Associate Director-Technology II

AT&T; Atlanta (GA); On-site; USD 171,000 - 256,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement

Job summary

AT&T is seeking a senior operations leader to own the stability of HR and payroll applications, ensuring high availability and fast incident resolution. You will lead a blended onshore/offshore team, develop runbooks, and drive automation while coordinating across SLAs and releases.

The role emphasizes managing distribution teams, implementing proactive monitoring, and reinforcing operational excellence through AI-driven improvements.

Qualifications

• Experience in operations management, production support, and enterprise application support.
• Leadership experience managing distributed/offshore teams.
• Strong incident and change management framework knowledge.

Responsibilities

• Own operational stability of HR/HR-legacy and Payroll apps with high availability and rapid incident response.
• Lead blended onshore/offshore team to maintain 24/7 coverage and create runbooks and handoff procedures.
• Consolidate L1 & L2 operations including monitoring and automation aspects.
• Govern SLA adherence and oversee release management for multiple enterprise apps.

Skills

Operations management

Leadership

Incident & change management

Documentation

Education

Bachelor's degree in CS/IT/Engineering

Master's degree (preferred)

Tools

Monitoring tools

Job description

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

AT&T will not hire any applicants for this position who require employer sponsorship now or in the future.

Join AT&T and reimagine the communications and technologies that connect the world. The Technology Services organization is responsible for advancing information technology performance and delivering solutions with a focus on maximizing ROI, increasing efficiency and enhancing the experience of end users. Guided by experienced leaders, Corporate Systems seamlessly integrate with advanced Technology and Operations to drive our enterprise forward. Our Systems Reliability and Software Delivery teams are unwavering in their commitment to excellence, ensuring every solution is robust and efficient. When you step into a career with AT&T, you won't just imagine the future, you'll create it.

About the team

We are the Operations backbone of HR Corporate Systems responsible for the stability, reliability, and performance of AT&T's most critical HR, Payroll, and GWS platforms — a portfolio of 100+ applications and 500+ integrations. We keep the systems that pay, support, and retain AT&T's workforce running with zero tolerance for extended outages, while shifting the team from reactive firefighting to proactive, automation-driven operations powered by Agentic AI.

What you'll do

• Own operational stability of HR/HR-legacy and Payroll applications — high availability, minimal downtime, incident response, Tier 3 escalation, root cause analysis, and resiliency improvements across aging platforms.
• Lead a blended onshore/offshore (India IDC) team to maintain 24/7 coverage — building runbooks, SOPs, escalation protocols, and handoff procedures that account for the 10.5-hour time difference.
• Consolidate L1 & L2 operations — triage, monitoring, and incident response across all HR & GWS apps, including agentic AI MCP server orchestration.
• Govern SLAs and release management — standardized deployment processes, DBA operations (Workday, Infor, SAP, Databricks, Oracle), and consolidated SLA enforcement.
• Drive operational excellence & automation — runbook automation, proactive monitoring/alerting, self-healing infrastructure, and AI adoption across the team.
• Manage people & vendors — hiring, performance reviews, career development, disciplinary action, and vendor/stakeholder coordination during upgrades and migrations.

What you'll need

• Experience: in operations management, production support, and enterprise application support.
• Leadership: 5+ years of direct supervisory/management experience, including leading distributed/offshore teams.
• Technical: Incident & change management frameworks, monitoring tools, enterprise application support.
• Education: Bachelor's degree in Computer Science, IT, engineering, or related field.
• Soft skills: Independent judgment in mission-critical environments, cross-time-zone team leadership, strong documentation discipline, and clear escalation communication.

What you'll bring

• Education: Master's degree preferred.
• Domain: Hands-on experience supporting systems and legacy applications.
• Certifications: ITIL Foundation (or higher), PMP, or similar operational/PM certifications.
• Automation/AI: Experience applying AI and automation to ops monitoring and self-healing infrastructure.

#LI-Onsite Full-time office role.

Ready to join our team?

Our Assoc Director-Technology II jobs earn between $171,000.00 - $256,400.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours:

40

Time Type:

Regular

Location:

Atlanta, Georgia, USA:GA:Alpharetta / 300 North Point Pkwy - Dat (owned):300 North Point Pkwy

Salary Range:

$171,000.00 - $256,400.00

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.