Supervisor, Language Services - Full Time - Day

Hackensack Meridian Health; Woodbridge Township (NJ); On-site; USD 83,000 - 101,000; Full time

Job summary

Hackensack Meridian Health is seeking a language services operations supervisor to ensure efficient daily operations of the department. The role involves staffing, workflow management, and productivity assessments across the language services team.

You will supervise all team members, support performance evaluations, and foster a collaborative environment to deliver high-quality patient care. Strong bi-lingual communication skills and experience in healthcare are preferred.

Qualifications

• Associate's Degree required.
• Bi-lingual required.
• 3–5 years of experience in hospital/healthcare, business, hospitality, or customer service preferred.
• Excellent interpersonal, communication, writing, and presentation skills.
• Proficient in Microsoft Outlook and Office programs.

Responsibilities

• Oversees daily operations of the language services department with staffing, workflow, and productivity assessments.
• Supervises and supports all language services team members.
• Fosters a team-focused environment to ensure quality patient care and conducts team meetings.

Skills

Bi-lingual

Interpersonal skills

Communication skills

Customer service

Education

Associate's Degree

Bachelor's degree (preferred)

Tools

Microsoft Outlook

Microsoft Office

Job description

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

Ensures efficient, cost-effective, professional, and consistent delivery of services through oversight of daily operations and team members of the language services department. Recommends improvements to policies and procedures to ensure patient safety, promote diversity, and ensure compliance with regulatory requirements.

Responsibilties

• Ensures efficient daily operations of the department through appropriate staffing, workflow and productivity assessments.
• Provides supervision and support for all members of the language services team.
• Creates a team focused environment to ensure quality patient care. Conducts team meetings to foster quality customer service and teamwork.
• Participates in performance evaluations. Makes recommendations on hires, transfers, promotions, disciplines, terminations and similar actions.
• Encourages and supports diverse views and approaches. Integrates diversity into departmental objectives.
• Assists in developing procedures that comply with establish organizational policies, quality, safety, and other programs.
• Participates in performance improvement initiatives. Recommends improvements in systems, schedules, policies and procedures.
• Ensure compliance with regulatory agencies and serves as a liaison to language related third party companies and vendors.
• Collaborates with leadership team to identify and resolve issues.
• Monitors monthly costs, cost allocation, resource usage, and language trends across the system per facility.
• Proactively trains team members on how to work with interpreters and troubleshoots throughout the network any issues that arise regarding the use of interpreters.
• Researches, recommends and implements most efficient and effective methods for provision of language and cultural services.

Qualifications

Education, Knowledge, Skills and Abilities Required:

• Associate`s Degree
• Bi-lingual
• 3 to 5 years of experience in either hospital/healthcare, business, hospitality, or customer service- recommended.
• Excellent interpersonal, communication, writing, and presentation skills
• Proficient in Microsoft Outlook and Office Programs

Education, Knowledge, Skills And Abilities Preferred

• Bachelor`s degree
• Hospital operations experience

Licenses And Certifications Required

• Trained or qualified interpreter

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package.

Job Duties

The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on a level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to:

• Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness.
• Experience: Years of relevant work experience.
• Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.
• Skills: Demonstrated proficiency in relevant skills and competencies.
• Geographic Location: Cost of living and market rates for the specific location.
• Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.
• Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.

Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts.

In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.

Minimum rate of $92,144.00 Annually