Associate Manager, B2B Sales Support

Concentrix; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company is seeking an Associate Manager for B2B Sales Support. This remote role involves supervising a Sales Support team, ensuring effective client support, and driving performance metrics. The position offers significant career growth opportunities and various benefits, including medical insurance and a supportive work environment.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

DailyPay

Wellness Programs

Work-from-home Setup

Qualifications

• 5+ years of experience preferred.
• Ability to manage, prioritize, and communicate competing deadlines.

Responsibilities

• Supervise daily activities of the Sales Support team.
• Monitor and review performance metrics.
• Conduct regular performance reviews.

Skills

Leadership

Communication

Process Improvement

Multi-tasking

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Job Description

Associate Manager, B2B Sales Support (Remote)

The Associate Manager, B2B Sales Support is responsible for supervising the daily activities of the Sales Support team to ensure effective client support and adherence to Service Level Agreements (SLAs). This position manages team performance, conducts workload analysis, and engages with clients/sales teams to align on Key Performance Indicators (KPIs) while driving execution and delivering on strategic objectives. Through effective leadership and communication, he/she/they facilitate a positive team environment to meet client needs in a dynamic and diverse setting.

Career Growth and Personal Development

This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. About 80% of our managers and leaders have been promoted from within! We offer a range of FREE Learning and Leadership Development programs to help you achieve your career goals.

What You Will Do in This Role

1. Supervise daily activities of the Sales Support team to ensure effective client support and SLA adherence.
2. Monitor and review performance metrics and staff-related matters to support team development and engagement.
3. Conduct regular performance reviews and ensure adherence to performance management processes.
4. Identify and develop succession plans for potential leaders within the team.
5. Facilitate management meetings and team huddles to keep the team informed and motivated.
6. Lead operational reviews and alignment meetings with clients and sales counterparts.
7. Collaborate with cross-functional teams to optimize processes and systems for enhanced customer experience.
8. Maintain clear and timely communication with support teams and clients to meet expectations and resolve escalations.

Your Qualifications

1. Bachelor's Degree in a related field with 5+ years of experience preferred.
2. Ability to manage, prioritize, and communicate competing deadlines.
3. Experience with process improvement and standardization.
4. Proven ability to prioritize and multi-task in a time-sensitive environment.
5. Strong knowledge of Microsoft Office, especially Excel and PowerPoint.
6. Effective people management, leadership, and coaching skills.

What’s In It For You

We believe in investing in our team and supporting your career development through various programs, benefits, and a supportive work environment. Benefits include medical, dental, vision insurance, 401(k), paid time off, and more. We also offer unique programs like DailyPay, networking groups, wellness programs, mentorship, and work-from-home setup with company technology. Our commitment extends to diversity, equity, inclusion, and community engagement.

The application deadline is June 19th, 2025.

Location:

USA, TN, Work-at-Home

Language Requirements:

English (Required)

Time Type:

Full time

Physical & Mental Requirements

Regular operation of computer, keyboard, telephone, headset, and office equipment. Work is primarily sedentary.

California residents: By submitting your information, you acknowledge reading the Job Applicant Privacy Notice for California Residents.

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information on your EEO rights, visit the provided websites. To request accommodations or review the Affirmative Action Plan, click the respective links.

About the company

Concentrix is a global business services company specializing in customer engagement and business performance improvement for top brands.