Associate Field Support Technician

ChenMed LLC; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

ChenMed LLC is hiring an Associate Field Support Technician to assist with network monitoring and maintenance, providing essential technical support for IT operations. The role involves troubleshooting, managing hardware, and helping end-users with various applications. If you thrive in a dynamic environment working within a supportive team, this is the opportunity for you. With a commitment to quality healthcare for seniors, ChenMed offers a vibrant workplace with competitive pay and growth potential.

Qualifications

• At least 2 years of IT experience.
• Certifications in A+ and N+ preferred.
• Experience with IT ticketing systems.

Responsibilities

• Provides level 1-2 technical support and troubleshoots problems.
• Maintains hardware and documents tickets.
• Responds to escalated help desk requests.

Skills

Customer service skills

Multi-tasking

Troubleshooting

Organizational skills

Networking knowledge

Education

Bachelor’s in IT, CS, or related field

Job description

Associate Field Support Technician

Apply locations

West Broadway

Time type

Full time

Posted on

Posted 17 Days Ago

Job requisition id

R0042328

We’re unique. You should be, too.

We’re changing lives every day for our patients and team members. Are you innovative, entrepreneurial, hardworking, ambitious, kind, and joyful? We’re growing rapidly and need great people to join us.

Role Overview

The Associate Field Support Technician assists higher-level technicians with network monitoring, operations, and maintenance. Provides support to end-users for PC, server, or mainframe applications and hardware, interacts with network services, software systems, and applications development to restore service or identify issues, and refers complex problems to senior technicians.

Essential Duties

• Provides level 1-2 technical support, troubleshoots problems, maintains hardware, and documents tickets.
• Updates troubleshooting procedures, manuals, and user guides.
• Completes tasks via email, ticket system, remotely, or on-site visits.
• Sets up computers, installs applications, and tests network connections.
• Communicates with customers and suggests improvements.
• Responds to escalated help desk requests related to hardware and software issues.
• Follows policies and procedures.

Additional Responsibilities

• Supports desktop, network, and server activities.
• Provides LAN and WAN support to remote users.
• Identifies problems, researches solutions, and guides clients.
• Ensures timely ticket resolution.
• Assists users with proprietary software issues.
• Provides after-hours and on-call support as needed.
• Manages in-house systems and mobile devices according to policies.
• Assists with support requests and collaborates on IT projects.
• Manages hardware/software inventory.
• Sets up Linux Android G-Boxes and reconfigures servers as directed.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities

• Strong understanding of hardware, software, and networking.
• Knowledge of smartphone configuration (Android and iPhone).
• Ability to troubleshoot independently.
• Excellent customer service skills.
• Multi-tasking in a fast environment.
• Organizational skills.
• Proficiency in Windows 7/8.1, Microsoft Office, and basic medical equipment knowledge.
• Willingness to travel up to 20% with reliable transportation.
• Fluent in English, both spoken and written.

Education & Experience

• Bachelor’s in IT, CS, or related field, or equivalent experience.
• At least 2 years of IT experience.
• Certifications in A+ and N+ preferred.
• Experience with VPN, firewalls, DNS, DHCP, Active Directory, and mobile devices.
• Experience with IT ticketing systems and relevant applications.
• Leadership experience is a plus.

ChenMed is transforming healthcare for seniors, offering competitive pay, benefits, and growth opportunities. Join us and make a difference every day.

Current Employee apply HERE

Contingent Workers see job aid HERE to apply

About Us

ChenMed is a family-owned organization committed to providing superior healthcare to low-income seniors, aiming to positively change American healthcare through primary care innovation. Our mission is to create a patient-centered environment fostering relationships, delivering outcomes, and ensuring compassionate care through dedicated doctors, a supportive team, and innovative technology. Our promise is to prioritize your health and well-being as if you were family.