Associate Information Technology Systems Admin (DWS #10114092)

New Mexico Department of Justice; Albuquerque (NM); On-site; USD 65,000 - 95,000; Full time

Job summary

New Mexico Department of Workforce Solutions is seeking an Associate Systems Administrator to assist with administration, maintenance, monitoring, and security of its hybrid infrastructure. The role focuses on on‑premises systems and cloud platforms (Azure and AWS) to support internal departments and field offices across New Mexico.

Under supervision, you will gain hands-on experience in enterprise systems, problem solving, and collaboration with senior staff.

Qualifications

• Ideal candidate has an associate degree in a technical field and 2 years of related experience; up to 4 years may substitute for education.
• Experience troubleshooting and maintaining IT infrastructure and devices.
• Ability to install and configure software and hardware.

Responsibilities

• Respond and resolve production issues related to core infrastructure components and systems.
• Support administration, maintenance, monitoring, and security of the hybrid technology environment (on-premises, Azure, AWS).
• Help develop and grow enterprise systems expertise to independently administer enterprise infrastructure.

Skills

Experience troubleshooting computers

Problem solving

Analytical thinking

Interpersonal & collaboration

Software & hardware configuration

Education

Associate degree in Computer Science or related field

Job description

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For more Job Requirements & Classification Description:

The Infrastructure team is part of the Workforce Technology Division (WTD) at the New Mexico Department of Workforce Solutions. Infrastructure maintains and supports the systems and networks utilized by the agency's other departments to accomplish a majority of critical work functions. These work functions support the citizens of New Mexico in a wide variety of ways.

Interviews for this position will be conducted within two weeks of the posting closure.

Why does the job exist?

This position is intended for technology professionals who possess a solid foundation in information technology and are ready to advance into enterprise systems administration. Respond and resolve production issues related to core infrastructure components and systems for the Department of Workforce Solutions.

How does it get done?

Working under the direction of the Systems Administration Supervisor and the guidance of Senior Systems Administrators, the Associate Systems Administrator supports the administration, maintenance, monitoring, and security of the Department's hybrid technology environment. This includes on-premises infrastructure and cloud platforms hosted in Microsoft Azure and Amazon Web Services (AWS). The position assists with maintaining enterprise infrastructure and technology services while developing the technical knowledge and experience necessary to independently administer enterprise systems.

Who are the customers?

Department of Workforce Solutions, including internal employees and field office staff.

Ideal Candidate

The Ideal Candidate has:

• Experience troubleshooting computers
• High-level problem-solving skills
• Analytical and critical thinking capabilities
• Strong interpersonal and collaborative skills
• Experience installing and configuring software and hardware.

Associate Degree in Computer Science, Management Information Systems (MIS), Information Technology, Engineering, or similar technical degree and two (2) years of experience in end user support, systems administration, network administration, or any related field. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling four (4) years may substitute for the required education and experience.

Employment Requirements

Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification within six (6) months of date of hire as a condition of continued employment.

Working Conditions

Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Some travel may be required. Ability to lift up to 40 lbs.

Supplemental Information

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For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.