Associate Interpreter - Full Time - Day

Hackensack Meridian Health; Montgomery Township (NJ); On-site; USD 30,000 - 34,000; Full time

Job summary

Hackensack Meridian Health in New Jersey seeks a Language Services Associate Interpreter to bridge linguistic and cultural gaps for patients during admission and registration.

You will provide accurate oral interpretation, support the clinical team, and communicate clearly with patients, families and staff while maintaining confidentiality. Flexibility to work weekends and holidays is required.

Qualifications

• High School diploma or GED required.
• Fluent in English and at least one other language.
• Certification or qualification in medical interpreter training.
• Ability to articulate cultural factors affecting communication.
• Demonstrate warmth, teamwork, and customer service excellence.
• Rotating schedule may include weekends/holidays.
• Proficient with Microsoft Office and Google Suite.

Responsibilities

• Assist patients, families and providers to engage in clear communication.
• Provide accurate oral interpretation for non-English speaking patients.
• Communicate clearly and courteously with patients, families, providers and staff.
• Maintain confidentiality and exhibit non-bias behavior.
• Follow established interpretation standards and processes.
• Support patients through the hospital system and care journey.

Skills

Language fluency

Customer service

Education

High School diploma / GED

Tools

Microsoft Office

Google Suite

Job description

Overview

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Language Services Associate Interpreter serves as a liaison to the language needs of the non-English speaking community by providing interpreting services. This role will primarily work on admission, registration and support the clinical team to bridge linguistic and cultural barriers to assure appropriate communication, delivery of health care and support services.

Responsibilities

A day in the life of a Associate Interpreter at Hackensack Meridian Health includes:

• Assists patients/families and providers to engage in open and clear communication.
• Provides accurate oral interpretation services for non-English speaking patients and families.
• Communicates clearly, courteously, and responsibly with patients, families, providers, hospital staff and all visitors.
• Consistently maintains a high level of confidentiality and non-bias behavior.
• Utilizes the appropriate standards and approach to the interpretative process.
• Conducts purposeful rounding for outcomes on all patients/families utilizing departmental approved scripting.
• Communicates observations affecting compliance to the healthcare team.
• Demonstrates the ability to work under pressure with diverse members of the team, patients and families.
• Complies with established departmental policies and procedures.
• Provides customer relations services/comfort measures through initiating and maintaining effective communication with patients and/or their families. Responds to requests for non-clinical comfort needs.
• Ability to work in challenging situations involving issues of delivering difficult messages including death and dying.
• Maintains an environment that promotes patient and personal safety.
• Assists in helping patients move through the hospital system.
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.

Qualifications

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Ability to speak & write in English and other language fluently.
• Certification or qualification in medical interpreter training.
• Knowledge and ability to articulate the cultural and perceptual factors that affect communication between patient, families, providers and interpreter.
• Demonstrate ability to relate to people in a warm and consistently friendly manner. Teamwork oriented, commitment to customer service excellence and collaborative approach required.
• Rotating schedule/shifts that may include weekends and/or holidays based on needs.
• Proficient computer skills that include but are not limited to Microsoft Office and/or Google Suite platforms.

Licenses and Certifications Required:

• Certification or qualification in medical interpreter training.

Starting Minimum Rate

Minimum rate of $23.13 Hourly

Job Posting Disclosure

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. Experience: Years of relevant work experience. Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. Skills: Demonstrated proficiency in relevant skills and competencies. Geographic Location: Cost of living and market rates for the specific location. Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.