Associate Director: Tech Support Quality & Analytics

UBS Business Solutions US LLC; Morrisville (NC); On-site; USD 110,000 - 140,000; Full time

Job summary

UBS Business Solutions US LLC in Morrisville, NC invites applications for an Associate Director, Tech Support Specialist role focused on optimizing service issues, closing gaps, and elevating service quality. The position involves analyzing stored procedures that generate client reports and driving quality improvements.

The ideal candidate has 1+ year of experience, or 3+ years of experience in related roles, and can navigate complex data processes to deliver actionable insights for clients.

Qualifications

• Requires 1+ years of experience or 3+ years of experience in related roles.

Responsibilities

• Associate Director, Tech Support Specialist to optimize service issues, close gaps, and implement service quality.
• Analyze stored procedures that generate client reports.

Job description

UBS Business Solutions US LLC in Morrisville, NC invites applications for an Associate Director, Tech Support Specialist role focused on optimizing service issues, closing gaps, and elevating service quality. The position involves analyzing stored procedures that generate client reports and driving quality improvements.

The ideal candidate has 1+ year of experience, or 3+ years of experience in related roles, and can navigate complex data processes to deliver actionable insights for clients.