Associate, Loan Platforms Support

S&P Global; Massachusetts; On-site; USD 45,559 - 60,000; Full time

Benefits offered by this job

Health & Wellness

Flexible time off

Learning resources

Retirement planning

Student loan contribution

Financial wellness

Family benefits

Job summary

S&P Global, based in Massachusetts, seeks a Loan Platforms Account Services specialist to manage day-to-day operations of the Syndicated Loan Market platform, ensuring data integrity and responsive client support.

You will handle onboarding, account and user setup, cross-platform integrations, and collaborate with internal teams to resolve issues and improve processes; standard hours 9:00–17:30 ET.

Qualifications

• Bachelor’s Degree or equivalent work experience.
• Ability to handle stressful customer situations with patience and poise.
• Organize and prioritize complex issues and projects to completion.
• Demonstrated knowledge and experience with internet-based applications.
• Think laterally, provide proper issue analyses, and question current processes.
• Eager to learn with strong analytical and problem-solving abilities.
• Proficient PC skills, especially in Microsoft Word and Excel.

Responsibilities

• Onboard new clients, with account setup across platforms.
• Perform data research and processing for loan platform operations.
• Maintain data integrity; assist clients on self-service features across platforms.
• Identify and resolve account and system issues with internal partners and management.

Skills

Interpersonal communication

Organization

Time management

Education

Bachelor’s degree or equivalent

Tools

Microsoft Word

Excel

Job description

Overview

The ClearPar Loan Operations division is seeking a professional with excellent interpersonal communication, organization, and time management skills located in the US to join our global Loan Platforms Account Services Team.

The Team:

ClearPar is the first fully operational provider of par and distressed loan closing and recordkeeping services for the syndicated loan market. Through a unique combination of experienced personnel and electronic processing, hardware, and software, ClearPar has built a single platform system to address market demands for efficient settlement of par loan closings. The Loan Platforms Account Services team is responsible for all account setups across multiple platforms and support of all users on our systems.

Responsibilities

The Impact: The successful candidate will form a key part of the Loan Platforms team, responsible for maintaining the day-to-day operations of our Syndicated Loan Market offering, and supporting internal and external clients.

The associate will be part of a dynamic team, responsible for all onboarding, data research, and processing functions on the Loan Operations Team. You will support clients and the business with operational duties and all account maintenance support functions ensuring data integrity. Responsibilities include reviewing onboarding documentation, creating and maintaining entity identifiers, user and trade accounts across multiple platforms, assisting clients on self-service functionalities, and maintaining knowledge of platform integrations.

Provide onboarding support for new clients, their team members, and accounts across products, ensuring a smooth, quality‑controlled process. Adhere to internal procedures, processing deadlines, quality‑controlled operational processes, and LSTA/LMA standards. Proactively identify account and system issues, work seamlessly with internal partners and management on resolution, and capture user feedback for continuous improvement.

Work cross‑trained with neighboring divisions when needed, providing an agile workforce capable of handling issues and engaging joint clients.

Qualifications

Working hours: 9:00 am – 5:30 pm ET.

Basic Required Qualifications:

• Bachelor’s Degree or equivalent work experience
• Ability to handle stressful customer situations with patience and poise
• Organize and prioritize complex issues and projects to completion
• Demonstrated knowledge and experience with internet‑based applications
• Think laterally, provide proper issue analyses, and question current processes
• Eager to learn with strong analytical and problem‑solving abilities
• Proficient PC skills, especially in Microsoft Word and Excel

Additional Preferred Qualifications:

• Strong process improvement skills

Compensation & Benefits

Compensation: S&P Global states that the anticipated base salary range for this position is $45,559 to $60,000. Final base salary will be based on geographic location, experience, skill set, and certifications. The role is eligible for an annual incentive plan and additional S&P Global benefits.

Benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off to keep you energized.
• Continuous Learning: Resources to grow your career and learn new skills.
• Invest in Your Future: Competitive pay, retirement planning, student loan contribution, and financial wellness programs.
• Family Friendly Perks: Benefits for partners and children, including best‑in‑class options.
• Beyond the Basics: Retail discounts, referral incentive awards, and other perks.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to [e-mail] and your request will be forwarded to the appropriate person.