Assistant General Manager (Second Shift)

MERS Goodwill; Cape Girardeau (MO); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical benefits (full-time)

Dental & Vision benefits

403B Retirement plan

401A Retirement plan

Employee store discount

Paid holidays

Flexible schedules

Career growth opportunities

Job summary

MERS Goodwill in Cape Girardeau is seeking an energetic Assistant General Manager to help lead the Cape Girardeau Store - Silver Springs team. You will oversee daily operations, support the Store Manager, and drive donor and shopper experiences while upholding our values.

The role requires a high school diploma, management experience, and comfort with POS and inventory systems. A friendly, results-driven leader who can coach staff and manage budgets is ideal.

Qualifications

• High School Diploma or GED required; some college preferred.
• Minimum 1 year of management experience; goodwill retail/warehouse preferred.
• Excellent interpersonal and communication skills, including customer service and teamwork.
• Comfort with registers, scheduling, and inventory management software.

Responsibilities

• Assist Store Manager in overseeing store operations and budgets.
• Supervise, direct, and train staff; ensure core functions are performed.
• Provide superior customer service and de-escalate dissatisfaction quickly.
• Coach employees on performance; identify for advancement.
• Safeguard company property and report any theft or misconduct.
• Enforce agency policies and maintain safety and quality standards.
• Oversee staffing, payroll edits, and process improvements.

Skills

Customer service

Conflict resolution

Teamwork

Leadership

Decision making

Goal setting

Problem solving

Staff motivation

Accountability

Safety awareness

Education

High School Diploma/GED

Some college preferred

Tools

POS registers

Scheduling software

Inventory management software

Job description

Required Travel: 10%

Position Type: Hourly Full-Time

Hourly Rate: $22.50

Bonus Potential: Up to $500/month MERS/Missouri Goodwill Industries is looking for an energetic, self-motivated, and professional Assistant General Manager to join our Cape Girardeau Store - Silver Springs team! and embody our core values of diversity, integrity, passion, professionalism, respect, and responsibility.

High School Diploma/GED required; some college preferred. One year of Management experience + Previous Goodwill Retail/Warehouse Experience Preferred. Excellent interpersonal and communication skills, including customer service, conflict resolution, and teamwork. Leadership skills include quality decision-making, goal-setting, and problem-solving, with the ability to motivate and lead employees and hold them accountable. Comfortable with workplace technology like registers, scheduling, and inventory management software.

Assists Store Manager in overseeing store operations, resources, and budgets to ensure all goals and benchmarks are met or exceeded.

Model core values to uphold a culture with an understanding and commitment to safety, ethics, and quality within the store.

Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions.

Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de-escalate customer dissatisfaction quickly and effectively.

Coach and counsel employees about the performance of their job duties, including discipline up to and including termination.

Helps to identify and recommend employees with proven performance for advancement.

Safeguards company property and personal information from harm, damage, or theft. Reports any theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property to a member of management, Human Resources, or Loss Prevention.

Must read, follow, model, and enforce all agency policies, procedures, and values.

Utilizes efficient staffing methods to ensure the store is staffed appropriately. Audits, edits, and approve payroll.

Eliminates wasteful practices through process improvement.

Monthly Bonus up to $500.00

• ~ Immediate date of hire individual and family medical benefits for full-time employees working 30 or more hours per week.
• ~ Individual and family dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours week.
• ~ Voluntary Life and AD&D Insurance on the first of the month following the hire date for employees working 20 or more hours per week.
• ~403(B) Retirement on date of hire for employees working 20 or more hours per week.
• ~403(B) Retirement + Employer Match after one year of employment for employees working 20 or more hours per week.
• ~401(A) Retirement on date of hire for employees working 20 or more hours per week.
• ~ Employee store discount
• ~ Paid holidays
• ~ Flexible Schedules
• ~ Career Growth Opportunities

MERS Goodwill does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non-merit factor.