Associate Engagement Partner: Client Insights & Strategy

KLAS Research; Pleasant Grove (UT); Hybrid; USD 79,000 - 96,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

HSA with company match

401K with company match

PTO

Hybrid schedule

Job summary

KLAS Research in Pleasant Grove, Utah, is seeking an Associate Engagement Partner to help healthcare technology clients translate insights into actionable discussions. You’ll support engagements, organize materials, and help align stakeholders alongside senior leaders.

The role emphasizes relationship building, clear communication, and a proactive, collaborative mindset. You’ll grow into a trusted advisor through mentoring, hybrid work, and comprehensive benefits.

Qualifications

• 3+ years in account management, customer success, project coordination, or related roles.
• Bachelor’s degree in Business Administration, Communications, Health Administration, or related field preferred.
• Advanced degrees or certifications in Account Management or Customer Success are a plus.

Responsibilities

• Support client engagements by organizing materials, summarizing objectives, and helping translate insights into clear discussion points.
• Develop relationships with day-to-day client contacts while supporting broader stakeholder alignment alongside Engagement Partners and Vice Presidents of Engagement.
• Coordinate communication, meeting preparation, and follow-ups to ensure a consistent and high-quality client experience.
• Monitor timelines, renewal indicators, and potential risks—escalating insights and concerns as needed.
• Participate in discovery conversations and help identify client needs, partnering with senior team members and Sales to advance opportunities.
• Share clear, accurate insights with clients using narratives developed by the Insights Team.
• Document trends, client perspectives, and key takeaways to inform internal teams and future strategy.
• Prepare briefs and follow-ups to ensure Analysts, Solution Managers, and others are equipped for successful client interactions.
• Bring observations from client interactions into internal discussions to help strengthen engagement approaches over time.

Skills

Interpersonal skills

Relationship building

Clear communication

Attention to detail

Organizational skills

Proactive mindset

Team collaboration

Education

Bachelor's degree

Advanced degrees or certifications in Account Management or Customer Success

Job description

KLAS Research in Pleasant Grove, Utah, is seeking an Associate Engagement Partner to help healthcare technology clients translate insights into actionable discussions. You’ll support engagements, organize materials, and help align stakeholders alongside senior leaders.

The role emphasizes relationship building, clear communication, and a proactive, collaborative mindset. You’ll grow into a trusted advisor through mentoring, hybrid work, and comprehensive benefits.