Associate Field Service Engineer

Elekta; San Jose (CA); On-site; USD 70,000 - 83,000; Full time

Job summary

Join a forward-thinking MedTech company as an Associate Field Service Engineer, where you will play a crucial role in servicing equipment that helps treat cancer patients. This full-time position offers the chance to work with cutting-edge technology while ensuring the highest levels of customer service and professional representation. You'll be part of a supportive team that values your contributions and offers excellent benefits, including comprehensive medical coverage and opportunities for professional growth. If you're passionate about making a difference and eager to work in a dynamic environment, this role is for you.

Benefits

Excellent Medical, Dental, and Vision coverage

401k

Paid Vacation

Holiday Pay

Wellness Reimbursement

Tuition Reimbursement

Flexible Spending Account

Opportunity for Upward Mobility

Close-knit Company Culture

Work on Cutting-edge Medical Advancements

Qualifications

• Associate Degree or equivalent experience in Electronics or Physics.
• Good electro-mechanical aptitude and computer literacy required.

Responsibilities

• Service equipment used to treat cancer patients with a focus on customer satisfaction.
• Perform troubleshooting, repairs, and preventative maintenance on medical devices.

Skills

Customer Service Skills

Electro-Mechanical Aptitude

Effective Communication

Problem-Solving

Education

Associate Degree in Electronics or Physics

Tools

Oscilloscopes

Multi-meters

Job description

Are you a current Elekta employee?

Please click here to apply through our internal career site Find Jobs - Elekta.

Want to join a team with a mission to improve and save lives?

We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.

We currently have the following opportunity available - please contact us for more details!

We don’t just build technology. We build hope for everyone dealing with cancer.

We are looking for an Associate Field Service Engineer to join our team!

Preferred location: San Jose, California

This is a full-time position which requires the selected candidate to reside/relocate in the surrounding area where the position is located (San Jose, California).

What you’ll do at Elekta:

As an Associate Field Service Engineer, you will service equipment used to treat cancer patients. You must be customer-focused and able to perform all mechanical and electronic repairs required in a timely fashion while meeting all required administrative requirements. This position warrants the highest level of professional representation between the customer and the company in all aspects of customer relations.

Responsibilities:

• Perform low-risk troubleshooting and repairs on the designated modality with a 50% success rate of diagnosing the problem while working within the escalation procedure.
• Perform supervised calibrations and preventative maintenance on their designated modality.
• Work safely in confined areas, including high current/high voltages modulators (20-50 kV, 1500A), and use peripheral vision to gauge distances.
• Work safely on Elekta’s full range of products including medical devices producing high-energy ionizing radiation.
• Read, analyze, interpret, and follow signal flow on blueprints, schematics, and wiring diagrams.
• Submit timely and accurately; service reports, timesheets, expense reports, and other paperwork as assigned.
• Manage parts inventory.
• Provide product feedback to home office.
• Maintain all company-leased equipment, including company automobile, parts, and tools.
• Perform other related duties as assigned or requested.

What you bring:

• Associate Degree or equivalent experience preferably in Electronics, Physics, or an associated discipline.
• Possess a good electro-mechanical aptitude.
• Computer literate.
• Experience with servicing Radar equipment is a plus.
• Proficiency in the use of test equipment and hand tools including oscilloscopes, multi-meters.
• A good understanding of Good Manufacturing Practice, including ESD requirements.
• Effective written and verbal communication skills.
• Exceptional customer service skills.
• Ability to represent the organization in a professional and positive manner.
• Ability to organize and prepare reports.
• Must be willing to travel and work unsociable hours.
• Must maintain an active driver’s license in the home state.
• Employee is required to comply with all customer vendor credentialing requirements and Elekta's COVID-19 (U.S.) Vaccination Policy.

What we offer:

• Opportunity to work with a proactive and supportive team.
• Excellent Medical, Dental, and Vision coverage.
• 401k, paid Vacation, and Holiday.
• A host of additional benefits including wellness reimbursement, tuition reimbursement, and flexible spending account.
• Opportunity to work on cutting-edge medical advancements.
• Close-knit company culture.
• Upward mobility.

How to proceed?

We are looking forward to receiving your resume. Please attach your resume in the application form, and we will contact you! If you have any questions, you are welcome to contact Lisa Zhang, Talent Acquisition Partner on LinkedIn.

We are an equal opportunity employer.

The US base salary range for this position is $70,000 - $83,000 (Overtime eligible).

Here at Elekta, you will make a difference. We are a MedTech company that provides software and hardware to hospitals and clinics all over the world.