Associate I – Customer Service

Medial Group; Arecibo (PR); On-site; USD 32,000 - 42,000; Full time

Job summary

Medial Group in Arecibo, Puerto Rico, is seeking an Associate I – Customer Service to support sales orders and inventory for hospitals, clinics, and physicians. The role emphasizes accurate order processing, inventory coordination, and responsive customer support.

The position requires a High School Diploma with 2 years of relevant experience; an Associate Degree in Business Administration is preferred and biotech/medical device exposure is a plus. This is 100% on-site in Arecibo.

Qualifications

• High School Diploma or equivalent required.
• Associate Degree in Business Administration or related field preferred.
• Experience in biotech, bio-instruments, medical device, or regulated industry preferred.

Responsibilities

• Provide sales order and inventory management support to the sales force.
• Support hospitals, clinics, physicians, and other customers with product and service requests.
• Receive, process, and fulfill customer orders accurately and promptly.
• Provide inventory support and assist with product availability requirements.
• Handle orders and customer requests involving special circumstances.
• Maintain accurate information and documentation related to customer orders and inventory.
• Follow established company policies, procedures, and customer service standards.
• Coordinate with internal departments to resolve order, inventory, or customer-related issues.

Skills

Customer service

English proficiency

Organizational skills

Product knowledge

Cross-functional teamwork

Education

High School Diploma or equivalent

Associate Degree in Business Administration or related field

Job description

Arecibo, Puerto Rico | Posted on 09/14/2026

The Associate I – Customer Service provides customer service, sales order, and inventory management support to the sales force, hospitals, clinics, and physicians. Under general supervision, this position ensures customer orders and inventory-related requests for products and services are handled accurately, efficiently, and promptly, including requests involving special circumstances.

Key Responsibilities

• Provide sales order and/or inventory management support to the sales force.
  
• Support hospitals, clinics, physicians, and other customers with product and service requests.
  
• Receive, process, and fulfill customer orders accurately and promptly.
  
• Provide inventory support and assist with product availability requirements.
  
• Handle orders and customer requests involving special circumstances.
  
• Maintain accurate information and documentation related to customer orders and inventory.
  
• Follow established company policies, procedures, and customer service standards.
  
• Coordinate with internal departments to resolve order, inventory, or customer-related issues.
  

Requirements

Education

• High School Diploma or equivalent specialized training/related experience required.
  
• Associate Degree in Business Administration or a related field preferred.
  
• Experience in the biotechnology, bio-instruments, medical device, or other regulated industry preferred.
  

Experience

• Minimum of 2 years of demonstrated customer service experience or experience in a closely related environment.
  
• Previous experience supporting customers, sales teams, order processing, or inventory activities preferred.
  
• Experience in the biotech, bio-instruments, or medical device industry is highly desirable.
  

Required Skills

• Strong customer service and communication skills.
  
• Demonstrated competence in English spelling, grammar, and punctuation.
  
• Strong organizational skills and attention to detail.
  
• Ability to process customer requests accurately and efficiently.
  
• Knowledge of applicable practices and procedures.
  
• Ability to learn and follow company products, policies, programs, and procedures.
  
• Ability to work effectively with sales representatives, hospitals, clinics, physicians, and internal teams.
  

Minimum Qualifications: High School Diploma + 2 years of relevant customer service experience.

Preferred Qualifications: Associate Degree in Business Administration or related field + customer service/order management experience within the medical device, biotechnology, or bio-instruments industry.

*Willing to work 100% On-Site in Arecibo