Systems Analyst

Harrow, Inc.; Ledgewood (NJ); On-site; USD 80,000 - 100,000; Full time

Job summary

Harrow, Inc. is seeking a Systems Analyst in Ledgewood, NJ. The ideal candidate will enhance our technological systems with a focus on AI and automation tools. Responsibilities include analyzing current processes, designing innovative solutions, and managing complex projects to improve productivity.

Qualifications include a Bachelor’s degree in Computer Science and 5–7 years experience in systems analysis. Excellent analytical skills and the ability to work closely with stakeholders are essential for success.

Qualifications

• 5–7+ years of hands-on experience in systems analysis.
• Strongly AI-minded with practical experience using AI tools.
• Demonstrated ability to translate complex business needs into solutions.

Responsibilities

• Analyze systems for improvement and design innovative solutions.
• Provide training and support to end-users.
• Manage complex, cross-functional projects.

Skills

Experience with information technologies and systems analysis

AI and automation tools

Strong analytical skills

Interpersonal and communication skills

Education

Bachelor’s degree in Computer Science or related field

Job description

Job Summary

As a Systems Analyst, you will serve as a senior technical resource and a steady, experienced presence on the team. Your role involves analyzing, optimizing, and advancing the organization’s technological systems while collaborating closely with the Director of Application and Service Delivery. You will bring a strong AI‑minded perspective, continually seeking practical ways to apply modern AI and automation tools to enhance system effectiveness and team productivity.

Core Responsibilities

• Partner closely with the Director of Application and Service Delivery to understand priorities and align work with team goals and strategic initiatives.
• Act as a go‑to technical resource for team members, providing guidance on complex analytical challenges, architectural decisions, and best practices.
• Contribute to a collaborative team environment that encourages knowledge sharing, continuous improvement, and professional growth.
• Help onboard new team members and facilitate the transfer of institutional knowledge across the team.

Systems Analysis & Solution Design

• Analyze existing systems, processes, and workflows to identify areas for improvement, and design innovative solutions—including AI‑driven and automation‑based approaches—to streamline operations and enhance productivity.
• Collaborate with stakeholders across the organization to gather and document business requirements, translating them into technical specifications and scalable system designs.
• Implement and configure software solutions, databases, and integrations in line with established technical standards and best practices.
• Develop comprehensive test plans and oversee thorough testing to ensure functionality, reliability, and usability of implemented solutions, identifying and addressing issues or defects.
• Create and maintain high‑quality documentation, including system designs, technical specifications, user manuals, and training materials throughout the project lifecycle.
• Manage complex, cross‑functional projects from initiation to completion, coordinating with team members and stakeholders to ensure milestones are achieved within scope, budget, and timeline.

Stakeholder Engagement & Continuous Improvement

• Provide training and advanced support to end‑users on implemented systems and processes, addressing complex user inquiries and troubleshooting issues in a timely manner.
• Stay current on emerging technologies, platforms, and best practices in systems analysis and design, with particular attention to advances in AI and automation, and proactively identify opportunities to apply these tools to process optimization and system enhancements.
• Other duties and assignments as required.

Qualifications & Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• 5–7+ years of progressive, hands‑on experience working with information technologies and systems analysis, with a track record of completing complex initiatives.
• A mature, dependable professional who brings stability and follow‑through, takes genuine ownership of outcomes, and is seeking a long‑term home.
• Strongly AI‑minded; comfortable using modern AI tools in day‑to‑day work and quick to spot practical opportunities to apply AI and automation to systems analysis and problem‑solving.
• Demonstrated ability to provide technical guidance and share expertise with peers.
• Strong computer, hardware, software, and analytical skills.
• Proven ability to assess complex business needs and translate them into scalable solutions.
• Strong understanding of IT systems maintenance, administration, security principles, and enterprise architecture.
• Excellent analytical and critical thinking skills with close attention to detail.
• Self‑motivated, organized, and able to manage multiple competing priorities effectively.
• Exceptional problem‑solving skills with a proactive, solution‑oriented mindset.
• Strong interpersonal and communication skills; able to influence and collaborate effectively across all levels of the organization.
• Experience working directly with senior leadership to align technical work with organizational objectives is preferred.

Position Type

• On‑Site
• May be required to work outside standard hours to oversee upgrades, fixes, and other projects.

Travel

• None

Equal Employment Opportunity

As set forth in Harrow, Inc.’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.