Associate HR Services Representative

S&C Electric Company; Chicago (IL); On-site; USD 54,000 - 71,000; Full time

Benefits offered by this job

Health benefits

Paid holidays

401(k) + ESOP

Life insurance

Job summary

S&C Electric Company in Chicago, IL seeks an Associate HR Services Representative to join the HR Shared Services team. You will manage the intake of HR tickets, support benefits and payroll inquiries, and partner with cross-functional teams to deliver efficient service.

The role emphasizes responsiveness, confidentiality, and data accuracy, with opportunities to grow within a global engineering leader that values employee ownership and a comprehensive benefits package.

Qualifications

• 0-1 year of demonstrated experience in HR Services or a related customer-centric HR role.
• Good written and verbal communication skills with the Shared Services team, vendors, and team members.
• Good organizational skills with the ability to manage multiple projects and deadlines.
• Attention to detail and ability to handle confidential information.
• Strong time management and ability to estimate task durations.
• Ability to work in a team and collaboratively.
• Accurate data entry both electronically and manually.
• Proficient in Microsoft Office (Outlook, Excel, PowerPoint).

Responsibilities

• Support the HR Function in receiving inquiries.
• Create master benefit files for new hires and maintain documents through employment activities.
• Update team members’ information in the HRIS related to benefits plans.
• Assist in managing retirement plan records and participant status.
• Coordinate processes supporting the HR Function as needed.
• Perform other administrative duties and update records.
• Escalate issues as needed in a cross-functional environment.

Skills

Customer service

Communication skills

Organization

Attention to detail

Time management

Teamwork

Data entry

Microsoft Office

Analytical skills

Tools

HRIS

ServiceNow

Job description

Job Description

As an S&C Electric team member, you’ll work on projects that have real-world impact. You’ll help transform the grid for resilient and reliable power worldwide. S&C has more than a 100-year history of innovation and has been 100% employee-owned since 2012. We continue this legacy as a trusted, forward-thinking leader in the electrical industry. You will advance a safer, more reliable, and more resilient electrical grid. Our products help the grid adapt to severe weather and transition to clean energy. We’re big enough to be a respected industry leader but small enough for you to impact our company directly. Our commitment gives you opportunities to impact on and off the job positively. Join S&C to make an impact on tomorrow’s energy challenges and become an employee-owner!

Job Description

As an S&C Electric team member, you’ll work on projects that have real-world impact. You’ll help transform the grid for resilient and reliable power worldwide. S&C has more than a 100-year history of innovation and has been 100% employee-owned since 2012. We continue this legacy as a trusted, forward-thinking leader in the electrical industry. You will advance a safer, more reliable, and more resilient electrical grid. Our products help the grid adapt to severe weather and transition to clean energy. We’re big enough to be a respected industry leader but small enough for you to impact our company directly. Our commitment gives you opportunities to impact on and off the job positively. Join S&C to make an impact on tomorrow’s energy challenges and become an employee-owner!

Hours

• 8:00 am – 5:00 pm (Mon-Fri) On Site

Compensation

At S&C, we are dedicated to providing competitive and equitable compensation for all our team members, and we are committed to transparency in our pay practices. The estimated annual base salary range for this position in the United States is $53,944 - $71,475.80. Individual pay within this salary range is determined by several compensable factors, including performance, knowledge, job-related skills and experience, and relevant education or training. This role is also eligible for S&C’s annual incentive plan (AIP), subject to eligibility criteria.

Join Our Team as an Associate HR Services Representative!

The HR Shared Services team serves as the primary intake center for service requests at S&C. This includes managing inquiries related to benefits, payroll, and other critical HR services as well as being the point of contact for service requests for functional areas across the business. The team provides timely and efficient support and contributes to the overall operational excellence of S&C, ultimately enhancing employee satisfaction and organizational effectiveness.

The Associate HR Services Representative is responsible for managing the intake of HR tickets through the service center, playing a pivotal role in providing frontline support to employees. Focusing on responsiveness and efficiency, the rep addresses inquiries, answers questions, and ensures the seamless flow of HR-related requests. Collaborating closely with cross-functional teams, this position navigates escalations as needed, contributing to the overall effectiveness of S&C.

Key Responsibilities

• Support the HR Function in receiving inquiries
• Create master benefit files for all new hires and continuously build the files through documentation from a team member’s employment activities, such as enrollment, changes, and termination. Audit the files regularly to ensure completeness.
• Utilize the HRIS to update team members’ information as it relates to company programs, such as benefits plans. Reports data-related issues to senior members of the team for action.
• Assist in managing retirement plan records, overseeing participants’ status from current to terminated or deceased.
• Coordinate various processes supporting the HR Function as needed.
• Perform other administrative duties as needed, restocking supplies, and updating records.
• Other responsibilities as assigned

Required

What you’ll need to succeed:

• 0-1 year of demonstrated experience in HR Services or a related customer-centric HR role, showing strong customer service skills with demonstrated experience responding to inquiries in a valuable and timely manner.
• Good written and verbal communication skills with the ability to communicate effectively with the Shared Services team, vendors, and team members.
• Good organizational skills with the ability to manage multiple projects simultaneously and balance deadlines.
• Good attention to detail and ability to complete activities with accuracy, including highly confidential information and employee files.
• Good time management skills with the ability to estimate how long tasks will take and schedule accordingly.
• Ability to work in a team and approach collaborative activities with a positive attitude.
• Ability to enter data both electronically and manually with accuracy, asking for clarification when data appears to be incorrect.
• Good analytical and mathematical abilities with the ability to reconcile expense lists and create simple budgets for events and other department activities.
• Good computer skills with some demonstrated experience in navigating simple databases and information systems.
• Proficient in Microsoft Office products, including Outlook, Excel, and PowerPoint.

Preferred

• Demonstrated experience with ServiceNow or an alternative support ticketing system.
• Prior experience working in a benefits or HR team.

S&C Electric is committed to equal-opportunity employment. All employees and applicants will be considered without regard to age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. If you are an individual with a disability and need an accommodation to complete the application, please email us at [e-mail].

No fixed deadline

About Us

In 1909, S&C Electric Company transformed the delivery of safe, reliable electricity with the invention of the Liquid Power Fuse. Today, as the world faces extreme weather events and the demand for electricity grows, S&C continues to innovate and advance the electrical grid, ensuring reliable and resilient power for homes, communities, and critical infrastructure around the world.

With a diverse, global workforce and core values around integrity, safety, and quality, S&C is a trusted industry leader and top workplace that offers meaningful careers to more than 3,500 team members. As a people-first organization, S&C is committed to fostering an inclusive and collaborative workplace where team members advance their careers through robust talent-development programs and involved leadership.

S&C’s deeply rooted belief diversity fosters greater creativity, innovation, and success guides the company to advance and sustain a diverse, equitable, and inclusive workplace culture.

S&C provides a comprehensive and competitive benefit package that includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical & Prescription, Dental, Vision, Health Care and Dependent Care Flexible Spending Accounts, , Health Savings Account (HSA), Group Life Insurance, optional Supplemental Life and AD&D Insurance, Wellbeing Resources including Employee Assistance Program and Family Forming Benefits (i.e., Adoption and Fertility support)
• Leave Benefits: Vacation Time, Sick Time, Paid Holidays and Company Shutdown days, Short-Term Disability, Long-Term Disability, Other Leaves, Paid Parental Time and Military Leave

Retirement Benefits: 401(k) Retirement Savings and Employee Stock Ownership Plan (KSOP) offering traditional and Roth 401(k) options and an Employee Stock Ownership Plan (ESOP) component; KSOP participants can receive annual ESOP company contributions of over 11% of eligible earnings (3% Core, up to 3.5% Match, Variable Periodic).