Associate Field Service Technician - Chattanooga, TN - Transport

Stryker; Chattanooga (TN); On-site; USD 34,000 - 45,000; Full time

Job summary

Stryker in Chattanooga, TN is seeking an Associate Field Service Representative – Transport to support a designated service territory. You will repair and deliver Stryker transport equipment such as stretchers and transport chairs, bed frames, and temperature management systems.

This role offers growth into a more senior ProCare position within Stryker. The position emphasizes hands-on maintenance, equipment handling, and customer-facing service, with opportunities to work across a variety of

Qualifications

• High School diploma is required.
• Must be at least 21 years old to meet driving requirements.
• Valid driver license in the state of residence; will operate a company vehicle.

Responsibilities

• Perform quality control checks and preventative maintenance, global hold repairs, and wireless upgrades.
• Utilize computer software to document work, order parts, reference training materials, and more.
• Maintain customer relationships and promote increased equipment and service usage.
• Work largely independently and collaborate with Field Service teammates on projects and initiatives.
• Adhere to Field Service metrics including hours, overtime, inventory accuracy, and documentation cadence.

Skills

Electronic aptitude

Mechanical aptitude

Education

High School diploma

Job description

Associate Field Service Representative – Transport

As an Associate Field Service Representative, you will play a key role in supporting a designated service territory along with repairing and delivering Stryker equipment with a focus on Transport solutions. You will work with a diverse range of products, including stretchers, transport chairs, bed frames, and temperature management systems. This position serves as an excellent opportunity to gain valuable experience and advance into a more senior ProCare role within Stryker.

What you will do

• Possess basic electronic and mechanical aptitude.
• Perform all required quality control checks and preventative maintenance, global hold repairs, and wireless upgrades
• Utilize computer software to complete documentation, order parts, reference training materials, and more
• Present the highest level of customer etiquette in support of the sales team, and promote increased equipment and service usage by establishing and maintaining effective customer relationships
• Work mostly independently and engage in opportunities to support and collaborate with teammates across the business, including assisting on Field Service projects and initiatives
• Adhere to and maintain excellent Field Service metrics; not limited to but including hours and overtime accountability, inventory accuracy, cadence of documentation, etc.

What you need

Required:

• High School diploma.
• Must be at least 21 years of age to meet our driving requirements.
• Valid driver license in the state of residence with a good driving record as you will operate a company vehicle, while abiding by company policy
• Willingness and ability to work an extended work week including nights and weekends at times

Additional Information

• At times, may be required to move, set up and demonstrate equipment weighing up to 75 pounds (lift unassisted 75-80 pounds), reach, push, or pull in order to accomplish job accountabilities.
• May involve prolonged periods of stooping, kneeling, crouching, bending, sitting, standing, and/or crawling as appropriate.
• Coordination of the eye, hand and foot movement with an ability to grasp by hand and meet cognitive demands to include visual and auditory discrimination / memory, reading ability and memory retention
• May handle various materials including but limited to: durcot fabric, nylon fabric, Velcro, zippers, product components comprised of rubber, metals and coated products.

$24.54 - $33.68 USD Hourly