Associate, Donor Services

Tunnel To Towers Foundation; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Tunnel to Towers Foundation is seeking a Donor Services teammate to manage donor gifts, maintain donor accounts, and support event registrations from its Staten Island site.

The role emphasizes customer-focused service, CRM usage (Kindful, Salesforce), and regular reporting within a fast-paced fundraising environment.

Qualifications

• Bachelor’s degree preferred.
• Excellent communication skills.
• Ability to multi-task, prioritize and manage time effectively.
• Detail-oriented, organized, and self-motivated.
• Proven customer support experience.
• Familiar with CRM systems (Kindful, Salesforce), online event registration platforms (Classy, Eventbrite).
• Pre-employment screening, including a background check, is required.

Responsibilities

• Complete daily processes related to donor gift processing, including maintaining monthly giving program donor accounts, processing adjustments and reconciling requests received both electronically and via phone.
• Implement all back-office aspects of the collection process, including but not limited to large volume of phone calls; email; creating, maintaining and closing donor and supporter accounts as needed in Foundation CRM system.
• Actively engage with donors as part of retention program.
• Regular system reporting and analysis.
• Coverage of weekend and holiday shifts are part of the teams responsibility (upon request)

Skills

Excellent communication

Multitasking

Time management

Detail-oriented

Customer support

Education

Bachelor’s degree preferred

Tools

Kindful

Salesforce

Classy

Eventbrite

Job description

Description

The mission of the Tunnel to Towers Foundation is to honor the sacrifice of firefighter Stephen Siller who laid down his life to save others on September 11, 2001. We also honor our military and first responders who continue to make the supreme sacrifice of life and limb for our country.

The Donor Services team is instrumental in supporting the Foundation by responding to donor and event participant questions; processing donations and event registrations, preparing correspondences and fulfilling requests to ensure donor satisfaction. The goal is to ensure excellent service standards and maintain a trusting relationship with supporters.

The Foundation’s rapid growth is built upon dedication, talent and commitment of our people. Our culture requires individuals with a team-work orientation environment with demonstrated ability to adapt, overcome and achieve in a fast-moving, fast-growing, startup-like environment.

Requirements

• Complete daily processes related to donor gift processing, including maintaining monthly giving program donor accounts, processing adjustments and reconciling requests received both electronically and via phone.
• Implement all back-office aspects of the collection process, including but not limited to large volume of phone calls; email; creating, maintaining and closing donor and supporter accounts as needed in Foundation CRM system.
• Actively engage with donors as part of retention program.
• Regular system reporting and analysis.
• Coverage of weekend and holiday shifts are part of the teams responsibility (upon request)

Qualifications

• Bachelor’s degree preferred.
• Excellent communication skills.
• Ability to multi-task, prioritize and manage time effectively.
• Detail-oriented, organized, and self-motivated.
• Proven customer support experience.
• Familiar with CRM systems (i.e. Kindful, Salesforce), online event registration platforms (i.e. Classy, Eventbrite)
• Pre-employment screening, including a background check, is required.

*Additional schedules are available.

*Required to work on site in Staten Island, NY

Working conditions

Special Working conditions may include: a change in days worked, shift hours, and/or working conditions (outdoors or other locations) when participating and assisting in special events such as: NYC Tunnel to Towers Run, golf outings, and other fundraising events, as required.