Associate II - Asset Owner Operations Service Delivery

JPMorgan Chase; Boston (MA); On-site; USD 80,000 - 110,000; Full time

Job summary

JPMorgan Chase seeks an Associate for the Global Fund Services Client Operations team in Boston. This role involves leading client oversight, managing issues, and ensuring quality service delivery. The ideal candidate will have extensive experience in fund operations and strong leadership skills, contributing to the success of client relationships.

Benefits

Comprehensive health care coverage

Retirement savings plan

Tuition reimbursement

Mental health support

Financial coaching

Qualifications

• Six plus years of experience in Operations fund operations.
• Exceptional leadership and staff development skills.
• Ability to be effective in a global operating environment.

Responsibilities

• Lead client oversight and reporting.
• Manage client issue resolution and deliverables.
• Coordinate client requested changes to operating model.

Skills

Leadership

Communication

Analytical skills

Problem solving

Negotiation

Tools

Microsoft Project

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Microsoft Visio

Job description

**When you join JPMorgan Chase, you are making a difference. JPMorgan's Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk, performs fund services for institutional clients and extends liquidity in markets around the world.**

**As an Associate within the Global Fund Services Client Operations Asset Owner team, you will partner with the technology, operations and product teams to own the overall delivery of services provided to our clients. You may lead a team with a focus on client oversight and reporting. You will have the opportunity to drive client issue resolution, ensure proper execution on client deliverables, communicate client status updates and provide KPIs to senior management to ensure appropriate escalation and prioritization of all client issues.**

**You will also be accountable for building and maintaining a network of partners throughout the Corporate & Investment Bank operational and service delivery organizations in order to promote client focus and drive overall service quality.**

**To be successful, you must have a strong sense of ownership and a working knowledge of accounting deliverables for Fund Accounting.**

**Job Responsibilities**

+ **Review Global Distributed Operating Model Management**

+ **Continue daily contact with our clients and their outside administrators/advisors**

+ **Participate in periodic client meetings**

+ **Be Responsible for issue management, escalation and remediation**

+ **Coordinate client requested changes to operating model and reporting**

+ **Ensure successful delivery of client reporting**

+ **Assist with accounting queries related to the financial reporting/audit process (including but not limited to query management and resolution)**

**Required qualifications, capabilities, and skills**

+ **Six plus years of experience in Operations fund operations**

+ **Ability to be effective in a global operating environment and a matrix management organizations**

+ **Exceptional leadership and staff development skills with prior team management experience**

+ **Excellent communication, influencing and negotiation skills with the ability to develop and maintain collaborative relationships both internally and with external clients**

+ **Analytical skills, problem solving, good critical thinking and decision-making skills**

+ **Experience working across multiple business areas and/or functions to deliver results**

+ **Expert use of Microsoft Project, Word, Excel, PowerPoint, Visio**

**Preferred qualifications, capabilities, and skills**

+ **Strong communication (verbal and written), interpersonal and client service skills with attention to detail; executive presentation skills**

+ **Ability to work independently and in a team environment with the ability to multitask in a fast paced environment**

+ **Relationship building skills - develop partnerships to drive results**

+ **Strong multi-tasking and negotiation skills**

+ **Experience preferably in client-facing roles with strong technical skills including accounting fundamentals and theories**

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans