Associate Field Engineering Specialist - Raleigh, NC

MedStar Health; Charlotte (NC); Remote; USD 54,000 - 101,000; Full time

Job summary

A leading company is seeking an Associate Field Engineering Specialist in North Carolina. The role involves traveling to perform installations, maintenance, and repairs of diagnostic equipment to ensure customer satisfaction. Candidates should have relevant technical training or experience, along with strong communication and customer service skills.

Qualifications

• 2 years of experience repairing or servicing hardware or software systems.
• Basic knowledge of electronics and IT systems is preferred.
• Ability to develop troubleshooting skills.

Responsibilities

• Install, maintain, and repair Roche Diagnostics' equipment.
• Manage customer accounts and ensure satisfaction.
• Provide routine technical support and documentation.

Skills

Technical repair

Customer service

Organization

Communication

Education

High school diploma plus 2 years of technical school

4-year Engineering Degree (preferred)

Job description

At Roche, you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted, and respected for who you are, allowing you to thrive both personally and professionally. We aim to prevent, stop, and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Territory: Raleigh, NC (Charlotte, Greensboro, and Fayetteville)

Travel: 50%

The Opportunity

The Roche Support Network is committed to providing industry-defining support to its customers. As an Associate Field Engineering Specialist, you will travel and demonstrate your expertise in technical repair and installation for Roche product lines, providing valued service to laboratory customers in your territory.

• Ensure and maximize customer satisfaction with Roche equipment and related products. Promote effective communication among teams to ensure and maximize customer satisfaction. Manage customer accounts to promote goodwill, confidence, and credibility, exceeding expectations in product, service, and support quality.
• Follow standard practices to install, maintain, and repair Roche Diagnostics' equipment. Identify and analyze problems, perform repairs when possible, or escalate issues. Schedule and perform preventative maintenance. Monitor equipment performance and respond to routine issues, referring complex problems to higher levels.
• Identify revenue opportunities, implement Roche Diagnostics service policies, and seek opportunities to market service contracts to existing customers.
• Provide routine technical support and operator troubleshooting training to customers when needed.
• Complete and document all service and customer reports, updates, and emails professionally and timely, in compliance with quality procedures.
• Maintain expenses within guidelines and control inventory and company property.

This is a field-based role.

Who you are

• High school diploma plus 2 years of technical school, military training, or equivalent work experience.
• 2 years of experience repairing or servicing mechanical/system hardware, software, or networking/wireless systems, or equivalent training.

Preferred Requirements

• 4-year Engineering Degree in Biomedical, Mechanical, Electrical, or related fields.
• Basic knowledge of electronics, electro-mechanical systems, and information technology.
• Knowledge of basic chemistry.
• Ability to develop troubleshooting skills.
• Good communication, organization, and prioritization skills.
• Effective customer service skills, positive attitude, helpful interactions, and ongoing relationship maintenance.

The salary range for Raleigh, NC is $54,100 - $100,500 annually, based on experience and qualifications. A discretionary bonus may be available. Benefits details are provided via the link below.

Benefits

Are you ready to apply?

Relocation benefits are not available for this position.

Who we are

We are dedicated to advancing science and ensuring access to healthcare, with over 100,000 employees worldwide. Our efforts have resulted in over 26 million treatments and 30 billion tests. We foster innovation, creativity, and high ambitions to deliver healthcare solutions with a global impact.

Let's build a healthier future, together.

Roche is an equal opportunity employer. We prohibit discrimination based on merit, qualifications, and competence, including protected veteran and disability statuses. Applicants needing accommodations can contact us via the provided form.