Program Manager of Maintenance Agreements

Daikin Applied; Boston (MA); Remote; USD 90,000 - 149,000; Full time

Job summary

Join Daikin Applied, the largest HVAC company, as the Program Manager of Maintenance Agreements. In this role, you'll drive strategic growth, optimize processes, and enhance customer experience across regions. Your impact will shape the future of our service delivery while enjoying a range of benefits and a competitive salary.

Benefits

Multiple medical insurance options

401K retirement plan with employer matching

Life insurance and optional coverage

Short and long-term disability

3 weeks of paid time off

Paid sick time

Paid parental leave

Tuition reimbursement after 6 months

Qualifications

• 4 to 6 years of experience in programs, contracts, or projects.
• Experience in sales support and cross-departmental work.
• Strong understanding of service operations in HVAC.

Responsibilities

• Lead strategy and growth of Maintenance Agreements across regions.
• Analyze business trends and identify growth opportunities.
• Collaborate with various teams to enhance service delivery.

Skills

Strategic Development

Cross-Department Collaboration

Customer Experience Improvement

Education

Bachelor’s degree

Bachelor’s degree in Business, Engineering, Marketing, or Technical field

Job description

Description

Make your mark at the world’s largest HVAC company

Join Daikin Applied as the Program Manager of Maintenance Agreements for Service and lead the strategic growth of one of our most essential lines of business. In this high-impact role, you’ll drive a unified strategy across regions, optimize processes from sales to service, enhance service delivery, and elevate the customer experience. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!

Location: Remote USA

What you will do:

• Lead the development and execution of a unified strategy to grow Maintenance Agreements across all Service regions
• Serve as the corporate owner of MA program direction, ensuring consistency, scalability, and alignment with Service objectives
• Analyze business trends, customer insights, and market dynamics to identify growth opportunities and facilitate the commercialization process across key service lines and vertical markets
• Collaborate with regional and district leaders, account managers, and service teams to drive field adoption and execution
• Recommend program enhancements based on operational performance, customer feedback, and field insights
• Champion a customer-first mindset by shaping an MA experience that is seamless, intuitive, and value-driven across all touchpoints
• Resolve program challenges with proactive solutions that enhance service delivery and customer satisfaction
• Partner cross-functionally with IT, Marketing, Service Operations, HR, Sales, and Daikin factories to optimize workflows and support service delivery growth
• Equip field teams with training and resources to ensure confident, consistent execution of Maintenance Agreements
• Support internal and external promotion of Maintenance Agreements through collaboration with marketing and field teams
• Perform other related duties as assigned or requested

What’s in it for you:

• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

Minimum Qualifications:

• Bachelor’s degree
• 4 to 6 years of experience working on programs, sales support, contracts, or projects with different teams
• Experience should show you can help build strategy, support field teams, and work well across departments to improve customer experience and business results
• This position does not offer work visa sponsorship

Preferred Qualifications:

• Bachelor’s degree in Business, Engineering, Marketing, or Technical field
• Experience in HVAC, building services, or a commercial/industrial environment with a solid understanding of service operations and field execution
• Proven background in sales enablement, customer lifecycle management, or go-to-market strategy
• Demonstrated ability to drive strategic initiatives, support field execution, and collaborate cross-functionally to improve customer experience and business performance
• Experience leading or contributing to program development, contract growth, or cross-functional product/project management efforts

Benefits:

• Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:
• Multiple medical insurance plan options + dental and vision insurance
• 401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributions
• Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage
• Short term and long-term disability
• 3 weeks of paid time off for new employees + 11 company paid holidays
• Vacation accrues on a monthly basis, unless applicable federal, state and local law requires a faster accrual
• Paid sick time in accordance of the federal, state and local law
• Paid parental leave and tuition reimbursement after 6 months of continuous service

The typical annual base salary for this position ranges from$90,000k - $148,800K + up to 15% bonus in US. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.

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