Associate Dispatcher II

Skill; Evansville (IN); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Subsidized health, vision and dental

Paid sick leave

Retirement plan with match

Aquent Gymnasium training

Job summary

Aquent is partnering with a leading energy sector company to ensure the seamless delivery of vital services and operational excellence. You will monitor, dispatch, and track work orders, coordinating closely with customer service and field technicians to support both routine and emergency operations.

This role involves a dynamic shift schedule with rotating weekends, demanding strong problem-solving, collaboration, and a customer-centric approach to keep service delivery at peak performance.

Qualifications

• Requires 3 years experience with dispatching systems or similar operational software.
• Requires at least 3 years experience in or supporting field service operations, or equivalent dispatching experience.

Responsibilities

• Monitor and dispatch work orders to field personnel, optimizing routes and workloads.
• Serve as communication link between customer service teams and field technicians.
• Manage incoming calls and conduct call-ahead requests for field arrivals.
• Receive and dispatch routine and emergency work orders to maintain operations.
• Use dispatching systems to assign and track work orders.
• Document work orders and address backlogs to maintain service standards.
• Coordinate daily operations with internal departments and external partners.
• Resolve scheduling conflicts between customer service, customers, and supervisors.
• Liaise during emergencies to support rapid and effective responses.

Skills

Dispatching software

Field service operations

Communication

Coordination

Customer service

Education

High school diploma or GED

Job description

Aquent is partnering with a leading company in the energy sector, renowned for its commitment to powering communities and driving essential services. This organization is at the forefront of delivering reliable energy solutions, impacting countless lives daily. Join a team where your expertise directly contributes to operational excellence and customer satisfaction, supporting the critical infrastructure that keeps our communities running.

Are you a master of coordination and communication, ready to be the central nervous system for critical field operations? We are seeking a highly organized and proactive individual to play a pivotal role in ensuring the seamless delivery of vital services. In this dynamic position, you will directly contribute to operational efficiency and customer satisfaction, making a tangible impact on daily service delivery and emergency response.

What You'll Do

• Monitor and strategically dispatch work orders to field personnel, optimizing routes and balancing workloads for maximum efficiency.
• Serve as a critical communication link, providing timely information and facilitating seamless interactions between customer service teams and field technicians.
• Manage incoming calls and proactively conduct call-ahead requests, ensuring smooth customer interactions before field technician arrivals.
• Efficiently receive and dispatch both routine and emergency work orders, playing a key role in maintaining daily operations and critical response efforts.
• Utilize advanced dispatching systems to assign and track work orders, ensuring precise coordination of field activities.
• Continuously monitor, route, and meticulously document work orders, proactively addressing backlogs to maintain service standards.
• Coordinate complex daily operational requirements, fostering collaboration between internal departments and external partners.
• Act as a problem-solver, resolving scheduling conflicts between customer service, customers, and supervisory teams to achieve optimal outcomes.
• Serve as a crucial liaison during emergency situations, connecting the company, customers, and governmental agencies to facilitate rapid and effective responses.

What You'll Bring

We are looking for a dedicated professional with a blend of technical proficiency and strong interpersonal skills. Your ability to manage complex logistics and communicate effectively will be key to your success in this role.

Qualifications

• High school diploma or GED.
• Requires 3 years experience with dispatching systems or similar operational software.
• Requires at least 3 years experience in or supporting field service operations, or equivalent dispatching experience.

Desired Skills and Competencies

• A keen understanding of operational efficiency and cost-effectiveness, contributing to the company's bottom line.
• A collaborative spirit, open to feedback and committed to continuous improvement.
• Exceptional collaboration skills, working seamlessly with diverse teams to achieve shared objectives.
• Strong communication skills, with an ability to actively listen, share ideas, and seek diverse perspectives.
• A strong customer-centric approach, dedicated to exceeding expectations for both internal and external stakeholders.
• An enterprise-wide perspective, making decisions that benefit the organization as a whole.
• A results-driven mindset, challenging the status quo and striving for outstanding business outcomes.
• Demonstrated poise and confidence, effectively handling challenging situations and maintaining positive relationships.

Schedule

This role involves a dynamic and variable shift schedule, including rotating weekend shifts, to ensure continuous operational coverage. Flexibility is key to success in this position.

About Aquent:

• Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match.
• We also offer free online training through Aquent Gymnasium.
• More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

Helping all candidates find great careers is our goal. The information you provide here is secure and confidential.