Associate Laboratory Integrations Solutions Engineer

Sagis

Houston (TX)

On-site

USD 60,000 - 80,000

Full time

14 days+

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Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Contribution

Tuition Assistance

Job Training/Career Development

Job summary

Sagis in Houston is seeking an Associate Laboratory Integrations Solutions Engineer to support, optimize, and enhance laboratory information systems. This role involves troubleshooting and client interface support, communication with internal teams and vendors.

As part of a dynamic LIS team, you'll manage integration projects, ensure effective problem resolution, and support client onboarding. Benefits include medical and dental insurance, 401(k) contributions, and a comfortable working environment.

Qualifications

Bachelor’s degree in health science, health informatics, IT, or related field.
Minimum of 2–3 years experience with HL7/XML integrations.
Experience in client-facing support or solutions engineering.

Responsibilities

Manage HL7/XML integration projects between laboratory info systems and clients.
Monitor and troubleshoot interface connectivity issues.
Provide technical support for onboarding and issue resolution.

Skills

HL7 messaging standards

Laboratory operations

Analytical skills

Client-facing support

Problem-solving skills

Education

Bachelor’s degree in health science or related field

Tools

Zoho ticketing system

Project management systems

Job description

Job DetailsLevel: ExperiencedJob Location: Houston, TX 77092Position Type: Individual ContributorEducation Level: 4 Year DegreeTravel Percentage: NoneJob Shift: Full TimeJob Category: Information Technology

Sagis Diagnostics is an entirely physician‑led sub‑specialty pathology group supported by a CAP‑accredited histology lab located in the heart of Houston, Texas. Led by a team of board‑certified pathologists, our lab is at the forefront of diagnostic science. We offer the highest quality services to physicians, physician groups, ambulatory surgery centers, and hospitals.

One of our many strengths is we develop strong collaborative relationships with each of our referring physicians by offering accurate, prompt, and clear diagnoses in a personal and customized manner.

JOB SUMMARY

The Associate Laboratory Integrations Solutions Engineer is part of the LIS team responsible for the continuous support, optimization, and enhancement of laboratory information systems and client interface integrations. This role serves as a client‑facing technical resource focused on troubleshooting and interface support. The Associate Laboratory Integrations Solutions Engineer collaborates with internal teams, vendors, and clients to identify issues, implement solutions, and improve overall system user experience.

This position is also responsible for managing and resolving interface‑related support tickets through the Zoho ticketing system, ensuring timely communication, issue resolution, and customer satisfaction.

JOB RESPONSIBILITIES

Integration Support & Implementation

Manage HL7/XML integration projects between laboratory information systems, integration vendors, client EHRs, and other connected platforms
Monitor and troubleshoot orders/results interfaces and system connectivity issues
Manage, track, and resolve interface problem tickets while maintaining accurate documentation and communication throughout the ticket lifecycle
Maintain accurate records of interface configurations, client environments, and integration specifications
Develop familiarity with client EHR/EMR platforms including eClinicalWorks, Modernizing Medicine, EZDERM, Nextech, and NextGen

Integration Configuration, Validation & Testing

Configure compendiums, file transfers, and orders/results platforms
Perform testing and validation of interfaces and workflows
Document validation results and assist with implementation and transition activities for laboratory systems and processes
Other related tasks and duties as assigned

Client‑Facing Technical Support & Problem Solving

Collaborate with the LIS team, Sales, and Client Services to support seamless client onboarding and handoffs
Serve as a client‑facing technical resource to troubleshoot and resolve interface, workflow, and system‑related issues
Communicate effectively with clients, vendors, and internal stakeholders to identify root causes and deliver timely solutions
Provide exceptional customer service while managing multiple priorities, escalations, and support requests

Learning & Development

Actively develop knowledge of HL7 messaging standards, laboratory workflows, and EHR interoperability best practices
Shadow senior engineers during technical discovery calls, pre‑sales engagements, and complex implementation projects
Complete assigned training on Sagis LIS platforms, integration tooling, and healthcare IT fundamentals

KNOWLEDGE / SKILLS / ABILITIES

Working knowledge of laboratory operations and workflows
Understanding of HL7 interfaces, orders/results, and workflows
Proficient in test compendium management and code mapping between systems
Intermediate to advanced understanding of laboratory information system functionality
Strong analytical, troubleshooting, and client‑facing problem‑solving skills
Ability to manage multiple support tickets, projects, and priorities simultaneously
Strong communication and customer service skills with the ability to work effectively with clients, vendors, and internal teams
Experience utilizing ticketing systems
Experience in project management systems
Adaptable, detail‑oriented, organized, and self‑motivated
Quickly masters new concepts and processes
Ability to work independently and collaboratively in a team environment

QualificationsMINIMUM REQUIRED

Bachelor’s degree in health science, health informatics, information technology, engineering, or related field
Minimum 2–3 years of experience with HL7/XML integrations in a laboratory or healthcare IT environment
Experience supporting healthcare integrations or healthcare/laboratory applications
Prior experience in a client‑facing support or solutions engineering role

Benefits