Associate Director, Testing Center

Loyola Marymount University; Los Angeles (CA); On-site; USD 79,000 - 102,000; Full time

Job summary

Loyola Marymount University in Los Angeles seeks an Associate Director for the Testing Center to lead operations, ensure ADA-compliant accommodations, and guide assistive technology initiatives across in-person and hybrid settings.

The role oversees staff, collaborates with faculty, and develops secure online proctoring workflows, aligning with university accessibility standards and compliance requirements.

Qualifications

• Bachelor’s degree in education, disability services, psychology, higher education administration, or related field.
• Master’s degree in a related field is preferred.
• Experience in disability support services or testing services is required.

Responsibilities

• Oversee scheduling, administration, and documentation of accommodated exams.
• Manage staffing, workflow, and resources for efficient service delivery.
• Lead implementation of assistive technologies and secure online proctoring solutions.
• Collaborate with faculty and IT to ensure accessible digital assessments.

Skills

Disability services

Testing services

Assistive technology

Online proctoring

Education

Bachelor's degree

Master's degree

Tools

Accessible testing platforms

Screen readers

Learning management systems

Job description

The Associate Director, Testing Center supports the mission of the Disability Support Services (DSS) Office by overseeing the daily operations, strategic planning, and continuous improvement of the institution’s accommodated testing services. This role ensures that students with disabilities receive equitable, legally compliant access to academic assessments across in person and hybrid learning environments. The Assistant Director supervises testing staff, collaborates with faculty, and leads initiatives related to assistive technology integration and secure online proctoring solutions.Position Specific Responsibilities/AccountabilitiesTesting Center OperationsOversee the scheduling, administration, and documentation of accommodated exams, including extended time, reduced-distraction environments, assistive technology use, and alternative formats.Manage daily workflow, staffing, and resource allocation to ensure efficient and student-centered service delivery.Develop and maintain policies and procedures that align with ADA, Section 504, and institutional guidelines.Ensure secure handling, storage, and return of exam materials.Assistive Technology & AccessibilityMaintain expert-level understanding of assistive technologies commonly used in higher education, such as screen readers, speech-to-text tools, alternative input devices, magnification software, and accessible testing platforms.Evaluate and implement new technologies that enhance accessibility and improve testing experiences for students with disabilities.Train staff and proctors on the proper setup, troubleshooting, and support of assistive technology during exams.Collaborate with campus IT, instructional design teams, and faculty to ensure digital assessments meet accessibility standards.Online & Hybrid Course Exam ProctoringLead the development, implementation, and oversight of secure online proctoring processes for hybrid courses.Research and recommend proctoring platforms, tools, and workflows that balance academic integrity with accessibility needs.Coordinate with faculty to adapt exam formats and proctoring requirements for students using accommodations in virtual environments.Create guidelines and training materials for students and faculty on accessible online testing procedures.Collaboration & CommunicationServe as a primary liaison between DSS, faculty, academic departments, and campus partners regarding testing accommodations and policies.Provide consultation and training to faculty on accessible assessment design and accommodation implementation.Communicate regularly with students to ensure understanding of testing procedures, responsibilities, and available supports.Supervision & LeadershipSupervise testing center staff, including proctors, administrative support, and student employees.Provide ongoing training, performance evaluation, and professional development opportunities.Foster a culture of inclusion, accountability, and continuous improvement.Data Management & ComplianceMaintain accurate records of exams administered, accommodations used, and operational metrics.Prepare reports for institutional planning, accreditation, and compliance audits.Ensure all testing practices meet federal, state, and institutional accessibility requirements.Loyola Marymount University ExpectationsExhibit behavior that supports the mission, vision, and values of the university. Communicate and employ interpersonal actions that model high standards of professional, responsible, accountable, and ethical conduct. Demonstrate a commitment to outstanding customer service.Requisite QualificationsTypically a Bachelor’s degree in education, disability services, psychology, higher education administration, or related field. A master’s degree in a related field.Minimum 4 years experience working in disability support services, testing services, or a related accessibility-focused environment. Experience developing or managing online proctoring systems is preferred.Experience in higher education administration or student services.Knowledge of ADA, Section 504, and best practices for academic accommodations.Demonstrated proficiency with assistive technologies and accessible digital tools.Familiarity with learning management systems.Strong organizational, supervisory, and communication skills.The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of this position.#HERC# #HEJ#Staff RegularSalary range$78,600.00 - $102,200.00 Salary commensurate with education and experience.Please note that this position may not be eligible for visa sponsorship now or in the future.Loyola Marymount University, a Carnegie classified R2 institution in the mainstream of American Catholic higher education, seeks outstanding applicants who value its mission and share its commitment to inclusive excellence, the education of the whole person, and the building of a just society. LMU is an equal opportunity employer committed to providing an environment free from discrimination and harassment as defined by federal, state and local law. We invite all persons in the full diversity of their being, life experience, and beliefs to apply. (Visit www.lmu.edu for more information.)LMU is committed to providing equal access to employment opportunities and ensuring a comprehensive recruitment and selection process for all applicants.Individuals who require a reasonable accommodation to participate in any stage of the application, interview, or selection process may contact Human Resources at [e-mail] or by phone at [phone]. Applicants who use relay services or other assistive communication technologies are welcome to utilize those services when contacting Human Resources.When contacting Human Resources, please include the job posting number, title of the position and department for which you are applying. Applicants are not required to disclose the nature of a disability or provide medical information when requesting an accommodation during the recruitment process.LMU will work with applicants in a timely and interactive process to identify and provide reasonable accommodations consistent with applicable federal and state law.