Associate IAM Engineer

TECHNOLOGY & INNOVATION; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Office of Technology and Innovation (OTI) in New York City seeks an IT Security Specialist to support day‑to‑day IAM operations, focusing on provisioning, authentication, and role assignments within Microsoft Entra ID and related platforms. You will assist with user and group management, licensing, and incident response to keep services stable.

The role requires a bachelor’s degree and at least four years in IAM or IT operations, with strong documentation and collaboration skills to support

Qualifications

• Minimum: bachelor’s degree from an accredited college and four years of full‑time experience related to projects and policies.
• Knowledge of identity and access management concepts and operational support practices.
• Experience troubleshooting identity‑related issues and user access problems.
• Familiarity with ticketing systems and enterprise support environments.
• Ability to document processes clearly and escalate issues appropriately.

Responsibilities

• Assist with standard IAM procedures, document work clearly, support end users and internal stakeholders, and help maintain security and access controls across enterprise systems;
• Contribute to ongoing operations while developing deeper technical experience in identity, security, and infrastructure support;
• Handle special projects and initiatives as assigned.

Skills

Entra ID

IAM concepts

Troubleshooting

Ticketing systems

Documentation

Communication

Analytical thinking

Education

Bachelor’s degree in computer science / IT / cybersecurity

Job description

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century.

Follow us on social media @NYCOfficeofTech, and visit www.nyc.gov/oti to learn more.

At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting‑edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.

Job Description

The Associate IAM Engineer supports the day‑to‑day operations of the identity and access management environment, with a primary focus on operational support, service continuity, and routine IAM administration. This role assists with user and group management, access provisioning, role assignments, authentication support, ticket resolution, and troubleshooting identity‑related issues within Microsoft Entra ID and related platforms. The position helps ensure that IAM services remain stable, responsive, and aligned with operational needs.

Responsibilities will include:

• Assist with standard IAM procedures, document work clearly, support end users and internal stakeholders, and help maintain security and access controls across enterprise systems;
• Contribute to ongoing operations while developing deeper technical experience in identity, security, and infrastructure support;
• Handle special projects and initiatives as assigned.

HOURS/SHIFT

Day - Due to the necessary technical duties of this position in a 24/7 operation, candidate may be required to work various shifts such as weekends and/or nights/evenings.

WORK LOCATION

Brooklyn, NY

OTI participates in E-Verify

IT SECURITY SPECIALIST - 95622

Minimum Qualifications

A baccalaureate degree from an accredited college and four years of satisfactory full‑time experience related to projects and policies required by the particular position; or,

Education and/or experience which is equivalent to "1" above.

Preferred Skills

The preferred candidate should possess the following:

• Familiarity w/Microsoft Entra ID services, including user & group administration, access provisioning, role assignments, conditional access, & authentication methods.
• Basic understanding of identity and access management concepts and operational support practices.
• Experience with troubleshooting identity‑related issues, account access problems, and user support requests.
• Familiarity with ticketing systems, standard operating procedures, and enterprise support environments.
• Ability to follow technical processes, maintain documentation, and escalated issues appropriately.
• Strong attention to detail and ability to work in a fast‑paced operational setting.
• Good communication and collaboration skills.
• A baccalaureate degree from an accredited college or university in computer science, information technology, cybersecurity, or a related computer discipline.
• Relevant experience in IAM, technical operations, system administration, or IT support work qualifying experience may include internships, co‑op assignments, or other hands‑on experience in IAM or closely related technical environments.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.