Public Sector IAM Engineer — Entra ID & Access Ops

New York City Office of Technology & Innovation; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Not specified

Job summary

The New York City Office of Technology & Innovation (OTI) is seeking an Associate IAM Engineer to support the IAM environment, focusing on day-to-day operations, service continuity, and routine IAM administration. You will assist with user/group management, access provisioning, role assignments, and authentication support within Microsoft Entra ID and related platforms.

You will contribute to maintaining stable IAM services, handle incident resolution, and work on enterprise-wide projects in a

Qualifications

• A bachelor’s degree from an accredited college and four years of satisfactory full-time experience related to projects and policies required by the particular position; or, Education and/or experience equivalent to the above.
• Familiarity with Microsoft Entra ID services, including user & group administration, access provisioning, role assignments, conditional access, & authentication methods.
• Basic understanding of identity and access management concepts and operational support practices.
• Experience with troubleshooting identity-related issues, account access problems, and user support requests.
• Familiarity with ticketing systems, standard operating procedures, and enterprise support environments.
• Ability to follow technical processes, maintain documentation, and escalate appropriately.
• Strong attention to detail and ability to work in a fast-paced operational setting.
• Good communication and collaboration skills.
• A bachelor’s degree from an accredited college or university in computer science, information technology, cybersecurity, or a related computer discipline.

Responsibilities

• Assist with standard IAM procedures, document work clearly, support end users and internal stakeholders, and help maintain security and access controls across enterprise systems;
• Contribute to ongoing operations while developing deeper technical experience in identity, security, and infrastructure support;
• Handle special projects and initiatives as assigned.

Skills

Microsoft Entra ID

User and group administration

Access provisioning

Role assignments

Conditional access

Authentication methods

Identity and access management

Troubleshooting IAM issues

Ticketing systems

Documentation

Communication and collaboration

Education

Baccalaureate degree in CS/IT/Cybersecurity

Job description

The New York City Office of Technology & Innovation (OTI) is seeking an Associate IAM Engineer to support the IAM environment, focusing on day-to-day operations, service continuity, and routine IAM administration. You will assist with user/group management, access provisioning, role assignments, and authentication support within Microsoft Entra ID and related platforms.

You will contribute to maintaining stable IAM services, handle incident resolution, and work on enterprise-wide projects in a