Field Service Associate - Energy Storage System

CLOU ESS; Fort Wayne (IN); On-site; USD 60,000 - 80,000; Full time

Job summary

An international energy services provider is seeking an Associate Field Service Engineer to manage field service activities in the US and South America. This remote position requires candidates to live within 30 minutes to 1 hour of Fort Wayne, Indiana. The ideal candidate will have over 2 years of experience in field service, particularly in solar and energy storage systems. Responsibilities include ensuring service level agreements, managing field inventory, and leading service activities, with strong problem-solving and communication skills essential for success.

Qualifications

• 2+ years of experience in field service.
• 1–2 years of experience in solar, inverter, ESS.
• Ability to work with test equipment and hand tools.

Responsibilities

• Ensure SLA performance requirements are met.
• Manage field inventory levels for spare parts.
• Lead Field Service activities like maintenance and upgrades.

Skills

Field Service Experience

Customer Service Skills

Problem-Solving Skills

Verbal Communication Skills

Analytical Skills

Education

Bachelor’s degree or technical degree equivalent

Tools

Microsoft Office Suite

Test Equipment

Job description

Shenzhen CLOU Electronics Co. Ltd (CLOU), a Midea Company, is an international and integrated new energy services provider. CLOU as a national hi-tech enterprise was founded in 1996 and listed on the Shenzhen Stock Exchange in 2007 (stock code: 002121). CLOU actively implements the strategy of "30‑60 carbon peak and neutrality" and builds a new power system with new energy as the main body, providing core technologies and system solutions in the fields of smart grid, energy storage, new energy vehicle charging and operation and integrated energy services.

Job Title

Associate Field Service Engineer - Energy Storage Systems

Important

This is a remote, home‑based position; however, candidates must live within 30 minutes to 1 hour of the city posted to allow for frequent visits to client sites for service support.

Position Overview

The BESS Field Service Engineer (FSE) position will manage Field Service activities in the US and South America, playing an important role with this rapidly growing company within the North America market. This is a very dynamic and fast‑track position. The FSE will be the key member of the service team and the technical point of contact for Field Tech support, commercial service support, field training in industrial battery for utility plants.

Job Responsibilities

• Ensure SLA performance requirements such as response time and uptime guarantee are met with all external and internal resources.
• Maintain and control field cost, efficiency, speed and quality. Review third‑party proposals and approve based on level of authority.
• Manage field inventory levels for spare parts. Collaborate with Operations Manager on inventory control and flow for new requirements and critical spare parts.
• Run field audits on service partners and O&M teams. Document the audits and provide feedback to partners.
• Develop cross‑functional relationships with other divisions within CLOU to support customers, such as visiting customers, providing training and presentations.
• Lead and perform Field Service activities such as commissioning, preventive maintenance, upgrades and warranty work.
• Establish field procedures and manage documentation updates.
• Train field service technicians and partners.
• Lead safety initiatives in the field and implement preventive and corrective actions.
• Provide FS reports to customers for failures. Coordinate with HQ service regarding high‑level FS reports, review them and communicate them to customers and internally.
• Track failure rates and field dispatches. Meet with operation managers to understand serial defect requirements for each site and proactively check those.
• Work with customer SCADA/EMS engineers to ensure systems communication works without a problem.
• Coordinate and work closely with other engineering, logistics, financial and program management disciplines to maintain the solar plants.
• Ensure field reports are submitted to customers and management in a timely manner.
• Support development of technical proposals and provide comments on the technical content and level of effort of the proposed scope of work.

Qualifications

• 2 plus years of overall experience in field service.
• 1–2 years of experience in solar, inverter, ESS.
• Must possess the ability to work with test equipment and hand tools as required.
• Must possess customer service, problem‑solving skills, and decision‑making and analytical skill.
• Must possess effective written and verbal communication skills.

Preferred Requirements

• Must be proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook).
• OSHA, NFPA70A, Electrical Safety.
• Fluent in Mandarin.

Education or Desired License and Certificates

• Bachelor’s degree or technical degree equivalent experience not required.
• Solar/BESS industry experience is desired but not required.
• Technical problem‑solving/analytical skills.
• Self‑starter, strong initiative, and an excellent communicator.
• System and product level mindset.
• Organization, detail‑oriented nature, and strong initiative.
• Strong service‑oriented individual both with Sales team and customers.