Associate IT Support Specialist

adventhealth; Daytona Beach (FL); On-site; USD 30,307 - 55,104; Full time

Job summary

AdventHealth in Daytona Beach, FL is seeking an IT Desktop Support Technician to resolve consumer technical problems and maintain basic AV support. You will install and image devices, document issues, and collaborate with enterprise IT teams to meet SLA targets.

Candidates should have strong troubleshooting, familiarity with Windows/Mac OS, and experience in a healthcare setting. AHS certifications are a plus; HS diploma required. This is a full-time, on-site role.

Qualifications

• Basic troubleshooting and problem-solving with some supervision.
• Familiar with Windows and Mac operating systems.
• Experience with device imaging processes and imaging workflows.
• Knowledge of network basics and IT security practices.
• Experience in a healthcare environment is a plus.
• Strong documentation and ticketing skills.

Responsibilities

• Communicates with consumers to provide solutions to technical problems.
• Supports audio-video technology at a basic level.
• References knowledge bases and maintains SOPs.
• Performs basic level repairs for company devices.
• Works with vendors for support and escalations.
• Meets SLA for incidents and requests.
• Leads projects within allotted timeframes (where applicable).
• Follows and maintains AIT SOPs for field operations.
• Performs preventive maintenance on devices.
• Installs consumer-based hardware and software on devices and OS.
• Documents detailed descriptions in ticket system.
• Follows standards for devices and software.

Skills

Technical troubleshooting

Desktop support

OS familiarity

IT security basics

Time tracking

SLA adherence

Project coordination

Vendor coordination

Imaging devices

Peripheral devices

Education

High School Diploma or Equivalent

Associate degree (Preferred)

Tools

CompTIA A+

CompTIA Network+

CompTIA Security+

Cisco CCNA

ISC2 CC

AWS Certified Cloud Practitioner

Microsoft 365 Endpoint Administrator

Microsoft Fundamentals (Azure/Security/etc)

Job description

Schedule: Full time

Shift: Day (United States of America)

Address: 301 MEMORIAL MEDICAL PKWY

City: DAYTONA BEACH

State: Florida

Postal Code: 32117

Job Description

• Communicates with consumers to provide solutions to technical problems.
• Supports audio-video technology at a basic level.
• References centralized AIT Field Operations knowledge bases.
• Performs basic level repairs for company devices.
• Works with designated information technology vendors for support.
• Meets the standard service level agreement (SLA) for incidents and requests.
• Leads projects and special initiatives within allotted timeframes.
• Follows and maintains AIT standard operating procedures for field operations.
• Performs preventive maintenance on authorized company devices.
• Works with enterprise AIT technical and business support teams as required.
• Installs consumer-based hardware and software on devices and operating systems.
• Provides detailed descriptions within internal service ticket system.
• Follows AIT standards for devices and software.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities

• Basic working knowledge of various Internet Browsers. [Required]
• Familiarity with Microsoft Office suite. [Required]
• Familiarity with current Microsoft and Mac operating systems. [Required]
• Basic familiarity with device imaging processes. [Required]
• Basic knowledge of mobile devices hardware. [Required]
• Familiarity with projects and time tracking. [Required]
• Demonstrates effective technical troubleshooting and problem-solving skills, with some supervision. [Required]
• Basic knowledge of workstation management software. [Required]
• Familiarity with common peripherals and accessories. [Required]
• Basic working knowledge of best IT security practices. [Required]
• Basic understanding of IT network hardware, software, and general concepts. [Required]
• Experience working in a Healthcare environment. [Preferred]
• Experience working in a consumer centric environment. [Preferred]

Education

• High School Grad or Equiv [Required]
• Associate [Preferred]

Field of Study

• Computer Technology

Work Experience

• 1+ experience in the desktop environment. [Required]

Licenses and Certifications

• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• Cisco CCNA
• ISC2 CC
• AWS Certified Cloud Practitioner
• Microsoft 365 Certified: Endpoint Administrator Associate
• Microsoft Certified: Fundamentals series (Azure Cloud, AI, Data, Security etc.)

Physical Requirements

Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$21.73 - $40.42

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.