Associate, Hero Support (12 Month Contract)

Deliveryhero; Berlin (ND); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

27 days holiday

Educational Budget 1,000€

Health checkups

Gym & Bicycle subsidy

Employee share purchase plan

Public transport discount

Corporate pension plan

Meal vouchers

Job summary

Delivery Hero is seeking an Associate, Hero Support (12 month contract) to join the People & Culture team in Berlin. You will be the first point of contact for our heroes, advising on policies and ensuring a best-in-class employee experience.

You will manage employee queries through JIRA, maintain the internal People Portal knowledge base, and handle employment contracts, amendments, terminations, and certificates.

Qualifications

• Recent graduate or at least 6 months of work experience in People Operations, HR, or Business Administration.
• Ability to work independently in a fast-paced, process-driven environment and manage multiple tasks with attention to detail.

Responsibilities

• Serve as first point of contact for employees, advising on policies and procedures.
• Process employment contracts, amendments, terminations, and certificates via ticketing systems.
• Maintain accurate employee data in HRIS (Workday) for payroll and stakeholders.
• Collaborate with Talent Acquisition, People Business Partners, Legal, Payroll to provide timely responses.
• Contribute to operational improvements and documentation of processes.

Skills

English communication

German (B1+)

Tools

Workday

PeopleSoft

SAP

JIRA

ServiceNow

Salesforce

Job description

Company and Role

We are on the lookout for an Associate, Hero Support (12 month contract) to join the People & Culture team on our journey to always deliver amazing experiences.

Your Role

As a vital part of the Hero Support team, you act as the first point of contact for all our heroes, serving as a trusted advisor on policies and procedures. You will provide support in answering key queries to ensure a best-in-class employee experience.

Operations & Support

You will manage a wide variety of queries from employees through our ticket system (JIRA) and help maintain our internal People Portal knowledge base to enable self-service. You will execute common, transaction-based services, including employment contract creation, amendments, termination letters, and certificates.

Data Integrity & Accuracy

You are responsible for maintaining accurate employee data in our HRIS (Workday) with a sharp focus on accuracy and quality, ensuring preparatory data is ready for payroll and other stakeholder teams.

Autonomy & Collaboration

You will work independently on standard operational tasks while receiving guidance on more complex cases. You will collaborate closely with other People Operations teams (e.g., Talent Acquisition, People Business Partners) and stakeholders (e.g., Legal, Payroll) to deliver timely, high-quality responses.

Operational Excellence

We pride ourselves on meeting turnaround times and maintaining data integrity. You will actively impact our current ways of working by participating in operational People projects, where you will suggest process improvements, help define documentation, and contribute to the evolution of our support ecosystem.

Professional Background

You are a recent graduate or bring at least 6 months of work experience in People Operations, HR, Business Administration, or a similar field.

You have a proven ability to work independently, swiftly, and effectively prioritize work in a high-volume, process-driven environment.

System & Technical Proficiency

You possess a strong system orientation and are proficient with HRIS systems (e.g., Workday, PeopleSoft, SAP).

You have hands-on experience working with CRM/ticketing systems (e.g., JIRA, ServiceNow, Salesforce) and are comfortable managing tasks within a queue.

Operational & Analytical Mindset

You are meticulous and quality-driven, with superior attention to detail - this is critical for managing accurate employee data and legal documentation.

You have a structured, analytical mindset and are a true organizational talent, capable of translating complex policies into clear guidance for employees.

Soft Skills & Collaboration

You are characterized by discretion, initiative, and team spirit, and you are not afraid to take ownership of assigned tasks and projects.

You are "Employees are our Customers" focused, delivering high-quality, empathetic support to all stakeholders.

You have excellent written and verbal communication skills in English and a good understanding of German (B1+).

Location & Working Model

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you're in good shape, then we're in good shape.

Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week.

Benefits & Perks

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service


• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.


• Health Checkups, Meditation, Gym & Bicycle Subsidy


• Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan


• Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.

Relocation Support

Wondering what relocating to Berlin is like? In this article, we've put together 10 things you should know about moving to Berlin and how Delivery Hero can support you. You can also visit our relocation hub and check out more information about moving to Berlin.

Recruiting & Diversity

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities