Associate Field Service Engineer - Baton Rouge, LA

Elekta AB; Louisiana; Hybrid; USD 55,000 - 85,000; Full time

Job summary

An established industry player is seeking an Associate Field Service Engineer to join their dynamic team in Louisiana. This role is pivotal in servicing cutting-edge medical equipment that aids in cancer treatment, ensuring high-quality customer service and technical support. The ideal candidate will have a strong electro-mechanical background and be adept at using various test equipment. With a commitment to improving lives, this position offers a unique opportunity to work with a supportive team and contribute to meaningful advancements in healthcare. If you are passionate about technology and customer service, this role is perfect for you.

Benefits

Excellent Medical, Dental and Vision coverage

401k

Paid Vacation and Holiday

Wellness reimbursement

Tuition reimbursement

Flexible spending account

Close-knit company culture

Upward mobility

Qualifications

• Associate Degree or equivalent experience in Electronics or Physics required.
• Good electro-mechanical aptitude and proficiency with test equipment.

Responsibilities

• Perform troubleshooting and repairs on medical equipment for cancer treatment.
• Submit service reports and manage parts inventory.

Skills

Electro-mechanical aptitude

Customer service skills

Communication skills

Report preparation

Problem-solving

Education

Associate Degree in Electronics or Physics

Tools

Oscilloscopes

Multi-meters

Job description

Associate Field Service Engineer - Baton Rouge, LA

Apply locations Louisiana- Home Based time type Full time posted on Posted 2 Days Ago job requisition id R2024-0706

Are you a current Elekta employee?

Please click here to apply through our internal career site Find Jobs - Elekta.

Want to join a team with a mission to improve and save lives?

We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.

We are looking for a Associate Field Service Engineer to join our dynamic team!

Location: candidate must be located in or willing to relocate to Baton Rouge, LA area.

What you’ll do at Elekta:

As an Associate Field Service Engineer, you will service equipment used to treat Cancer patients. You must be customer focused and able to perform all mechanical and electronic repairs required in a timely fashion while meeting all required administrative requirements. This position warrants the highest level of professional representation between the customer and the company in all aspects of the customer relations.

Responsibilities:

• Perform low risk troubleshooting and repairs on the designated modality with a 50% success rate of diagnosing the problem while working within the escalation procedure.
• Perform supervised calibrations and preventative maintenance on their designated modality.
• Work safely in confined areas, including high current/ high voltages modulators (20- 50 kV, 1500A), and use peripheral vision to gauge distances.
• Work safely on Elekta’s full range of products including medical devices producing high-energy ionizing radiation.
• Read, analyze, interpret, and follow signal flow on blueprints, schematics, and wiring diagrams.
• Submit timely and accurately; service reports, timesheets, expense reports, film badges and other paperwork as assigned.
• Parts inventory management.
• Provide product feedback to home office.
• Maintain all company-leased equipment, including company automobile, parts, and tools.
• Perform other related duties as assigned or requested.

Qualifications:

• Associate Degree or equivalent experience preferably in Electronics, Physics or an associated discipline.
• Possess a good electro-mechanical aptitude.
• Computer literate.
• Experience with servicing Radar equipment is a plus.
• Proficiency in the use of test equipment and hand tools including oscilloscopes, multi-meters.
• A good understanding of Good Manufacturing Practice, including ESD requirements.
• Must have effective written and verbal communication skills.
• Exceptional customer service skills.
• Ability to represent the organization in a professional and positive manner.
• Ability to organize and prepare reports.
• Must be willing to travel and work unsociable hours.
• Uphold the company’s philosophy and all policies and procedures by maintaining appropriate controls to assure full compliance with applicable laws and regulations.
• Must maintain an active driver’s license in the home state.
• Employee is required to comply with all customer vendor credentialing requirements and Elekta's COVID-19 (U.S.) Vaccination Policy.

What we offer:

• Opportunity to work with a proactive and supportive team.
• Excellent Medical, Dental and Vision coverage.
• 401k, paid Vacation and Holiday.
• A health of additional benefits including wellness reimbursement, tuition reimbursement and flexible spending account.
• Opportunity to work on cutting edge in medical advancement.
• Close-knit company culture.
• Upward mobility.

EEO Statement: We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic.

The US base salary range for this position is $55,000-$85,000.

[NOTE: It is understood that no single candidate will have equal expertise in all the areas of responsibility below. Successful candidates will possess a compelling combination of many of them and the self-awareness and wisdom to leverage existing and/or new resources in the area(s) where they lack personal mastery.]

About Us

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