Associate Director, Technology Learning & Adoption

Debevoise & Plimpton; New York (NY); Hybrid; USD 140,000 - 190,000; Full time

Job summary

Debevoise & Plimpton LLP seeks an Associate Director, Technology Learning & Adoption in the Information Services Department. Based in New York (Hudson Yards) with at least three days onsite, you will lead the global Learning & Adoption team and shape user engagement, learning programs and technology adoption across the firm.

Reporting to the Director of Technology Support, you will partner with Technology Support, Applications, Infrastructure, KM and business stakeholders to ensure clear

Qualifications

• Bachelor's degree required.
• 10+ years of progressive experience in technology support, user engagement, learning and development, technology enablement, communications or related discipline in the legal industry.
• 5+ years of leadership experience managing teams.
• Experience leading enterprise technology implementations and adoption initiatives.
• Experience developing communication strategies, learning programs and user engagement initiatives.
• Excellent executive presence and relationship management skills.

Responsibilities

• Develop and execute the firm's technology learning strategies.
• Promote best practices that improve technology proficiency and productivity.
• Measure learning effectiveness and continuously improve learning programs.
• Champion the voice of lawyers and professional staff throughout technology initiatives.
• Conduct outreach through meetings, surveys, interviews and focus groups to understand user needs.
• Gather and analyze user feedback to improve technology usability, productivity and satisfaction.
• Develop and monitor user engagement and satisfaction metrics.
• Advocate for user needs during planning, implementation and post-launch activities.

Skills

Leadership

Communication

Stakeholder Management

Project Management

Change Management

Strategic Thinking

Education

Bachelor's degree

Job description

ASSOCIATE DIRECTOR, TECHNOLOGY LEARNING & ADOPTION

Information Services Department

Debevoise & Plimpton LLP is a premier law firm with market-leading practices, a global perspective and strong New York roots. Our clients look to us to bring a distinctively high degree of quality, intensity and creativity to resolve legal challenges effectively and cost efficiently. We believe in hiring talented and dedicated individuals as members of our administrative community. We draw on the strength of our culture and structure to deliver the best of our firm to our lawyers and clients through true collaboration.

The firm is seeking an Associate Director, Technology Learning & Adoption within the Information Services Department. Reporting to the Director, Technology Support, this leadership position oversees the global Technology Learning & Adoption team. The Associate Director is responsible for leading the firm's strategy for user engagement, technology learning, communications, quality assurance, and technology adoption. The role serves as the voice of the user within Information Services, ensuring lawyers and professional staff successfully adopt and maximize the value of the firm's technology investments. Leading a global team, the Associate Director partners closely with Technology Support, Applications, Infrastructure, Knowledge Management, Project Management, and business stakeholders to ensure technology initiatives are effectively communicated, thoroughly tested, well supported, and successfully adopted throughout the firm. This hybrid position is based in the firm's New York office at Hudson Yards with a minimum of three days per week onsite.

CORE COMPETENCIES

• Outstanding interpersonal, written, verbal and presentation skills.
• Ability to communicate complex technical concepts clearly.
• Exceptional leadership, coaching and team development skills.
• Ability to build trusted relationships with lawyers, business professionals and executive leadership.
• Strategic thinking with strong business acumen and end-user focus.
• Ability to influence without direct authority.
• Excellent organizational and project management skills.
• Strong analytical skills using metrics and user feedback to improve services and adoption.
• Collaborative, adaptable and results oriented.
• Strong attention to detail and commitment to continuous improvement.

RESPONSIBILITIES INCLUDE, but are not limited to:

• Develop and execute the firm's technology learning strategies.
• Promote best practices that improve technology proficiency and productivity.
• Measure learning effectiveness and continuously improve learning programs.
• Champion the voice of lawyers and professional staff throughout technology initiatives.
• Conduct outreach through meetings, surveys, interviews and focus groups to understand user needs.
• Gather and analyze user feedback to improve technology usability, productivity and satisfaction.
• Develop and monitor user engagement and satisfaction metrics.
• Advocate for user needs during planning, implementation and post-launch activities.

Technology Communications

• Develop communication strategies supporting technology initiatives.
• Coordinate newsletters, announcements, quick tips, awareness campaigns and release communications.
• Partner with project teams before, during and after technology implementations.

Quality Assurance & Readiness

• Lead the firm's technology quality assurance program.
• Coordinate User Acceptance Testing (UAT).
• Validate documentation, training materials and support resources.
• Develop quality standards and readiness metrics.

Technology Adoption & Continuous Improvement

• Develop enterprise technology adoption strategies.
• Monitor adoption metrics, engagement and learning effectiveness.
• Analyze support trends and user feedback to drive continuous improvement.
• Stay current on emerging technologies and recommend improvements.

Leadership & Strategic Partnership

• Lead, mentor and develop the team of training and quality assurance professionals.
• Manage departmental priorities, resources and professional development.
• Partner with Information Services leadership and business stakeholders.
• Represent Information Services on strategic initiatives and governance groups.

REQUIRED QUALIFICATIONS:

• Bachelor's degree required.
• Minimum of 10 years of progressive experience in technology support, user engagement, learning and development, technology enablement, communications or a related discipline in the legal industry.
• Minimum of 5 years of leadership experience managing teams.
• Demonstrated experience leading enterprise technology implementations and adoption initiatives.
• Experience developing communication strategies, learning programs and user engagement initiatives.
• Excellent executive presence and relationship management skills.

Debevoise & Plimpton LLP is an equal opportunity employer. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other legally protected category in accordance with U.S. law.