Associate General Manager (2nd Shift)

MERS Goodwill; Cape Girardeau (MO); Sur place; USD 45 000 - 54 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Dental & Vision

401(k) Retirement

Paid holidays

Flexible schedule

Career growth

Store discount

Résumé du poste

MERS Goodwill is seeking an energetic Assistant General Manager for the Cape Girardeau Store - Silver Springs. The role supports the Store Manager to meet goals, supervise staff, and ensure top-notch customer service while modeling core values.

Requirements include a high school diploma or GED, 1 year of management experience, and strong communication skills. Travel is minimal; benefits include health and retirement offerings. Bonus potential is up to $500 per month.

Qualifications

• High School Diploma or GED required; some college preferred.
• One year of management experience; prior Goodwill retail/warehouse experience preferred.
• Strong interpersonal and communication skills including customer service, conflict resolution, and teamwork.
• Leadership skills: decision-making, goal-setting, problem-solving; ability to motivate and lead staff and accountability.

Responsabilités

• Assist Store Manager in overseeing store operations, resources, and budgets to meet goals.
• Model and uphold core values, safety, ethics, and quality.
• Supervise, direct, and train staff; ensure essential functions are performed.
• Provide exceptional customer service to ensure donor/shopper retention and de-escalate issues.
• Coach employees about performance, including discipline up to termination.
• Identify and promote high-performing employees for advancement.
• Safeguard company property and report theft or misconduct.
• Follow all agency policies, procedures, and values.
• Utilize staffing methods; audit, edit, and approve payroll.
• Eliminate waste through process improvements.
• Monthly bonus up to $500.

Connaissances

Customer service

Conflict resolution

Teamwork

Interpersonal communication

Leadership

Decision-making

Goal-setting

Problem-solving

Employee motivation

Formation

High School Diploma/GED

Some college

Outils

Registers

Scheduling software

Inventory management software

Description du poste

Position Overview

Required Travel: 10%

Position Type: Hourly Full-Time

Hourly Rate: $22.50

Bonus Potential: Up to $500/month

MERS/Missouri Goodwill Industries is looking for an energetic, self-motivated, and professional Assistant General Manager to join our Cape Girardeau Store - Silver Springs team! and embody our core values of diversity, integrity, passion, professionalism, respect, and responsibility.

High School Diploma/GED required; some college preferred. One year of Management experience + Previous Goodwill Retail/Warehouse Experience Preferred. Excellent interpersonal and communication skills, including customer service, conflict resolution, and teamwork. Leadership skills include quality decision-making, goal-setting, and problem-solving, with the ability to motivate and lead employees and hold them accountable. Comfortable with workplace technology like registers, scheduling, and inventory management software.

Responsibilities

• Assists Store Manager in overseeing store operations, resources, and budgets to ensure all goals and benchmarks are met or exceeded.
• Model core values to uphold a culture with an understanding and commitment to safety, ethics, and quality within the store.
• Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions.
• Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de-escalate customer dissatisfaction quickly and effectively.
• Coach and counsel employees about the performance of their job duties, including discipline up to and including termination.
• Helps to identify and recommend employees with proven performance for advancement.
• Safeguards company property and personal information from harm, damage, or theft. Reports any theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property to a member of management, Human Resources, or Loss Prevention.
• Must read, follow, model, and enforce all agency policies, procedures, and values.
• Utilizes efficient staffing methods to ensure the store is staffed appropriately. Audits, edits, and approves payroll.
• Eliminates wasteful practices through process improvement.
• Monthly Bonus up to $500.00

Benefits

• Immediate date of hire individual and family medical benefits for full-time employees working 30 or more hours per week.
• Individual and family dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours week.
• Voluntary Life and AD&D Insurance on the first of the month following the hire date for employees working 20 or more hours per week.
• 403(B) Retirement on date of hire for employees working 20 or more hours per week.
• 403(B) Retirement + Employer Match after one year of employment for employees working 20 or more hours per week.
• 401(A) Retirement on date of hire for employees working 20 or more hours per week.
• Employee store discount
• Paid holidays
• Flexible Schedules
• Career Growth Opportunities

Equal Opportunity Statement

MERS Goodwill does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non-merit factor.