Associate Field Service Engineer

Elekta; San Jose (CA); On-site; USD 70,000 - 83,000; Full time

Job summary

An established industry player is seeking an Associate Field Service Engineer to join their dedicated team in San Jose, California. This full-time role focuses on servicing advanced medical equipment that aids cancer treatment. The ideal candidate will possess a strong electro-mechanical aptitude and excellent customer service skills. You will work in a collaborative environment, ensuring timely repairs and maintenance while adhering to safety protocols. This position offers a unique opportunity to contribute to meaningful advancements in healthcare while enjoying a supportive company culture and comprehensive benefits.

Benefits

Excellent Medical, Dental, and Vision coverage

401k

Paid Vacation

Holidays

Wellness reimbursement

Tuition reimbursement

Flexible spending accounts

Opportunities for upward mobility

Qualifications

• Associate Degree or equivalent experience in Electronics or Physics.
• Good electro-mechanical aptitude and computer literacy.

Responsibilities

• Troubleshoot and repair designated modalities with a 50% success rate.
• Perform preventive maintenance and calibrations on equipment.

Skills

Electro-mechanical aptitude

Effective communication skills

Customer service skills

Computer literacy

Education

Associate Degree in Electronics

Experience in Physics or related discipline

Tools

Oscilloscopes

Multi-meters

Job description

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We don’t just build technology. We build hope for everyone dealing with cancer.

We are looking for an Associate Field Service Engineer to join our team!

Preferred location: San Jose, California

This is a full-time position which requires the selected candidate to reside or relocate in the surrounding area where the position is located (San Jose, California).

What you’ll do at Elekta:

As an Associate Field Service Engineer, you will service equipment used to treat cancer patients. You must be customer-focused and able to perform all mechanical and electronic repairs required in a timely fashion while meeting all administrative requirements. This role requires professional representation and support of projects, programs, and policies established by the company.

Responsibilities:

• Perform troubleshooting and repairs on designated modalities, diagnosing problems with a success rate of 50%, following escalation procedures.
• Perform supervised calibrations and preventive maintenance on designated modalities.
• Work safely in confined areas, including high current/voltage modulators (20-50 kV, 1500A), using peripheral vision to gauge distances. Depth perception is critical.
• Work safely on Elekta’s full range of products, including medical devices producing high-energy ionizing radiation.
• Read, analyze, interpret, and follow signal flow on blueprints, schematics, and wiring diagrams.
• Submit service reports, timesheets, expense reports, film badges, and other paperwork accurately and timely.
• Manage parts inventory.
• Provide product feedback to the home office.
• Maintain all company-leased equipment, including vehicles, parts, and tools.
• Perform other related duties as assigned.

What You Bring:

We believe you thrive in a fast-paced environment and are always seeking improvement. You are an excellent communicator, supportive team member, and eager to make an impact. You should have:

• Associate Degree or equivalent experience, preferably in Electronics, Physics, or related discipline.
• Good electro-mechanical aptitude.
• Computer literacy.
• Experience servicing radar equipment is a plus.
• Proficiency with test equipment and hand tools, including oscilloscopes and multi-meters.
• Understanding of Good Manufacturing Practice, including ESD requirements.
• Effective written and verbal communication skills.
• Exceptional customer service skills.
• Professional and positive representation of the organization.
• Ability to organize and prepare reports.
• Willingness to travel and work unsociable hours.
• Compliance with all credentialing requirements and Elekta’s COVID-19 vaccination policy.

What we offer:

• Opportunity to work with a proactive and supportive team.
• Excellent Medical, Dental, and Vision coverage.
• 401k, paid Vacation, and Holidays.
• Additional benefits including wellness reimbursement, tuition reimbursement, and flexible spending accounts.
• Work on cutting-edge medical advancements.
• Close-knit company culture.
• Opportunities for upward mobility.

How to proceed?

We look forward to receiving your résumé. Please attach it in the application form, and we will contact you!

If you have questions, contact Lisa Zhang, Talent Acquisition Partner, on LinkedIn.

We are an equal opportunity employer. We evaluate qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or other protected characteristics.

The US base salary range is $70,000 - $83,000 (overtime eligible).

At Elekta, you will make a difference. We provide software and hardware to hospitals and clinics worldwide, committed to secure and sustainable solutions.