Associate Director — Systems Analysis & AI Solutions

Verizon Communications; Northern (KY); Hybrid; USD 126,000 - 242,000; Full time

Job summary

Verizon Communications seeks an Associate Director - Systems Analysis to lead a team delivering new products and capabilities for the Verizon Value Organization. You’ll partner across business and technical teams to ensure design and requirements meet business outcomes while engaging with VVO Agents, National Retailers, and external vendors.

You will supervise a multi-year technology roadmap, manage vendor relationships, and craft internal/external communications to support enhancements.

Qualifications

• Bachelor’s degree or four years of comparable work experience.
• Eight or more years of relevant work experience
• Experience managing complex programs and projects with technical and system requirements
• Experience working in and supporting any Consumer customer-facing channels such as Indirect, Retail, Digital, Customer Service, and/or Inside Sales
• Proven ability to build strong relationships, navigate cross-functional dynamics, and influence key stakeholders and senior leadership using data and strategic expertise
• Proficient with Google Workspace, Jira, Confluence, Asana and Slack

Responsibilities

• Lead and develop a team of principal engineers, guiding them to help create requirements and business cases to support the development of new product builds & enhancements
• Serve as the directly responsible individual for systems vendor management & integration planning
• Manage a multi-year roadmap for technology solutions & product enhancements
• Develop both internal and external communications for enhancements and updates, collaborating closely with Sales Operations teams
• Balance stakeholder needs against short/medium/long term strategic business objectives
• Own the development of detailed architectural and user-experience requirements for proposed enhancements; including (but not limited to) opening Jira user stories, requirements gathering/vetting, stakeholder reviews, story grooming, and testing
• Collaborate with cross-functional teams in technical and non-technical roles, using Agile principles to achieve results quickly and solve short-term & long-term solutions
• Ensure that Value Indirect systems are able to support and help exceed KPI targets set by the business
• Leverage AI and emerging technologies to develop best in class in-store hardware/software solutions
• Lead the development and management of multiple business platforms including CRM, product catalog, and point of activation
• Identify opportunities to streamline and reimagine products to optimize the customer and partner experience
• Maintain positive, productive relationships with multiple external partners/vendors
• Pull in the right people to build working teams, identify requirements, and ensure successful and efficient execution

Skills

Leadership

Agile

Stakeholder management

Communication

Data-driven

Education

Bachelor’s degree or four years of comparable work experience

Tools

Google Workspace

Jira

Confluence

Asana

Slack

Job description

Verizon Communications seeks an Associate Director - Systems Analysis to lead a team delivering new products and capabilities for the Verizon Value Organization. You’ll partner across business and technical teams to ensure design and requirements meet business outcomes while engaging with VVO Agents, National Retailers, and external vendors.

You will supervise a multi-year technology roadmap, manage vendor relationships, and craft internal/external communications to support enhancements.