record as an Account Manager in a rapidly growing client relationship.

Along with competitive pay, as a full‑time Infosys employee you are also eligible for the following benefits:

• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level

About Us

Infosys is a global leader in next‑generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI‑powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always‑on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.