Associate IT Support Specialist

adventhealth; Wesley Chapel (FL); On-site; USD 30,307 - 55,104; Full time

Benefits offered by this job

Medical insurance from day one

Dental and vision insurance

Life and disability insurance

Paid time off from day one

403(b) retirement plan

Parental leave (4 weeks)

Career development

Job summary

AdventHealth in Wesley Chapel, FL is seeking an IT Support/Desktop Technician to assist users, troubleshoot issues, and perform basic device maintenance in a healthcare environment.

The role requires familiarity with browsers, Microsoft Office, Windows and Mac OS, device imaging, and basic hardware knowledge. You will collaborate with IT vendors and internal teams to resolve incidents and meet SLA targets.

Qualifications

• Basic working knowledge of browsers.
• Familiarity with Microsoft Office suite.
• Familiarity with current Microsoft and Mac operating systems.
• Basic familiarity with device imaging processes.
• Basic knowledge of mobile devices hardware.
• Familiarity with projects and time tracking.
• Demonstrates effective technical troubleshooting and problem-solving skills.

Responsibilities

• Communicates with consumers to provide solutions to technical problems.
• Supports audio-video technology at a basic level.
• References centralized AIT Field Operations knowledge bases.
• Performs basic level repairs for company devices.
• Works with designated information technology vendors for support.
• Meets the standard service level agreement (SLA) for incidents and requests.
• Leads projects and special initiatives within allotted timeframes.
• Follows and maintains AIT standard operating procedures for field operations.
• Performs preventive maintenance on authorized company devices.
• Works with enterprise AIT technical and business support teams as required.
• Installs consumer-based hardware and software on devices and operating systems.
• Provides detailed descriptions within internal service ticket system.
• Follows AIT standards for devices and software.
• Performs other duties as assigned.

Skills

Troubleshooting

Technical support

Microsoft Office

Operating systems

Time management

Communication

Customer service

Computers & hardware

Education

High School Diploma or GED

Associate degree (preferred)

Field of Study: computer technology

Tools

CompTIA A+ (certifications)

CompTIA Network+

CompTIA Security+

CCNA

Microsoft 365 Certified: Endpoint Administrator

Job description

Our promise to you

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time

Shift

Day (United States of America)

Address

2600 BRUCE B DOWNS BLVD

City

WESLEY CHAPEL

State

Florida

Postal Code

33544

Job Description

• Communicates with consumers to provide solutions to technical problems.
• Supports audio-video technology at a basic level.
• References centralized AIT Field Operations knowledge bases.
• Performs basic level repairs for company devices.
• Works with designated information technology vendors for support.
• Meets the standard service level agreement (SLA) for incidents and requests.
• Leads projects and special initiatives within allotted timeframes.
• Follows and maintains AIT standard operating procedures for field operations.
• Performs preventive maintenance on authorized company devices.
• Works with enterprise AIT technical and business support teams as required.
• Installs consumer-based hardware and software on devices and operating systems.
• Provides detailed descriptions within internal service ticket system.
• Follows AIT standards for devices and software.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities

• Basic working knowledge of various Internet Browsers. [Required]
• Familiarity with Microsoft Office suite. [Required]
• Familiarity with current Microsoft and Mac operating systems. [Required]
• Basic familiarity with device imaging processes. [Required]
• Basic knowledge of mobile devices hardware. [Required]
• Familiarity with projects and time tracking. [Required]
• Demonstrates effective technical troubleshooting and problem-solving skills, with some supervision. [Required]
• Basic knowledge of workstation management software. [Required]
• Familiarity with common peripherals and accessories. [Required]
• Basic knowledge of best IT security practices. [Required]
• Basic understanding of IT network hardware, software, and general concepts. [Required]
• Experience working in a Healthcare environment. [Preferred]
• Experience working in a consumer centric environment. [Preferred]

Education

• High School Grad or Equiv [Required]
• Associate [Preferred]

Field of Study

• in computer technology

Work Experience

• 1+ experience in the desktop environment. [Required]

Licenses and Certifications

• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• Cisco CCNA
• ISC2 CC
• AWS Certified Cloud Practitioner
• Microsoft 365 Certified: Endpoint Administrator Associate
• Microsoft Certified: Fundamentals series (Azure Cloud, AI, Data, Security etc.)

Physical Requirements

Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$21.73 - $40.42

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.