Associate Franchise Account Manager

Abercrombie & Fitch Co.; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Incentive bonus program

401(K) with company match

Medical, dental, and vision insurance

Paid parental and adoption leave

Mobile stipend

Paid time off and volunteer day

Job summary

Abercrombie & Fitch Co. is seeking an Associate Franchise Account Manager to help expand through 3rd party partners and maintain brand consistency across global markets from its Global Home Office in Columbus, Ohio.

You will support the Account Manager, review performance metrics, and drive cross-functional collaboration with franchisees and internal teams to ensure sustainable growth and strong brand representation.

Qualifications

• Bachelor’s Degree or related experience.
• 2+ years prior experience in corporate retail; franchise experience a plus.
• Understanding of retail product development timeline/calendar.
• Experience working in a cross-functional team with external partnerships.
• Strong communication skills, including comfort in presenting.
• Motivated by profitability and growth.

Responsibilities

• Support the Account Manager in coordinating all aspects of the Franchise partner relationship.
• Regularly review performance metrics and revenue forecast with Franchisee(s) and regional teams.
• Problem solve with the Account Manager to address Franchise partner concerns promptly.
• Assist in managing complex strategies across multiple internal and external teams.
• Build trust with internal and external partners; demonstrate collaborative mindset.
• Drive process evolution to enable sustainable growth across the channel.

Skills

Cross-functional collaboration

Strong communication

Retail experience

MS Office (Excel, PowerPoint, Word)

Education

Bachelor’s degree or related experience

Tools

Microsoft Office

Job description

Job Description: Our Associate Franchise Account Manager provides the foundation to regional expansion through 3rd party partners and ensures our Brand presence is Globally consistent, but locally relevant across the world. This role will focus on supporting our Account Manager in the daily operations of overseeing and managing a Territory Partner. This person will also assist in driving process evolution to ensure sustainable growth potential in this channel and establishing consistency through training and tools. Our team focuses on building relationships across key internal functional teams, regional offices and 3rd party partners to align on priorities and growth strategies. We work to provide the framework for our partners to be successful in representing our Brands within their Territory. Our goal is proper Brand representation that reaches each partner’s unique customer and drives growth across all brands/genders. Our job is located at our Global Home Office in Columbus, Ohio.

What Will You Be Doing?

• Support the Account Manager in leading the coordination of all aspects of the Franchise partner(s) relationship.
• Regularly review performance metrics and revenue forecast within channel in collaboration with Franchisee(s), finance and regional team.
• Problem solve with the Account Manager to address Franchise partner concerns promptly and work collaboratively to find solutions.
• Assist in managing complex strategies across multiple internal and external teams.
• Building trust with internal and external partners will be key.
• Demonstrate a collaborative, solutions-oriented mindset when partnering cross- functionally and engaging with the franchisee.
• Drive process evolution as need is identified to ensure sustainable growth across total channel.

What Do You Need To Bring?

• Bachelor’s Degree or related experience.
• 2+ years prior experience working in corporate retail, with franchise experience being a plus.
• Understanding of retail product development timeline/calendar.
• Experience working well in a cross-functional team environment as well as with external partnerships.
• Strong communication skills, including comfort in presenting.
• Motivated by business profitability and prospect of business growth.
• Organizational skills & ability to manage many simultaneous workstreams.
• Curiosity & eagerness to creatively solve problems.
• Proficient in Microsoft Office programs – esp. Excel, Powerpoint, and Word.
• Desire to learn & hunger for more!

What You'll Get As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle.

• Incentive bonus program
• 401(K) savings plan with company match
• Annual companywide review process
• Flexible spending accounts
• Medical, dental, and vision insurance
• Life and disability insurance
• Associate assistance program
• Paid parental and adoption leave
• Access to fertility and adoption benefits through Carrot
• Access to mental health and wellness app, Headspace
• Paid Caregiver Leave
• Mobile Stipend
• Paid time off & one paid volunteer day per year, allowing you to give back to your community
• Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles & six work from anywhere weeks per year)
• Seven associate wellness half days per year
• Onsite fitness center
• Merchandise discount on all of our brands
• Opportunities for career advancement, we believe in promoting from within
• Access to multiple Associate Resource Groups
• Global team of people who will celebrate you for being YOU!

Company Description

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.

Abercrombie & Fitch Co. is an equal opportunity employer. Join us as we team up around the globe and grow to a $5+ billion family of brands—powered by purpose and the belief that we are all leaders.

Learn more about A&F Co. by visiting our corporate website here.