Associate Kitchen Equipment Service Technician

TriMark USA; Knoxville (TN); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking an Associate Kitchen Equipment Service Technician to join their growing Service Team. This role involves providing essential service, repair, and installation of foodservice equipment while ensuring high levels of customer satisfaction. Ideal candidates will have a background in commercial equipment repair, strong technical skills, and a commitment to safety and compliance. With a focus on professional development, this position offers opportunities for growth into senior roles. Join a dynamic team that values integrity, customer service, and excellence in the foodservice industry.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Tuition Reimbursement

401k

Community Service Day

Spotlight Awards

CFSP Prep Certification Program

Qualifications

• 1-2 years experience in commercial installation and repair of foodservice equipment.
• Intermediate computer skills and EPA certifications required.

Responsibilities

• Provide intermediate-level service and repair of foodservice equipment.
• Manage and maintain parts inventory on service vehicle.
• Provide professional service and customer support during service calls.

Skills

Customer Interaction

Technical Expertise

Troubleshooting

Communication Skills

Education

High School Diploma or Equivalent

EPA Certifications

Technical/Trade School Completion

Tools

Field Automation Systems

Job description

Associate Kitchen Equipment Service Technician

Knoxville, TN, USA * TriMark USA, 3011 Industrial Pkwy, Knoxville, Tennessee, United States of America * West Hills, Knoxville, TN 37909, USA
Req #2846

Tuesday, April 15, 2025

TriMark USA is the country's largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence. For more information, please visit: www.trimarkusa.com

Why you'll love it here!

+ Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance

+ 401k
+ Community Service Day

+ Spotlight Awards

+ National Sales Excellence Awards

+ CFSP Prep Certification Program

TriMark is growing our Service Team!

POSITION SUMMARY:

• The Service Technician reports to the Service Manager


• Located in Knoxville, TN


• Full-Time

The Associate Service Technician is responsible for providing intermediate-level service, repair, and installation of foodservice equipment at customer locations. This role requires strong customer interaction skills, technical expertise, and the ability to work independently. This position offer an incentive plan, compensation from door to door and a tuition reimbursement program that can be used for certifications that may be needed to grow into a Senior Service Technician position.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• Equipment Service:
  
  
  
  • Complete on-site repair and maintenance limited to: standard kitchen equipment and simple ice machines (no work performed on specialized equipment) on full on-call rotation
  
  
  • Run intermediate troubleshooting and test tasks
  
  
  • Survey safety devices and equipment on a regular basis
  
  
  • Manage and retain proper equipment, parts inventory, and tools on service vehicle while keeping items in a safe condition for the respective level of service
  
  
  • Independently work on customers' foodservice equipment.
  
  
  • Perform intermediate-level equipment and accessory installations.
  
  
  
  


• Repair and Maintenance:
  
  
  
  • Inspect food service equipment for the purpose of ensuring safety
  
  
  • Identify necessary repairs and provides ongoing preventative maintenance
  
  
  
  


• Inventory Management:
  
  
  
  • Manage and maintain proper equipment, parts inventory, and tools on the service vehicle.
  
  
  • Maintain and take periodic inventory of parts, materials and components as directed.
  
  
  • Communication:
    
    
    
    • Provide timely and detailed service reports via assigned tablet.
    
    
    • Reach out to Senior Service Techs for troubleshooting or assistance periodically.
    
    
    • Use field automation systems (i.e., tablets, cell phones, etc.).
    
    
    
    
  
  
  
  


• Customer Interaction:
  
  
  
  • Provide professional service and customer support during service calls and installations.
  
  
  • Comprehend customer requirements, build positive relationships, and take appropriate actions.
  
  
  
  


• Safety and Compliance:
  
  
  
  • Operate vehicles in a safe manner.
  
  
  • Use appropriate personal protective equipment (PPE).
  
  
  
  


• Documentation:
  
  
  
  • Read and interpret equipment manuals for required maintenance and service.
  
  
  • Maintain and take periodic inventory of parts, materials, and components as directed.
  
  
  
  


• Additional Responsibilities:
  
  
  
  • Inform management regarding intermediate procedures and/or status of work orders.
  
  
  • Help in other jobs as needed.
  
  
  • Perform other related duties as required and assigned.
  
  
  
  

COMPETENCIES:

• Advanced communication skills with the ability to converse with customers and all levels of management.


• Ability to work independently and multitask effectively.


• Excellent phone etiquette, verbal, written, and interpersonal skills.


• Confident presentation skills to convey information to groups of customers when needed.


• Ability to troubleshoot, test, repair, and service foodservice equipment.

QUALIFICATIONS & EXPERIENCE:

• High School diploma or equivalent


• 1 - 2 years of experience in commercial installation and/or service and repair of foodservice equipment and kitchen/restaurant equipment, or equivalent military or practical experience.


• Successful completion of an accredited Technical/Trade school preferred, with a minimum of one-year hands-on experience in commercial refrigeration.


• Intermediate computer skills.


• EPA certifications of Level 1 & 2 minimum; universal preferred.


• Capability to work flexible shifts and to adapt to changing work schedules.


• Ability to successfully pass a background check post offer acceptance.

PHYSICAL REQUIREMENTS:

• Ability to lift 75 pounds.


• Bend or twist body.


• Use hands to handle, control or feel objects, tools. or controls.


• Stand for long periods of time.


• Keep or regain their balance.


• Kneel, stoop, crouch, or crawl.

#MKIndeed

The range provided represents the national average pay range for this position and is considered to be a general guideline. Pay for this position will reflect the candidate's unique qualifications and may be higher or lower than the range provided based on employee geographic location. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other local, state, and federal law.

In addition to base salary, this role will be eligible for participation in TriMark's' benefits programs, including medical, dental, vision, 401K (with employer match), etc. Leadership positions may also qualify for participation in bonus programs commensurate with role and scope of responsibility.

TriMark's commitment to diversity, inclusion and belonging is a purposeful mission of strengthening our organization and those we serve by uniting the unique and beautiful differences of our employees. This mission is instilled in the fiber of who we are as a company, setting the standard for our industry. We are committed to promoting diversity, inclusion and belonging through sharing, education, and experiences.

TriMark USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [emailprotected].

Other details

• 
  Job Family
  Service Management
  
• 
  Job Function
  Technical Service
  
• 
  Pay Type
  Hourly
  

Apply Now

• Knoxville, TN, USA


• TriMark USA, 3011 Industrial Pkwy, Knoxville, Tennessee, United States of America


• West Hills, Knoxville, TN 37909, USA

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