Associate HR Business Partner - Care

Remote; San Francisco (CA); Remote; USD 75,000 - 94,000; Full time

Benefits offered by this job

Remote-first culture

401(k) savings plan through Fidelity

Comprehensive medical, vision, and—d •

Paid Time Off and Discretionary Time

12 weeks of 100% Paid Parental leave

Family Building & Compassionate Leave

Work-From-Home reimbursement

Job summary

Included Health is seeking an Associate HR Business Partner to advise leaders in our Care organization, owning performance management and accommodations, and guiding complex people matters with sound judgment and empathy.

You will partner with Supervisors and Managers across a large non-exempt population to drive manager capability and translate data into talent decisions that strengthen performance and engagement.

Qualifications

• 2+ years in HR business partnering, employee relations, or performance management.
• Experience in high-volume frontline environments with non-exempt staff.
• Coaching leaders through performance management, including PIP and documentation.
• Strong understanding of employment law and HR best practices.
• Proven ability to influence leaders and build trusted relationships.
• Strong problem solving and communication; ability to manage expectations.

Responsibilities

• Serve as primary advisor for leaders within the Care organization.
• Own performance-management for assigned leaders and teams.
• Advise on complex performance, conduct, and policy matters with sound judgment.
• Provide guidance on difficult conversations, documentation, and action plans.
• Clarify roles, timelines, risks, decisions, and next steps with stakeholders.
• Analyze data to identify opportunities and translate insights into actions.
• Develop and improve performance-management resources, processes, and templates.
• Provide employee-relations support to resolve workplace concerns fairly.
• Act as SME on work-related issues including ADA, wage/hour, and terminations.
• Build relationships with Talent Management, HR Operations, Compliance, TA, L&D, Legal.
• Develop proactive strategies, programs, and policies to boost engagement and performance.
• Navigate ambiguity with a solutions-focused approach.

Skills

HR business partnering

Employee relations

Performance management

Employment law knowledge

Stakeholder management

Communication skills

Education

Bachelor's degree in HR, Business or related field

Job description

The Associate HR Business Partner plays a critical role in supporting and advising leaders within our Care organization. Acting as a trusted partner, this role owns and enables strong performance management practices, supports requests for workplace accommodations, and helps leaders navigate complex people matters with sound judgment, empathy, and consistency.

This role partners closely with Supervisors and Managers across a large non-exempt population to build a high-performing, inclusive workplace. The ideal candidate is collaborative, comfortable with ambiguity and shifting priorities, and able to take strong ownership of performance-management and ADA work from initial leader consultation through resolution and follow-through.

Job Responsibilities:

• Serve as a primary point of contact and trusted advisor for leaders within the Care organization, including coaching and partnering with Supervisors and Managers on people-related matters.

• Own performance-management work for assigned leaders and teams, including ongoing coaching, documentation, corrective action, performance improvement plans, annual and related follow-through.

• Advise leaders through complex performance, conduct, and policy matters, helping them assess risk, determine an appropriate path forward, and communicate clearly and consistently.

• Strengthen leader capability by providing practical guidance, coaching, tools, and real-time feedback on effective performance management, difficult conversations, documentation, and expectation setting.

• Manage expectations effectively with leaders and cross-functional partners by clarifying roles, timelines, risks, decisions, and next steps.

• Analyze data and trends to identify opportunities, risks, and inconsistencies across teams, translating insights into recommendations and outcomes that strengthen organizational performance and talent decisions.

• Develop and continuously improve performance management resources, processes, and communications, including manager resources, training, and templates to increase manager capability and enable best practices.

• Provide employee-relations support, assisting employees and leaders in resolving workplace concerns while ensuring fair, consistent, and legally compliant practices.

• Act as a subject matter expert on work-related issues, including performance management, workplace concerns, reasonable accommodations (ADA), wage and hour compliance, and involuntary terminations.

• Build and maintain collaborative relationships with internal partners, including Talent Management, HR Operations, Compliance, Talent Acquisition, Learning & Development, and Legal.

• Develop and implement proactive strategies, programs, and policies to enhance employee engagement, leader effectiveness, and organizational performance.

• Navigate ambiguity and shifting needs with a solutions-oriented approach, using sound judgment to prioritize work and move matters forward without complete information.

Requirements:

• 2+ years of progressive experience in HR business partnering, employee relations, or performance management.

• Experience working in high-volume, frontline, or contact center environments, including support for non-exempt employees.

• Demonstrated ability to coach and advise leaders through performance management, including feedback, documentation, corrective action, and performance improvement plans.

• Strong understanding of employment laws and HR best practices.

• Proven ability to build trusted, collaborative relationships and influence leaders across levels and functions, providing clear, direct, and practical advice.

• Strong problem-solving and communication skills, including the ability to manage expectations, translate complex issues into practical recommendations, and move work to resolution.

• Strong judgment, attention to detail, and discretion when handling sensitive matters.

Preferred Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or a related field preferred.

• Experience in a healthcare organization.

Pay:

The base salary range for this full-time position is $74,640 – $94,000 per year in the United States. This posted range reflects the portion of our internal salary band that is currently funded for new hires in this role across our standard labor markets (Zones A–C).

Benefits & Perks:In addition to receiving a great compensation package, the compensation package may include, depending on the role, the following and more:

• Remote-first culture

• 401(k) savings plan through Fidelity

• Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)

• Paid Time Off ("PTO") and Discretionary Time Off (“DTO")

• 12 weeks of 100% Paid Parental leave

• Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies.

• Work-From-Home reimbursement to support team collaboration home office work

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.