Associate Endpoint Engineer – Jamf / Apple

100 CRC Insurance Group, LLC; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Restricted stock units (RSUs) and/or a

Deferred compensation plan

Job summary

CRC Group seeks an Associate Endpoint Engineer to join the Modern Workplace team, focusing on Jamf and Apple device management. You will support macOS/iOS deployments, enrollments, and lifecycle processes, while enhancing security configurations and automation alongside other endpoint disciplines.

The role emphasizes hands-on Jamf administration, policy development, and collaboration with infrastructure, security, and service desk teams to improve reliability of Apple device management across

Qualifications

• Foundational knowledge of macOS and/or iOS administration.
• Understanding of endpoint management or MDM concepts.
• Strong troubleshooting and analytical skills.
• Basic understanding of networking, identity, and endpoint security concepts.
• Ability to document technical processes clearly.
• Strong communication skills and ability to work collaboratively with infrastructure, security, service desk, and endpoint teams.
• Desire to develop deeper expertise in Jamf and Apple enterprise management.

Responsibilities

• Assist with administration and day-to-day support of the Jamf environment.
• Support enrollment and provisioning of macOS and iOS devices.
• Assist with Automated Device Enrollment and Apple Business Manager integrations.
• Help develop and maintain Jamf policies, configuration profiles, PreStage enrollments, and Smart Groups.
• Support zero-touch provisioning and device lifecycle processes.
• Maintain accurate device inventory and endpoint information.
• Package, deploy, and maintain macOS applications.
• Assist with application upgrades and third‑party patching.
• Support App Store and volume‑purchased application deployment.
• Help maintain self‑service application offerings for employees.
• Troubleshoot failed installations, deployments, and policy execution.
• Support implementation of endpoint security standards for Apple devices.
• Assist with FileVault encryption, password, firewall, certificate, and security configurations.
• Monitor device compliance and assist with remediation of non‑compliant endpoints.
• Support integrations between Jamf and identity/security platforms.
• Assist with reporting required for security reviews and audits.
• Troubleshoot macOS/iOS enrollment and MDM communication issues.
• Investigate Jamf policy, application, configuration, and compliance failures.
• Support macOS upgrades and device migrations.
• Partner with service desk and endpoint engineering teams to resolve escalated Apple device issues.
• Document known issues, troubleshooting procedures, and operational processes.
• Develop foundational scripting skills using Bash/zsh.
• Assist with automation of Jamf policies and workflows.
• Gain experience using Jamf APIs and endpoint automation.
• Identify repetitive operational processes that can be automated.
• Contribute to reporting and device-health monitoring.

Skills

macOS administration

iOS administration

endpoint management concepts

troubleshooting

documentation

communication

Jamf proficiency

Job description

Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st Shift (United States of America)

CRC Group is a leading, independent pure-play brokerage and underwriting specialty insurance distributor. Our culture puts people first, prioritizing long-term relationships, ethical decision-making, and continuous improvement. As a result of listening to our employees, CRC Group earned a Top Workplaces USA award three years in a row based solely on employee feedback and CRC Group is currently Great Place To Work Certified! If you want to work for a company where employees are valued and growth is encouraged, CRC Group could be the place.

Position Summary

We are seeking a motivated Associate Endpoint Engineer to join our Modern Workplace team and help support and enhance our Apple device management environment. This role will focus primarily on Jamf and Apple endpoint management, while also providing exposure to the broader modern endpoint ecosystem. The ideal candidate has foundational experience supporting macOS and/or iOS devices, understands modern device management concepts, and is interested in developing deeper expertise in Jamf, automation, endpoint security, and enterprise device lifecycle management.

Key Responsibilities

Jamf & Apple Device Management

• Assist with administration and day-to-day support of the Jamf environment.
• Support enrollment and provisioning of macOS and iOS devices.
• Assist with Automated Device Enrollment and Apple Business Manager integrations.
• Help develop and maintain Jamf policies, configuration profiles, PreStage enrollments, and Smart Groups.
• Support zero-touch provisioning and device lifecycle processes.
• Maintain accurate device inventory and endpoint information.

Application & Patch Management

• Package, deploy, and maintain macOS applications.
• Assist with application upgrades and third‑party patching.
• Support App Store and volume‑purchased application deployment.
• Help maintain self‑service application offerings for employees.
• Troubleshoot failed installations, deployments, and policy execution.

Security & Compliance

• Support implementation of endpoint security standards for Apple devices.
• Assist with FileVault encryption, password, firewall, certificate, and security configurations.
• Monitor device compliance and assist with remediation of non‑compliant endpoints.
• Support integrations between Jamf and identity/security platforms.
• Assist with reporting required for security reviews and audits.

Troubleshooting & Support

• Troubleshoot macOS/iOS enrollment and MDM communication issues.
• Investigate Jamf policy, application, configuration, and compliance failures.
• Support macOS upgrades and device migrations.
• Partner with service desk and endpoint engineering teams to resolve escalated Apple device issues.
• Document known issues, troubleshooting procedures, and operational processes.

Automation & Continuous Improvement

• Develop foundational scripting skills using Bash/zsh.
• Assist with automation of Jamf policies and workflows.
• Gain experience using Jamf APIs and endpoint automation.
• Identify repetitive operational processes that can be automated.
• Contribute to reporting and device‑health monitoring.

Required Qualifications

• Foundational knowledge of macOS and/or iOS administration.
• Understanding of endpoint management or MDM concepts.
• Strong troubleshooting and analytical skills.
• Basic understanding of networking, identity, and endpoint security concepts.
• Ability to document technical processes clearly.
• Strong communication skills and ability to work collaboratively with infrastructure, security, service desk, and endpoint teams.
• Desire to develop deeper expertise in Jamf and Apple enterprise management.

Preferred Qualifications

• Hands‑on exposure to Jamf Pro.
• Experience with Apple Business Manager.
• Experience with Bash or zsh scripting.
• Familiarity with Microsoft Intune.
• Exposure to Microsoft Entra ID / Azure AD or other enterprise identity platforms.
• Experience working with infrastructure, endpoint, or platform teams.
• Familiarity with ServiceNow or similar IT service‑management platforms.
• Exposure to Windows 365 or Azure Virtual Desktop.
• Interest in automation, APIs, analytics, Copilot, or other AI‑assisted workflows.

The broader technology exposure is consistent with the profile you previously discussed for candidates, which included Microsoft Intune, Jamf, Windows 365, Azure Virtual Desktop, infrastructure/endpoint/platform experience, and AI‑driven solutions.

What Success Looks Like

A successful JAMF Associate will develop from supporting routine Apple endpoint operations into independently troubleshooting Jamf issues, maintaining policies and configurations, supporting application and security initiatives, and contributing automation that improves the reliability and efficiency of Apple device management. They will become a strong contributor within the broader Modern Workplace endpoint engineering function while building progressively deeper Jamf and Apple platform expertise.

General Description of Available Benefits for Eligible Employees of CRC Group:

At CRC Group, we're committed to supporting every aspect of teammates' well‑being - physical, emotional, financial, social, and professional. Our best‑in‑class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full‑time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax‑advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan. CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace. EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify Join CRC Group, a leader in specialty wholesale insurance, and take your career to new heights. We're a dynamic team dedicated to innovation, collaboration, and excellence.

Why CRC Group?

• Growth: Advance your career with our learning and leadership development programs.
• Innovation: Work in a forward‑thinking environment that values new ideas.
• Community: Be part of a supportive team that celebrates success together.
• Benefits: Enjoy competitive compensation, health benefits, and retirement plans.

Who We’re Looking For

We seek passionate individuals who thrive in a fast‑paced, collaborative environment. If you value integrity and are driven to succeed, CRC Group is the place.