Associate Engagement Partner

Klas-Research; Pleasant Grove (UT); Hybrid; USD 75,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

HSA with company match

401K with company match

PTO

Job summary

KLAS Research in Utah seeks an Associate Engagement Partner to support healthcare technology clients. You’ll help translate insights into actionable discussion points and coordinate teams across Engagement Partners and VPs. The role focuses on client experience and ongoing discovery to expand opportunities.

You will develop relationships, manage timelines, and document trends to inform internal strategy while growing toward a strategic, client-facing advisory role.

Qualifications

• Bachelor’s degree required (Business Admin, Communications, Health Admin or related).
• Advanced degrees or certifications in Account Management or Customer Success are a plus.
• 3+ years in account management, customer success, project coordination, or related roles.

Responsibilities

• Support client engagements by organizing materials, summarizing objectives, and translating insights into clear discussion points.
• Develop relationships with day-to-day client contacts and align stakeholders with Engagement Partners and VPs.
• Coordinate communication, meeting prep, and follow-ups for a high-quality client experience.
• Monitor timelines, renewal indicators, and risks; escalate insights as needed.
• Participate in discovery conversations and identify client needs with senior team and Sales.
• Share clear insights with clients using narratives from the Insights Team.
• Document trends, client perspectives, and key takeaways for internal teams and strategy.
• Prepare briefs for Analysts, Solution Managers, and others for successful client interactions.
• Bring client observations into internal discussions to refine engagement approaches.

Skills

Interpersonal skills

Clear communication

Attention to detail

Proactive mindset

Collaborative

Education

Bachelor's degree

Advanced degrees or certifications (plus)

Job description

At KLAS, our mission is to improve healthcare by amplifying truth through collaboration, insights, and transparency.

As an Associate Engagement Partner, you’ll begin building the skills that turn insight into impact. You’ll work closely with experienced leaders to support healthcare technology clients—helping them understand their performance, navigate market dynamics, and get meaningful value from their partnership with KLAS. Along the way, you’ll develop the foundation to grow into a trusted advisor.

What You’ll Do

• Support client engagements by organizing materials, summarizing objectives, and helping translate insights into clear discussion points.
• Develop relationships with day-to-day client contacts while supporting broader stakeholder alignment alongside Engagement Partners and Vice Presidents of Engagement.
• Coordinate communication, meeting preparation, and follow-ups to ensure a consistent and high-quality client experience.
• Monitor timelines, renewal indicators, and potential risks—escalating insights and concerns as needed.
• Participate in discovery conversations and help identify client needs, partnering with senior team members and Sales to advance opportunities.
• Share clear, accurate insights with clients using narratives developed by the Insights Team.
• Document trends, client perspectives, and key takeaways to inform internal teams and future strategy.
• Prepare briefs and follow-ups to ensure Analysts, Solution Managers, and others are equipped for successful client interactions.
• Bring observations from client interactions into internal discussions to help strengthen engagement approaches over time.

What You Bring

• Strong interpersonal skills and a genuine interest in building relationships
• Clear and professional communication skills, with the ability to translate information into understandable insights
• High attention to detail and strong organizational habits
• A proactive, curious mindset with a desire to grow into a strategic, client-facing role
• A collaborative approach and comfort working across multiple teams

Experience & Education

• 3+ years of experience in account management, customer success, project coordination, or related roles
• Bachelor’s degree required (Business Administration, Communications, Health Administration, or related field preferred)
• Advanced degrees or certifications in Account Management or Customer Success are a plus

Compensation

$52,500 base + $35,000 target commission = $87,500 OTE (60/40 split). Final compensation will be determined according to the candidate’s relevant experience, skills, and qualifications. We offer exceptional benefits, including medical, dental, vision, life insurance, HSA with company match, 401K with company match, PTO, and more.

All employees undergo a comprehensive internal education program to gain knowledge of the healthcare information technology industry and KLAS' methodology. Learn more about us at www.klasresearch.com.

We encourage candidates to read this article before applying: https://klasresearch.com/article/hiring-character-first/903

Why Join KLAS Research?

At KLAS, we are committed to fostering a supportive and inclusive work environment where every team member can excel. Our culture emphasizes collaboration and continuous learning with a dedication to enhancing global healthcare. Here’s what you can expect:

• Welcoming and Supportive Team: From day one, you'll be valued and supported in your professional development.
• Investment in New Hires: We invest in our new hires through an internal education program designed to get you up to speed with KLAS and Health Information Technology (HIT).
• Regular one-on-one meetings, quarterly conversations, and mentoring opportunities to support your growth.
• Hybrid Schedule: Our hybrid work policy allows team members to work both remotely and in the office. This flexible approach provides team members with a balance between in-person collaboration and remote work autonomy. Hybrid work is defined as three (3) full days expected in-office, Monday - Wednesday.
• Enjoyable Work Environment: We strive to make work enjoyable with quarterly team activities, monthly office events such as chili cook-offs and costume contests, catered lunch once a month, snack room, and more.
• Inclusive Culture: We are committed to creating an inclusive environment where everyone feels valued and respected. Our employee resource groups, sponsored by our executives, provide additional support and community for our team members.
• Core Values:Our core values of integrity, passion, accountability, trust, and humility guide everything we do. We believe in upholding these values to create a positive and productive workplace.

KLAS’ mission is to improve the world's healthcare by amplifying the voice of providers and payers. We can only fully live up to that mission when we prioritize inclusion, equity, and diversity. As a company and individuals, we commit to building an atmosphere where we can all thrive and belong—across race and ethnicity, gender identity and expression, sexuality, age, ability, religion, and experience.

EOE.