Associate Implementation Engineer

Imprivata; Northern (KY); Hybrid; USD 66,000 - 81,000; Full time

Job summary

Imprivata is seeking an Associate Implementation Engineer for a remote role based out of the United States. You will lead post-sales software implementations with customers and partners in the US, delivering projects and applying technical skills to drive product adoption.

Responsibilities include installation, testing, and end-to-end deployment, plus creation of best practices and training material. Frequent travel and collaboration with PMO and technical teams are essential.

Qualifications

• Bachelor’s degree in Business, Computer Science, Engineering or related discipline or relevant experience.
• 3+ years demonstrated expertise implementing enterprise software packages or custom systems.
• 3+ years of experience with Windows administration and applications and ability to troubleshoot independently.
• Familiarity with enterprise technologies such as IAM (SAML, OIDC, WS-Federation).
• Exposure to healthcare technologies is preferred, including EMRs and Imprivata solutions.
• Basic scripting experience (PowerShell, JavaScript, VBScript, AutoIT) is a plus.
• Understanding of client-server apps and networking concepts (LAN/WAN, DNS, firewalls).
• Experience using CRM or case management tools (Salesforce preferred).
• Strong analytical, troubleshooting, communication and customer service skills.

Responsibilities

• Provide technical environment assessment and detailed solution output for team members.
• Install Imprivata products, test, and manage project through end-user deployment.
• Create and maintain project and process related best practices, training and documentation.
• Understand Imprivata integrations with Citrix, VDI, Azure AD, etc.
• Maintain repository of current Imprivata solutions for PMO use.
• Develop Technical Collateral, Field Workshops, and best practices as directed.
• Assist with customer and channel partner training on Imprivata products.
• Extensive domestic travel - up to 75% - is required.
• Collaborate with Implementation Technical Services Manager for team growth.
• Other duties as assigned.

Skills

Enterprise software implementation

Windows administration

IAM (SAML, OIDC)

Scripting (PowerShell/JavaScript)

Networking fundamentals

CRM (Salesforce)

Multi-priority & deadlines

Learning agility

Customer training

Project coordination

Education

Bachelor's degree in Business, CS, Engineering or related

Tools

Citrix

VMware

Hyper-V

Nutanix

Workspace ONE

Jamf

Intune

Ivanti

SOTI

SQL Server

Oracle

MySQL

PostgreSQL

Job description

Ready to join a team that’s all in? At Imprivata, we deliver unified access and security management programs that eliminate friction, empowering healthcare and mission-critical organizations to work smarter, faster, and more securely.

We believe work can be more than a job or task—it’s a collective spirit; the type that emboldens creativity, embraces challenge, and fosters excitement. We are constantly raising the bar on what’s possible, owning the outcome of our triumphs and trials, staying nimble amidst change, and cultivating an environment where we win together. Here, your ideas matter, your differences are celebrated, and your work drives real results—for your career, your teammates, and our customers.

When you join Imprivata, you embark on a shared journey of ambition and growth. We’re committed to building an inclusive workplace where everyone feels valued and supported. If you’re looking for a place to match your passion with purpose—and where every day you can make an impact—you’ll find it her

We are seeking an Associate Implementation Engineer to join our team for remote opportunity out of the United States.

Job Summary

The Associate Implementation Engineer is responsible for post-sales work with the company's customers and business partners within US in the execution of software implementations. This role implements customer projects and applies technical skills to directly contribute to the company's product implementations.

Duties and Responsibilities

• Provide technical environment assessment and a detailed solution output for team members to execute on.
• Work on customer implementation based on execution of assigned project tasks including installing Imprivata products, testing, and managing the project through end user deployment.
• Contribute to the creation & maintenance of project and process related 'best practice' methodologies, training and documentation.
• Understand how Imprivata integrate with various technologies (Citrix, VDI, Azure AD, etc).
• Assist with maintaining a repository of current Imprivata product solutions and offerings that will be used by the PMO to efficiently lead projects.
• Development of Technical Collateral, Field Workshops, and best practices development as defined by Technical Services Manager and Senior IE to drive standardization and repeatable processes.
• Assist with training to both customers and channel partners on Imprivata’s products.
• Extensive domestic travel - up to 75% - is a requirement of the position.
• Work closely with the Implementation Technical Services Manager to ensure technical aptitude amongst team members and continued personnel growth
• Other duties as assigned and required.

Qualifications

• Bachelor’s degree in Business, Computer Science, Engineering or related discipline or relevant experience.
• 3+ years demonstrated expertise implementing enterprise software packages or custom systems.
• 3+ years of experience with Windows administration and applications and ability to successfully troubleshoot independently.
• Working knowledge of Windows administration and troubleshooting.
• Familiarity with enterprise technologies such as:
• Identity and Access Management (SAML, OIDC, WS-Federation)
• Virtualization platforms (Citrix, VMware, Hyper-V, Nutanix)
• Mobile Device Management solutions (Workspace ONE/Omnissa, Jamf, Intune, Ivanti, SOTI)
• Relational databases (Microsoft SQL Server, Oracle, MySQL, PostgreSQL)
• Exposure to healthcare technologies is preferred, including EMRs (Epic, Oracle Health/Cerner, MEDITECH) and Imprivata solutions.
• Basic scripting experience (e.g., PowerShell, JavaScript, VBScript, or AutoIT) is a plus.
• Understanding of client-server applications and foundational networking concepts (LAN/WAN, DNS, firewalls, switches, and routers).
• Experience using CRM or case management tools (Salesforce preferred).
• Strong analytical, troubleshooting, communication, and customer service skills.
• Ability to manage multiple priorities, work independently, and meet project deadlines.
• Ability to learn new technologies quickly and work effectively in complex customer environments.
• Experience delivering customer training or technical consulting is a plus.

This position offers a total compensation range of$65,500.00 - $81,000.00(inclusive of base salary and variable compensation, such as bonuses and incentives). In addition, more information about Imprivata’s benefit offerings can be found here. This range represents the high and low end of Imprivata’s compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors, such as a candidate’s location, skills, experience, and qualifications.

At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you!

Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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