AI Educator

AdventHealth; Orlando (FL); On-site; USD 83,699 - 155,693; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid time off

403(b) retirement plan

Parental leave

Career development

Well-being resources

Mental health resources

Pet benefits

Job summary

AdventHealth in Orlando, FL is seeking an IT applications specialist to maintain enterprise software, perform patches, backups and testing to ensure reliability.

You will analyze operational needs, design solutions, and coordinate with business owners and vendors on releases, roadmaps and documentation. Go-Live support may require travel to AdventHealth facilities.

Qualifications

• Bachelor's degree required.
• Experience documenting workflow design and improvements.
• Experience with enterprise apps such as Agiloft and Perceptive Content.

Responsibilities

• Maintain and update enterprise applications and perform testing.
• Analyze requirements and propose system solutions.
• Collaborate with vendors and business owners on releases and roadmaps.
• Provide Go-Live support and travel to AdventHealth facilities as needed.
• Document changes and create user/technical manuals.

Skills

Software development

Customer service

Interpersonal skills

Training techniques

Task management

Self supervision

Relational databases

ITIL knowledge

Education

Bachelor's degree

Tools

Agiloft Contract Lifecycle Management

Perceptive Content DMS

Job description

Our promise to you

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time

Shift

Day (United States of America)

Address

600 Courtland St

City

Orlando

State

Florida

Postal Code

32804

Job Description

Maintains applications by performing regular updates, patches and backups to ensure system reliability. Analyzes operational requirements and system capabilities to propose solutions. Develops system design, including functional specifications, and implements strategies based on specific operational needs. Documents business requirements, defines benefits, and estimates costs. Completes application configuration changes, obtains change control sign-off, and configures changes according to standards. Documents application changes, testing plans, and project requirements in the approved Knowledge Management tool. Tests configuration and workflow changes, develops test scripts, performs unit, system and integration testing, and documents outcomes. Provides on-call support, troubleshoots and resolves complex production issues, and leads escalation procedures responding timely in accordance with preestablished guidelines. Develops and maintains scripts to enhance application integration and performance. Develops scripts to import/export metadata and images to/from applications as appropriate. Performs application-level configuration, coordinating with business and vendor partners to meet operational needs. Participates in assessments, searches, implementations and upgrades for third-party applications. Collaborates with internal teams and vendors on integrations and support to ensure seamless functionality. Gathers requirements, obtains approvals, develops and supports configuration for applications to meet business needs. Collaborates with business owners and vendors on new releases, future functionality, product strategy, roadmaps and business challenges. Participates in audits and implements recommendations to ensure compliance and improve system performance. Creates and maintains comprehensive documentation for the application, including user guides and technical manuals. Provides Go-Live support to included necessary travel to AdventHealth facilities as needed. Other duties as assigned. Optimizes application performance by analyzing system capabilities and implementing enhancements.

Knowledge, Skills, and Abilities

• Knowledge of software development, business applications, implementation, and software systems development lifecycle. [Required]
• Strong customer service skills. [Required]
• Strong interpersonal and teamwork skills. [Required]
• Conceptual and practical understanding of various training techniques for users with various learning styles. [Required]
• Advanced ability to manage multiple tasks within deadline constraints. [Required]
• Ability to work with little to no supervision [Required]
• Experience with relational databases and data transfers. [Preferred]
• Working knowledge of ITIL principles. [Preferred]

Education

• Bachelor's [Required]

Field of Study

• in Healthcare, IT, Computer Science, or related field OR 5 years’ experience supporting software applications in a complex environment.

Work Experience

• Experience documenting workflow design and identifying areas for improvement. [Required]
• Experience with Enterprise applications such as: Agiloft Contract Life Cycle Management System and Perceptive Content Document Management System [Preferred]
• Experience with integrated applications. [Required]
• Experience working on complex healthcare IT projects with integrations [Required]

Physical Requirements

Physical Requirements - (Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$83,699.48 - $155,693.55

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.